Crumbl - El Paseo

Clean location and nice staff! I love crumbl cookies. Enjoy coming every week to try a new flavor.

Crumble is always my go to for cookies, they never disappoint. So when they came out with a Beetle Juice cake, I was eager to give it a shot. When I got home I took a bite and was instantly disappointed. It tasted like boxed cake mix. The cake was extremely dry and the frosting was just a huge swirl of sugar, nothing excited and definitely not worth $6 and time spent waiting in line. I could have went to walmart bought $1.50 cake mix and $1.50 frosting and felt more satisfied. Just to be sure I had my boyfriend give it a taste and yep, he was shocked to with how terrible it was. I called the store and explained my disappointment, respectfully, and requested a refund or perhaps a cookie instead. After the gal who answered the phone, spoke to her manager Alexia, she informed me, unless there is something "wrong" with the cookie, she can not provide a refund. I didn't expect that response at all, I mean come on, if McDonald's makes your burger wrong they remake it or offer a refund. They actually want to make it right. What a sad reality, crumble can definitely do better. I guess thats the reward for being a loyal customer.

The cookies are always super fresh here and taste amazing! The service is always really good as well, fast and sweet workers. They always check your orders again to make sure they're right, and never have you waiting more than 15 minutes! The vibes are pretty good inside.

I have to give this place a great review based solely on customer service. I walked in and was immediately and enthusiastically greeted by all three employees who were busy working on orders. They took the time to make me feel welcome. I truly appreciate that!!I however upon closer inspection of cookies I decided it was not my thing. I love cookies, just not heavily frosted kind. I'm sure they were great, just not my style of cookie.

Came in was greeted upon arrival, went to the kiosk ordered and within minutes my order was ready, I asked the employee what was her favorite cookie, she was not in the mood to talk lol hurry up and bye vibes, which the store is completely arranged for speedy service, no one needs to be social, which is cool, this weeks cookies were a pretty good my favorite out the bunch is the chocolate Rasberry totally surprising, the lemon poppy was up there too for first place. The employees work fast and the wait for cookies is little to none.

Decided to pick these up as a little treat for the family because why not? Plus it was a Monday, so that's enough of a reason. Service was fast and the two young ladies were very friendly. I wish the Cyber Monday deal extended to anyone who has an account, but you had to have the app. No matter what though all the cookies were delicious!

Great cookies and always fresh . The customer service is good and always a welcoming when you come in. The price is a little on the higher side but the cookies are huge . I can share one cookie with my 2 kids . We look forward to the line ups every week. It's always a nice treat .

Amazing cookies, fast service! Perfect for a sweet tooth craving and portions are great for price. Perfect for sharing

Ordered a birthday celebration cake on the app. Wasn't ready when I arrived after the time it said it was ready. First was told the frosting wasn't available for the cake . And then was told it was . I am not to sure why my order was taken from the app. For an item that wasn't available.it was very pointless to have an order from app when my items were not ready when I arrived . We also were not greeted as well as all the customers who walked in after us. I understand if they are tasking . But no acknowledgment was given to anyone . Poor customer service !!! Their team needs to be trained better on customer service and how to be with customers .

Fast service! Staff is nice, got my order quickly. Cookies looked exactly like the pictures. No complaints