Diamond Nails Salon

Diamond Nails has always given me great service, Sam and Mia are friendly and always put their customers first. Don't believe the fake reviews, I was here on occasions when people got upset over misunderstandings, and I saw the employees were just trying to provide the service requested. I always enjoy the atmosphere and always leave with beautiful nails, over 6 year loyal customer and I bring my daughters and friends as well

As it has already been brought to attention, I would like to speak my side of the story. I came to Diamond Nail Salon on Friday to get my nails removed and my pedicure redone. I had been to this salon before, and had enjoyed it. I had gotten great service, and I felt happy about everything. This changed on Friday. While my mom was getting her nails done by Sam, I sat in the chair next to her. I was waiting for someone to come remove my nails, completely minding my own business. This is when Sam pointed out the shape of my eyebrows. He made a gesture that showed that my eyebrows were very arched. I sensed that he was judging me, so to redirect the conversation, I told him that I shave my eyebrows off and redraw them like that. He then asked if I had a boyfriend, to which I said yes. Sam then said that he "felt bad for my boyfriend". In what world is that okay to say to a client? I am aware that I do not look like the average person. I have colored hair, piercings, heavy makeup and fake eyebrows. I am happy with the way I look, obviously! If I wasn't, I wouldn't look this way. And by the way Sam, my boyfriend loves me and the way I look very much. At this point, I had decided I would not come to this nail salon any more. I could not believe the audacity for Sam to insult me in public, in front of everyone, in front of my own mother. How comfortable do you have to be to do such a thing? I thought that this would be the end of it, but it was not. Mia took my nails off with no issue, to which I am thankful. I then was called to get my pedicure done. A woman took me to a chair, and then turned the water on. Although this was not her fault, the hose was facing me and I got sprayed with water. She apologized and I said that it was completely okay. I then got in the chair, and felt that the water bath was very hot, but I did not want to say anything because I did not want to bother her. She then begins my pedicure. I was looking around at the salon because I do not like constantly being on my phone. As I was looking around, I notice that the woman who was doing my pedicure kept looking at me. She would look down at my feet, then stare right up at me. I thought this was weird and it made me uncomfortable, so I looked away. I then noticed that she called over an older gentleman employee, said something to him, and then gestured at me. The gentleman then proceeded to look at me, and laugh. I did not understand what these two employees said to each other, but it doesn't take a genius to understand that they were obviously talking in regards of me. I felt very sad afterwards, realizing that I had now been practically insulted two separate times by the workers at this nail salon. I texted my mother that I did not want to come here again. I tried to keep my composure, but I could not and I wound up bursting into tears. The woman then tried to console me, Mia also tried but I was done with it. I wanted to leave. The thing that hurts me is that I bit my tongue when my pedicurist sprayed me with water and left the temperature of the water too high. I did not complain because I did not want to be rude or disrespectful. I did not get the same back. Instead, I was disrespected and insulted here at Diamond Nails Salon. And this whole situation hurts my heart dearly. No, I do not feel insecure--the words of these employees do not hurt me. What hurts is the blatant lack of respect to the people who pay money to be serviced. We pay for the labor of the employees at the establishment, and in return we expect to be serviced and cared for. This was not the case for me. I am not writing this review to bash this business. I truly had no issue with this establishment before Friday, but this needed to be brought to light. To Sam and Mia, I see the messages you are sending my mother. Even though you both are insisting that the pedicurist did not insult me, you two are completely ignoring the disrespect I got from Sam--the owner of Diamond Nails. What image are you creating for your company? I hope you are able to realize your mistakes, and learn to be kinder to the people who are paying you and keeping your business open. Extremely disappointed and broken hearted about this. I truly appreciated everything this salon had done in the past, but now--I do not know what to think...

I generally have a great time & experience here. Sam & Mindy are absolutely amazing. I recently started getting pedicures with Amy. I called earlier today to make an appointment with her. I arrived 10 minutes before, as I like to respect others time. As I sit down I can see she took a walk in or double booked herself because she was applying powder on someone's nails. She asked me if I could come back later. I told her respectfully that my appointment is at 3:30pm again she asked if I could return, not once did she apologize or ask if another tech could do my pedicure. Mind you, I booked my appointment during my lunch hour. At that point, I just got up and walked out very disappointed in the service.

WENT YESTERDAY! Friday 28th 2024!for full set of nails and a pedicure. That one star is for the lady who did my pedicure was sweet, gentle , and patient.But my full set of nails was not what I wanted first thing I said I didn't want almond shape but more on the pointe. The technician was Rough going on top of my "cuticles" More like my fingers skin and The shape of my nails came out awful. Not coming back

Mia and Sam are the best. They are so sweet and listen to what you want. Their service and store is so clean and treat you so well. Always leave happy there truly the greatest.

Amy did my nails I love her service she did a great job I love my nails I will keep coming to her for anyone ask for Amy she is bomb !!!

I have been a frequent client at this nail salon for the past year, they continue to contain substantial quality service. I adore the art work of Mia, Sam, and Blue as they never fail me and make conversation with me which brings a smile to my face and some laughter throughout my time spent there. The salon is always kept clean, tidy, and professional. These nails linked to this review weremy most recent nail set done by Mia, just one of the dozens of beautiful work she's done!

I use to love this place , I don't have any problem with my nails or pedicure, but yesterday me and my daughter had the worst customer service experience, my daughter had couple piercings in her face and her make up is a little different, but she looks beautiful, they start making fun of her make up saying things in English and in his own language, getting the attention of the other employees, and when they were doing her pedicure , this lady has the audacity to call another of the ppl who work there and looking at my daughter and laughing and talking in their own language, I found all this all wrong , all this happened when I was doing my nails , as soon I went to the back they realize that she was my daughter I'm a faithful client to this place , and they start to compliment my daughter I notice something was going on until my daughter break and tears and told me in front of them what happened, I talk with Mia and I express myself, for sure I'm not coming back to this place and I found so disrespectful what they did . MIA and Sam I hope you guys really take this big opportunity to teach some respect to your employees.

Amy does it again! Amy has recovered my nails from many times that I have been unfaithful with other nail techs or nail salons. Thank you Amy for saving my nails as always!

Horrible Experience! Never felt so uncomfortable Let me explain to you guys how my day was ruined by the owner. He was a guy who did my nails when I first got there. He first told me to sit and wait super rude I already have social anxiety so for me to walk in and already feel uncomfortable was thr first red flag he attended me and started to talk about things like if I had a boyfriend which I felt is none of his business if he has a wife! He even kept telling me he loved me, which made me feel very uncomfortable I'm only 18! I asked him for a very simple set one color short acrylic set he proceeds to say how long they were once he said they were long and I knew they were so short I knew he was just trying to take stop my money. He honestly ruined my day and I would never go back. Only reason why I went was because my favorite nail salon was booked and I really needed to get them done so I trusted him, but he made me feel so bad. He kept looking at other people up and down in a rude way ! Especially when you don't understand what he says because of his accent, he gets really mad and mugs you!! The vibe was not it. I just wanted to leave. He left my nails so ugly. I kept asking him to fix them and fix them and he just kept ignoring me and saying they were beautiful when they were hideous and I just wanted to go home & remove them !!! I do recommend V nails & spa salon they're great and nice very affordable!! please don't make the mistake of going to diamond nails salon ! LOOK WHAT HE RESPONDED DID HE NOT READ ANYTHING I SAID ??! How you ruined my day ! Don't go to Here! PLEASE DIAMOND NAIL SALON IS THE WORST !! If you girls wants Pretty affordable nails Go to V nails spa ! Save yourself the money !