Creative Landscape Designs

We had Creative Landscape Designs put in artificial turf and redo some of our flowerbeds in October 2022. Don was recommended by a neighbor. We should have read the reviews before hiring him. (Our mistake) He was overpriced but we wanted it done right so we went ahead with him because the neighbors artificial turf looked great. So he gave us our estimate with the same turf he used on the neighbors yard. He tells us the day they are getting ready to lay the turf that he couldn't get the turf we order so this one is closest/comparable. (First red flag) They started on a Wednesday, on Friday He ask for part of the bill to be paid for the work they had done thus far!? And we had ask to pay by credit card and he insisted we pay him cash (2nd red flag) He said we could pay the balance with credit card. Next, they laid out the backyard and got my approval and then he added granite to make part of it higher and laid the turf! I called him that evening when I got home because I couldn't believe what I saw and said, what did you do!? I told you yesterday that what you had was perfect. He said, it was a misunderstanding he thought we wanted it higher. Then tells me if he has to take the granite out he will have to charge us! (3rd red flag) My wife had to ask him to add a plant to fill an open space and they didn't plant the scrubs in the front flower bed evenly! Then when they laid the bark it was a thin layer. Plus he was telling the guys to hurry up and get done he had another job to do! (Another red flag ) The final straw he wanted the balance in cash!!! We had to call him back out to fix a few things and we were thankful they did it. Don customer service was a bit unprofessional. We were so disappointed with him and their work. We DO NOT recommend using him.

So I hired Creative in August 2019 we had just bought a new house. The price was a bit expensive but, they responded quickly and installed our entire yard about 3,000 sqft yard with sprinkler and drip in a week. They where awesome. The guys who worked on it where so freaking nice too. Only reason they are getting 4 starts was because it was a bit pricey and some of the plants they planted didn't make it after the 6 month period and I've had to plant some on my own.

I had several companies do an estimate for my place and this company came in the lowest by far. They came an hour late the first day (8). They worked til 2 pm, took out a bush they were not supposed to take out but this did not concern me too much. They came the second day at 8 and worked until 12 - said the truck broke down and they had to leave. The third day they finished. I had to call them back out because of shoddy work. Exposed hose, one that they supposedly removed was still attached and laying across the sidewalk. Roots were sticking up all over. The rock I had in the flower beds was covered with dirt. They moved big rocks that I had in place and did not put them back. I had a windmill, not sure why they moved it, but they left it in the bushes and I am disabled and could not move it back. they tore up my grass and put big grooves in it from the tractor. The threw dirt on top of it and called that fixed. If I were younger and not disabled, I could just fix these problems but I am not and will have to hire someone to do it, as I was not inclined to argue and have them keep coming out. I don't know if the other companies that gave much higher bids would have done a good job or if this is what you can expect from all. The drip system they put in has exposed hose all over and the "filter" for the drip looks tacky. I don't know if this is typical but I wouldn't use them again. When items are brought to Don's attention he just says, "That is what you said." "The grass will grow back!" You can't get all the roots!" I don't expect to have to Supervise people when I pay to have a job done, that is Don's job and he should be at the site doing it.

The only good thing is they show up on time.They installed my turf. First of all we agreed on 585 sq ft (per contract) but ended up installing 300 sq ft, when I approached Don with it. He blamed it on me, saying that I looked over the sketch (never seen the sketch). Even if I would have seen it, it is not my responsibility to measure the sketch to make sure the dimensions are what was discussed.When they added a second piece of turf (which originally supposed to be one piece) they told me I won't see the cut. I was frustrated but I accepted to leave with it.Two weeks later after the rain. I discovered that my turf had bunch of voids over the previous trenches they dug for irrigation pipes.I asked to have it repaired.They showed up made bunch of cuts in the middle of the turf filled it, and told me that this is how they make repairs. And I won't see the cuts.This is not supposed to be a repair. IT WAS A NEW INSTALL!!!

We hired Creative Landscape to demo and put sod and sprinklers in our backyard and then demo and some basic low maintenance landscaping in our front yard. Overall we had a great experience and would use them again if we needed. There were a few hiccups, such as a sprinkler head of ours was broken during demolition of the front yard and was not brought to our attention and a post that was being used as a border around our planter was haphazardly cut during installation instead of trying to make it leveled. However on both occasions when it was brought to their attention it was fixed without any issues to satisfaction. We had quite a few people come out to provide estimates and they were definitely on the more affordable end than a few of the others. They also were able to schedule and get the work completed a lot faster. Other companies told us it would be like a 2 week process where as Creative Landscape got it finished in 3 working days.

I contacted several companies for adding a back patio. No one would contact me back except for this company. Therefore, I felt like I would go with them although I found them to be quite expensive. The owner Don was very nice and did an estimate for the work. We wound up doing half the job since it was so much money and one thing I wanted to do was remove a shed, which Don told me he would not do. I got a quote and then decided to do the patio a little bit smaller. They did not take anything off the price. This should have been a red flag for me. Once work began, they were prompt and the workers were friendly. They created a border, for which I thought could be removed. This is not the case. The border for the paver patio is awful. It's 2 x 4's in bad condition. There is unfinished wood holding it in place and I will have to eventually have to hire someone to fix this. The patio itself looks nice. They also butchered the grass surrounding it but did lay seed to help replenish.Secondly, the owner Don is pretty aggressive with the payment. I wanted to use a credit card for liability reasons but he just showed up for a check. He said that he doesn't like being charged for credit cards. I paid by check. After the work was done, he was by for the final check immediately. Interesting because most companies email or mail an invoice. The guy was right on my doorstep in no time at all. In fact, I think he rushed to the bank to deposit it. Therefore, I wonder why. To get my money before I noticed the terrible border? Anyway, I would not recommend them.

Very happy with my new beautiful yard that we had Don create for me . All the guys that worked in the yard were so kind and friendly! Before they left every day they clean area up before leaving .

I'm really surprised reading some of the negative comments here. I called Creative Landscape designs and asked for an estimate for a backyard project involving artificial turf. Seemed most companies didn't have time to come buy, but Don was here the next morning. He was friendly, courteous and professional. We went over my project. He was great at listening to what we wanted and when done presented u with a written proposal. He said they were about 2 weeks out on work, but ended up only a week away.His crew showed up one afternoon as they finished a job early. They did the prep wok and finished the next day. The crew was very friendly and courteous. They didn't mess around and got with it and answered a few of my questions as they went. They did a great job on clean up before they left. Overall I am very pleased with the job! Thank you Don and crew!I had to laugh when I read the comments about Don being pushy on payment. He contacted me upon job completion and payment was made. All handled over the phone by his office staff. Easy stuff. These guys don't work for free and have expense that have to be met. I have no hesitation in recommending Don and his company to anyone. Kudos to them for doing a great job in a super timely manner.

If you want to feel violated and taken advantage for years, I recommend Creative Landscaping. We paid almost ten grand for a few big rocks and a few plants. Not only were the plants I wanted to replace kept there, they added more. The side and hell strips were incomplete and the mulch he used didn't even cover the landscape completely. I'm reminded of the mistake we made by using Creative Landscaping EVERY DAY! Don't use them. It's been almost three years and I still feel sick to my stomach. My neighbors all have beautiful yards, with retainer walls, concrete, beautiful plants and they paid the fraction of the cost. If you like feeling violated, taken advantage of, bitter.... then by all means hire them!

I talk to the receptionist at Creative Landscaping Designs on the phone, & tell her exactly what I need, that I need some dirt hauled away & loaded onto my large dump trailer & some relocated on my property. She sends out Don who tells me he is not interested in my job, that I need somebody with a loader & dump truck, ok yes I know that & tells me I can't haul the dirt on my trailer. In the same trailer, that I have hauled concrete dirt compost & other things in. Don I'm going to improve my property I'm going to another company.