Figaro's Mexican Grill

I enjoyed my meal here. The staff was all smiles and friendly. I couldn't read the menu board, so a staff member gave me a paper menu. I had a cheese enchalada and a chicken taco with rice and beans. It was very tasty. Although nowhere on the menu did it state that there were chili's in the cheese enchalada. Therefore I had heartburn after eating.While I enjoyed the food, the food did not enjoy me.

Let me start off saying I rarely give 1 star reviews but in this case, I felt it was warranted.Our Figaro's in Visalia closed promptly and seemingly without any warning. The Visalia location was amazing! Never had any problems with the food or customer service. Always a 10/10!Welp...the other night when I had a hankering for Mexican food I thought why not try the Figaro's in Tulare. How much different could they possibly be?! Boy was I wrong! You wouldn't even think they were from the same franchise!I went there with my sister. She ordered the steak dos taco plate and I ordered the steak torta plate. We should've immediately known something was up when the waitress carried our plates to us with no potholders and didn't tell us "ooh careful hot plate!" Yikes! Let's start with my torta plate. It seemed like it was an order they forgot about and attempted to re-heat or something. Or maybe the last of the steak, beans and rice scraped together before wanting to start a fresh new batch for my sister cuz her food was pretty good!The whole meal was terrible, top to bottom. My torta bun was extremely soggy which was an immediate turn off when I bit into it. I tried to salvage it by deconstructing it and I was just gonna eat the steak and veggies inside, but the steak was overcooked, a little burnt and scarce. So I moved on to my rice and beans but they were cold! Which leaves the chips aka my last ditch effort to be able to eat something cuz I came in there STARVING and ready to eat a great meal...and they were stale! There was absolutely no redeeming quality for my torta plate. Oh wait, that's not true. The horchata was fine.After taking one bite out of each component of the dish I got the courage to address the issue after my sister finished her delicious, hot and FRESH meal. When I brought my plate up to the cashier and explained I did not care for my meal, and let her know that it was not good and went over my reasons I've stated here, the cashier said something along the lines of "I'm sorry you didn't like it but the chef made it correctly." When I asked if I could get a refund, partial refund, if they could remake the torta plate for me OR if I could get something else the ONLY THING she offered was 20% off my next order there. What?! I would never return to this location! How is this good conflict resolution?After going back and forth with the cashier I accepted the 20% off cuz my sister enjoyed her meal and she could use it. We thought we would be handed a coupon or something somewhat official but I kid you not, the cashier proceeded to grab a yellow sticky note pad and write down my sister's name and cell phone number and that was it. This was the same cashier that took my sister's order and she was so rude. I bet you if my sister WERE to come back to cash in on the "20% off", that sticky note is long gone and the cashier on shift has no idea what we're talking about. That would be the terrible ending to this awful experience.The weird part is the cashier asked if we wanted to box up and take home the disgusting torta plate meal. What? No..no one would want to eat this. I've never been to a restaurant that has ever treated me like this when I was unhappy with a meal. I was flabbergasted that they had no intention or desire to make this right. Just dreadful customer service and food. We will not be back.I forgot to take a picture of the torta plate but here's the receipt as proof of purchase.

Just OK IMO!Came here for a dinner with friends on a Sunday night. Plenty of seating. You order at the register and they bring out your meal to you! My friend got chips for the table and I did enjoy that they had a salsa bar where you get your own salsa. Can never go wrong with chips and salsa! Dos Tacos Plate (3/5): I got the 2 taco plate and you get to choose your choice of meat. I opted for salmon. Additionally, you got your choice of beans and I chose black beans. There was so many toppings on it I could barely taste the fish. It was a bit too overpowering for me. I also thought the rice and beans were just meh. Overall, I had a pretty OK experience. Would not necessarily go out of my way to get this but if I had it again, I wouldn't mind.

I normally LOVE this place. I'm super annoyed because I made a pick up order so that way I can just run in and pick it up. I get there, there's 15 people in line and only 1 cashier. I went up to the front and was like I have a pick up order, she's gonna tell me I have to wait in line. Like what? No, why would I? I called and order it ahead so it would be quick. They really need to have a pick up line as well.

We stopped on our way to Yosemite. It was a perfect lunch pit stop. We were able to cool the car off (104°F outside) while we sat indoors and had a great meal.We ordered the following:HorchataShrimp QuesadillaAsada NachosChicken Tacos. Meat in the dishes was flavorful.Horchata was very refreshing.Portion size was very generous. We had leftovers for dinner. Pleasant staff.Variety of Salsas in the bar. Well stocked. This will be a must visit lunch stop for us in the future. You should check the restaurant out for sure!

Hidden gem in Tulare. Love this location, staff is friendly, it's clean, and food is BOMB. Of course the mango chopped salad is a must but love the shrimp burrito too. Usually get food to go but came and dined in today and it was nice:)

The service by one of their employees is awful. She's a young thin looking girl does not smile or greet anyone when they come up to order. The last time I was there I didn't see her wash her hands with soap before grabbing plates of food, and this was right after handling wet dirty towels that workers use to clean the tables with. When she saw a customer was up front all she did was put aside the towel rinse her hands with water only and dry them with paper towels. No soap?? I'm thankful I haven't gotten sick from eating there. Place is always clean which is nice and food is delicious but this review is for the service only.

This place is ok. Service polite food average. Prices ok not good but not bad. Place is clean and in great shape. Right off the 99 @ Prosperity. Easy on and off freeway.

This place is great!!!! Great food !!! Great service!!! Not sure why the rating is low but I disagree! The restaurant is cute and the ambiance is perfect! I'm very judgmental of with Mexican food because I cook Mexican food and this food is very authentic to a home cooked meal! Thank you to the employees they are amazing and super friendly!

The food is always so fresh and delicious. The Service is always great and employees are always so kind and helpful. I love coming here!