Brian G.
May 31, 2024
ARE YOU WANTING CHANGE?ARE YOU SCARED?ARE YOU STRUGGLING?I said yes to all....I am now grateful for a group of people striving towards a common goal. 1st steps staff are not career driven, they are purpose driven. Purpose of saving lives one gathering at a time , one class at a time, and most importantly one heartfelt relatable story at a time.The first step into their front door started with a warm welcoming followed with the staff working with my schedule, allowing me to continue being productive, not tampering with my emotional state creating additional triggers. They are solution based!As a lost soul, drinking as an alcoholic for 31 years, while attempting various programs, destroying relationships, and needing change... Finally something worked!!!!The notable staff..... Kim, a friend, a mentor, a leader, a hand out for help, a genius, a warm heart, has been an element of the glue that has kept me stuck in sobriety. My wife looks forward to her words of encouragement and wisdom. Kim I respect tremendously, I'm so happy she has been placed in my life. Sue, soft composition and passion for spirituality helped me grow. Accepting progress not perfection, her way of asking for one to share always allowed the emotional poison to be released. She helped me see my existence, moving in the direction of realization "I am somebody". Mathew, a brother from another mother. Exactly that! A brother to keep it real, provide a share of reality. Things people/I need to hear, helps with my reality check. He encourages the embracement of the situation, and it works.Colleen, respectfully intelligent, well spoken, and dedicated to the topic at hand. The respect she shows, the respect she gets, the respect of education made me sit down and listen. Her flawless presentations were always engaging. She helped/helps my marriage succeed.This is the place to be, to help with a needed Life Change.... The people of First Steps have helped change my life in a positive direction.. The sessions were ways to "Wet my Whistle" for various other avenues and supportive groups to maintain and cope with what comes along with sobriety. I can truly say I love these people. They have been put on this earth for you, you right there reading this!!Make the step, make the 1st step......You want what we have, than get started, don't wait...I love this place, if asked I'd be honored to share with the world and be their spokes person....If it worked for me it will work for you.Forever grateful,Brian G
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Roxanne B.
May 5, 2024
where I was was nothing like this. scary they can portray their facility like this. stay away from them. secretive, lying and techs who i am not sure are really licensed couldn't take photos as the confiscated my phone and compute Without my being told it would happe. When I got there I said I would stay overnight to decide if I would sta. Waited 4 hours for my clothes then found out they didn't just check out my clothes they washed them and dried them w/o permission. much more to say but will talk with my Financial institution
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Shawna B.
Dec 8, 2021
Upon arrival at first steps recovery at 8:30 PM I was not greeted professionally my husband and I were greeted by a driver that was there named Terrell he was very quiet we really didn't even know where we were we weren't sure if we were the right building I then was driven up to the detox house and was so scared. Although getting to know the driver after a few weeks seeing him deliver patients he was a very sweet person but honestly they should have female drivers transporting females. And because there wasn't room in the Womens house I had to stay three nights in the men's house which upon arrival was extremely scary once I was there everything was safe and secure. After detox I was moved to a women's home which was extremely small, no physical or health and wealth wellness activities, high sugar carbohydrate foods, and not the house pictured in the ad which I think was very much false advertisement. The residential women's house frequently ran out of the basics foil paper towels etc. the house was surrounded by dirt and gravel and there was no place one could go to exercise meditate or do yoga besides out by a very small pool in the backyard. There was no organized exercise Health and wellness which I believe on a daily basis would help with withdrawal so much more than sitting around and watching TV in between classes and allowing the clients to watch whatever they want on the TV. Some of the Netflix shows that were watched up there were violent, drug associated, sodomy and rape in these programs and I don't believe that something that should be watched well one is in recovery. TV should be limited to maybe one or two hours a night and programming should definitely be supervised by the facility.They offered one outing the entire time I was there and that was horseback riding which was a nice experience. They only offered one day of mindfulness, yoga, as a group but the house was so small that the distractions were heavy and it was very hard to concentrate or relax. The massage person they had up there was fabulous she did a great job. The house that staff was mainly professional and very kind and loving the only negative thing I have to say about the residential staff is that they should smoke on their own time and not with clients because it's not professional in my eyes. Sam, Jacob,jazz, Gracie, Aaliyah, shawna Were absolutely fabulous! our group facilitator Jasmine who was new was extremely professional her groups ran smoothly and rarely did we get off task. Jaun was a awesome facilitator and very professional. Matt could work on his delivery to females especially. In regards to family..... my family was not kept in the loop on a daily basis and my husband was not updated as to the daily schedule that I was on at the Womens house although I did talk to him three times a week it was only for 15 minutes each time which left no time to discuss what I was really doing up there but more discuss how much we miss each other and daily living's at my home. My husband and Daughter were not happy that they did not get daily updates or at least every other day updates on what I was actually doing while I was in the women's home and how I was doing. My family only heard once for my case manager Melissa. The miscommunication in this company is grossly prevalent. I would not recommend this particular facility. I did not know my discharge plan until about a day or two before my discharge, and I thought my discharge was going to be Wednesday the eighth and I was told 24 hours before my discharge that I had to go on my insurance was up. This company up at the residential treatment seems like it's running on a shoestring budget. I wish it had been a better experience.
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Frannie C.
Oct 5, 2016
My brother attended First Steps this past summer and couldn't have nicer things to say about his time here or the staff he worked with. He doesn't really go online so I'm writing in support of the facility as having him there and having it be such a positive experience for him meant so much to my family. As the family member of an addict you become emotionally drained from living with an addict in your life and having the peace of mind that your loved one is finally not only safe but working hard for their sobriety in a supportive facility is priceless. My brother talked a lot about the good things at First Steps but I remember him mentioning the staff, the program itself, and the facilities as the things that made the biggest impact on his time there. He really connected with the staff there and felt that they genuinely cared for his wellbeing and that truly helped him continue on his path to sobriety. I think this is so important because many addicts feel like they are disappointments to those around them so having genuine support from people who understands their condition really means a lot. It also really helped him actually enjoy his time at the facility. He talked a lot about all of the things they got to do while at First Steps. Hiking, horseback riding, swimming, working out, cooking meals together. All healthy habits that may seem normal to you or I but are things that an addict forgets about. I think it's really important to be incorporate these types of things in a program because it shows the patients how much fun they can have living a normal life and it gives them things to be excited and motivated about. My brother talked about how nice the facility was. I think addicts a lot of the time live in pretty bad conditions whether it's there surroundings or even just in their heads but I do believe that the facility being so comfortable and high quality helped my brother forget about the harder times in his life and to be able to focus on the job of getting sober. Finally, I see someone else mentioned about not getting many calls, emails, or visits as they had hoped. When my brother first went to First Steps my family was definitely expecting more communication, but I honestly think it was good that they didn't update us on everything. As family members we tend to be so connected to our loved one's sobriety that it takes over our lives. It was good for my family to take a step back from it and get to work on healing our emotions than to be constantly thinking and worrying about what my brother was doing. I also wanted to mentioned that when my mom did call or email, she always received a response within a day or two, so the staff is available if you reach out. I can't speak first hand about First Steps as I wasn't a patient, but I wanted people to know the experience my brother had. I know how lost my family was when we found out my brother was in so much trouble with drugs, but that First Steps really helped us in our journey and made it more of a positive experience. My brother is just over 2 months sober which is an amazing feat for him. It may not sound like a lot but it's the longest he's been sober in the past 15 years. We take it day by day and hope that he continues on this path that First Steps helped to get him on.
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Jeff A.
Aug 11, 2024
Live... Laugh... Love. LIVE in the moment. LAUGH often. LOVE unconditionally.Love... Respect... GratitudeLOVE your mind. RESPECT your body. GRATITUDE for your Soul....
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Syd R.
Sep 24, 2023
This place doesn't care about their clients or their staff! They have staff members that leave their phones out and let the clients use it and contact them after they leave treatment. They lie about outings and the food is always gross. Staff talks about the clients right in front of them, they lie about helping clients, they lie about medications clients take. They hire people who don't have any clue what they are doing, the management treats their employees like trash! The staff have broken down in front of clients because of management. Over all this place doesn't care about helping clients they would rather they leave the facility and come back again and again so they can collect their money. They also have their staff make fake yelp reviews to boost their reviews.
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Myra C.
Nov 18, 2021
Our alcoholic loved one has been through multiple rehab programs and First Steps Recovery is one of the best! They understand that addiction is a family disease, and they work with both the client and the family to help them reach sobriety and serenity. Tracy, the Intake Coordinator responded quickly to our call, and was understanding, prompt and professional while helping us navigate insurance, and placement decisions. Within a few hours of our initial contact our son was receiving the help he needed.Mike, the Clinical Operations Director, maintained communication with our family, and was patient and compassionate while helping us make decisions that would lead our family to sobriety and serenity.Continuing support groups are available for clients, alumni and families. We highly recommend this program, and have already referred friends.
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Lorna L.
May 6, 2021
It is true that "you get out what you put in." To say that I was met half way is understating it! While I was the one that had to do the work I was supported every step of the way! And the family program was such a blessing for my mom and the friends who came. I am 18 months sober and I could not have done that - well I didn't do it for many years - without First Steps.
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Brice E.
Jun 5, 2019
I was honest On a question asked at intake. They rejected me when I know that over half the people lied about that question. So for being honest. Which is what you are supposed to do when seeking treatment I have to go out of town. This was the only local facility my insurance had a contract with. And now my 12 year old autistic son can't come visit and be a part of. This place is about money and doesn't care at all about some ones life. And it is life or death when you can't stay clean no matter how hard you try. Unless you have no choice stay away. When cash is more important than life there is an issue.
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Craig J.
Feb 12, 2018
First Steps is a great way to get the tools it takes to achieve your recovery to sobriety. Everyone from the techs, case managers, counselors, to the Directors help each individual as it applies to them to get the tools it takes to achieve their recovery. I was a walking wreckage before I decided I needed help. First Steps gave meThat second chance I needed in my life to achieve the recovery from my addiction. A work in progress I will always be but I know now to live my life without feeding my addiction everyday of my life. I now have a purpose to achieve and fulfill. I highly reccomend First Steps to anyone who is looking for that second chance to get their life back into their hands and to live accordingly. Thank you First Steps
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