Dollar Tree - Family Dollar

This place is Terrible they do not try to make customer happy by honoring a coupon they have if the phone doesn't scan by the scanner that they pass the items through and the hand held scanner doesn't work so they can't scan it that way. You have a phone number for your member number that coupons are linked to but if you apply it then it still doesn't bring up your coupons you clipped!! Management doesn't acknowledge the customer or even attempt to fix the problem they just void the items off the total! Store front was clean and parking lot clean however inside the store items were everywhere and not where they belonged or even in the correct spot so prices are confusing. I do not think I will be returning here due to poor customer service and the fact they have an app that picks and chooses whose phone it scans and doesn't scan and that management can't manually input the coupon! they should have some kind of dress code or at least look like they didn't just roll out of bed and not brush their hair. They should look presentable to where us as customers can notice who is shopping and who we can ask questions from when we need assistance. No one was around when I needed help and had questions until I was checking out. Which of course was a nightmare. I asked manager a question about the app for my coupons and she just ignored me and proceeded to void the items. Good job on choices of people you employed! Customer service is always the number one when it comes to businesses like this and obviously customer service is not their priority here! Definitely do not recommend this store! Spend a couple extra dollars and get great customer service elsewhere! I forgot to mention the great thing about this store is you have about everything you need here at one store like a Walmart but smaller so you don't have to go to a major chain store and wait in long lines or self checkout which is a plus!

7/30/23 Pretty awesome! 2 in 1! That's a first! Very organized! Clean, safe & organized! They already have Halloween goods too! HUGE store and really awesome! Tons of great stuff! I ended up getting strawberry toaster pastries, fruit slices, Haribo berries, mini almond joys, shampoo spray and coffee singles. Really neat! One side is Dollar Tree and the other is Family Dollar. Checkout after that and the worker was kind wished a good day! Great service and store! Highly recommended!

Ghettoest store in Hanford. Homeless everywhere and horrible management. Employees are always gossiping and are upset when you interrupt their conversation. I would rather do self pay so I can checkout myself. Worst customer Service I've EVER had.

Once again I try and give this store a chance. The first thing that happens isn't the employees greeting you. Instead you get a security check and report in all aisles. They are very rude and disrespectful. I don't understand why the corporate office doesn't step in and change things.

New location is a nice central location. However associates are lazy. Restrooms have been closed since the fist week of opening customers were told they were broken. I have gone several times since they open, I recently under went a medical issue that I must use the restroom. In the middle of shopping I have had to go each time I have to go home without completion of my shopping. On 10/19 I stopped again to buy some quick things before I could start shopping I asked if I could use the restroom. I was informed they are not public restrooms. Any other stores allow customers to use the restroom. Last time I go there and I have lots of family and friends I will tell them to go to the other stores....