Crystal Nail And Spa

I've been coming here for 5+ years, The service is always positive, I have yet to experience a bad day here. Mary is the best! She's good at waxing brows too. There's never been a problem with overcharging my cards and or nail malfunction. ( Other than the area being full of homeless, Just park your car closet to the salon! )

My mom and I came to Crystal Nail and Spa on a whim on 03/10/18 around 2pm or 3pm after having lunch together. We entered and my mother and I were instantly greeted. My mom was instantly seated as I had to wait for about 5 minutes.This nail shop got packed quick. I was seated and the language barrier can be confusing. Anyways it took me about 15 minutes to pick the color I wanted as they had so many colors and my favorite reds to choose from. There was a lot kids small (infants and toddlers) to teen in this shop. This shop had a lot of diverse people. I usually get my same dark red or glitter maroon gel polish on my natural nails but decided to get a dark purple to embrace new changes in life, just to mix things up.Once the nail polish was picked and I declined the manicure (they scare me sometimes due past experiences) which the nail tech understood, usually some do it any ways. She informed me that it would be $20 and ask me to pay now, which caught me off guard...which I am used to paying after. I informed the nail tech that my mom is paying.Unfortunately I was not seated with mom but I was finished early compared to my mom so I sat with her as her dude who was doing her nails was working precisely on my moms nails. This was the first time I seen a Hispanic straight male working at a nail salon.I was able to chit chat with my mom for awhile just catching up on life. This place was very very very packed. Anywho I forgot to mention once I sat by mom my nail tech whispered into my moms nail tech ear...probably letting him know I haven't paid yet...he just shook his head. I am assuming this place must have had A LOT of customers who did not pay after their nails were finished. I heard a lot of nail techs informing the customers to pay now before the work is done...I don't like that practice however my moms nail tech did not do that to her.Anyways once finished my mom gave her tech a $20 tip which he did not want to take but eventually did after persistence. I treated my mom as she treated me today.I'm not sure if I will be back...I don't like some practices here but that may be a Management problem than worker problem but I cannot help but to think it is race fueled. However my mom would like to come back.

My first time coming here they were really nice. Yes there is a language barrier but they know the important words that are needed to know. The first time I went I got station 10 and she is incredibly nice would totally recommend her.The second time I went they seemed busier and I went to station 9. She was nice as well but didn't talk as much which is okay for me, I like silence. The picture below are the ones she did for me they are all the same lengths and shaped well. Would recommend you go to her also.

1st time going very busy on Monday Someone brought their screaming baby Could not relax. No judgment but get a babysitter You can afford nails for yourselves. Had 9Not a talker I might try 10 much friendlier! Had fill but you could see fake nails !

DO NOT WASTE YOUR MONEY HERE. I went maybe 2 weeks ago. I got a pedi and wanted a soak off and gel polish. As I sat down, they did not start to soak my nails right away , it wasnt busy so I requested the lady on the left at the entrance,she usually has a scrunchy and pony tail (I forget her name ), She agreed since she had no one. As they were doing my Pedi, the girl who did it CUT both my fourth toe and pinky on right foot, Ive had experiences with infections at salons and she did not seem to care, much less apologize. They did not bother to even make small talk, yet my pedicurist was talking to another customer to the left of me as if I wasnt there.(Sory I dont let myself get ripped off lol)When the pedi was done, the lady was doing a full set, and I didnt mind waiting since she was almost done. The girl who did my pedicure asked if she could do it , I let her know she had already agreed. They speak in their language and the girl tells me "she has 2 sets after shes done." Frustrated since I had already waited I told her "I was here before them". Again, they speak in their language, however its funny because Ive heard the lady speak english to other customers before. She then tells me to wait at another table.I wait literally 40 minutes with my fingers SOAKING in the acetone and not once did she come to file the top off to continue breaking down. She then tells me to go to her table where I keep waiting for the soak off. Shes not happy whatsoever (She lost a full set for doing mine). She files and leaves my nails bare but my fingertips and parts of my skin were extremely dry for being left soaked for so long. She tells me to wash my hands and when I come back she has the gel machine out. I tell her I dont want the gel polish after all and she says something to an older guy by her and he shakes his head. Shown are my pictures of how she left my hands , and I had to deal with peeling from my hands days after.They have the worst customer service Ive seen yet. My mom also told me the same lady on the left rushed her eyebrows because she was doing a full set. This place does not care about their customers, just the money. There are better places out there !!! THEY ARE A JOKE.

I always get my pedicure done by Lily (or maybe Linly?, she wears glasses) and does an amazing job with my ingrown toenail. It hurts a bit but is worth it to be pain free the rest of the month. She also does a wonderful job exfoliating my soles. It's now $40 for a pedicure as of 11/2024 but she's unbelievably worth it. I have never done my nails here so can't comment on that but their pedicure with her are hygienic and expertly done.

On my Receipt I was charged 100 for my nails when I checked my bank they had took and extra 20 this is not the first time they have done this to me they told me it was from there Merchant and that they were going to put it back but never did I am afraid that they're doing this to all of their customers that is paying with debit and the customers are unaware if they're not checking the bank account . This is so unfair and I feel so cheated I don't understand how a place of Business can operate like this it's sad

Horrible service! Lady said my nails were dry as soon as I put my socks on this happens. I go back to get them fix and have to wait while other new customers are being helped. NEVER AGAIN!!!!

It was okay, I have a favorite pedicure lady I prefer she's awesome but some ladies don't care. Very cheap spa pedicure

Went in for a gel manicure but needed 2 tip nails since mine broke and I wanted them all the same length. Lady was very rough with my hands/fingers. She would try to twist my fingers to paint the sides. When she was done with my gel she started filing which she practically filed the sides off. You can also see on the picture she didn't care to take off the lint off the gel!!! They sit and talk crap in their language thinking some of us can't understand them. Bad experience! I did not want to argue so I just paid and exited the building. Not going back ! I DO NOT RECOMMEND !