CoreTSolutions

Don't go here. Super expensive ($350+ for one class) and the refund policy is to deduct $50 from your paid fees if you don't attend or drop the class. Even if you do it an entire month before the next class even begins. There are better classes out there.

My husband's (he is custodial parent) high conflict ex registered at this place in early 2020. This was the THIRD agency we've been to due to her services being terminated at 2 previous agencies. We are now no longer clients here due to the ex, again, getting her services terminated. The circumstances are really awful, but we're relieved to not have to come here anymore. From the very beginning when my husband called to get registered himself, ask questions etc the tone was horrible, SO rude. He had a female on the phone and on speaker while he was writing down all the information she was giving him at the time. I can't say whether or not it was the owner or another employee on the phone. But, as I sat there listening to this person speak to him I was just shocked at the lack of tact & the tone of her voice. He got off the phone feeling a bit annoyed with how he was spoken to. He's the nicest person ever, doesn't have conflict with anyone, he's always out to help others. He's actually too nice at times. He did nothing that would warrant being treated like that. The mother only scheduled 2 visits here the whole time of about a year & a half being clients. She couldn't blame it on Covid. They offered zoom visits. I thought the zoom was a great alternative to take advantage of. That option helped keep everyone safe & have the opportunity to still visit with the child. This place has different emails for every little thing, even if you replied to an email received, you'd get one back saying to email the proper address. It was a little much. There was a time when my husband emailed for about a month in response to them & they weren't receiving them. He doesn't have contact info for the mother so he reached out to a third party to have them let bio mom know he was doing his due diligence, but they weren't receiving his emails. He had called the agency & was just told to keep emailing. Then he received another email with zero tact saying that they had been emailing & basically treating him like he hadn't been doing anything this entire time & they report to the court yada yada so basically get this visit scheduled. They seemed to be angry bc the mother told them that he said they weren't contacting him. It was ridiculous. He received their emails & they weren't receiving his. We have all email attempts/replies & verified the email addresses were entered correctly. When it came to scheduling these visits, they do not follow the court order. They do whatever the non custodial parent wants. If a client elects not to have consistent visits then that's on them, but when they do schedule, it should still follow the order. What's the point of having an order at all if they can just decide to change it, all while threatening to report the parents to the court? Are they higher up over what the judge ordered? They act like there's one parent that matters & one schedule to take into account. My husband was supposed to be given at least 3 different time slots to choose from & on 2 specific days a month. They would just schedule & let him know when, not following the order. They wanted all availability, which wasn't much due to the child's school schedule & his shift work schedule. Each email he received asked for multiple days of availability, then the next email was 10+ days "minimum" of availability. It was insane. He referred them to the order & they still didn't budge to stick to it. Recently there was some outrageous behavior from the non custodial parent that led to termination of services. While we are embarrassed & feel bad about the situation the other parent created, we are happy to not have to come here anymore. Hopefully they realize the parent they prioritized over sticking to the order was the problem. I'm sure if someone responds to this review it will be all our fault, just like the other reviewers. They will say there was something wrong with us. I believe this review to be truthful to our experience w/o straight up bashing the agency. I can understand dealing with some of the situations they do has to be hard work. We do not have any sort of agenda against anyone. When most of your reviews on different platforms express the same things, rudeness, lack of empathy etc, it's a good idea to do some reflection. Tone makes a huge difference.

Worst customer service I have ever encountered! They don't explain any of the procedures to you and they are VERY EXPENSIVE! The situation I'm going through is difficult enough!! The lady I spoke to on the phone was so rude!! I ended up going somewhere else!!! If I could give them no stars I would.

I just want to warn people to be careful what information you give them. I have heard them gossiping about their other clients from the other room. It's sad. On a more personal level the owner is super condescending. Her self importance is a turn off to this place, but not a deal breaker. You can always just act like the idiot she thinks you are and have a laugh later. But, the fact that I know about other clients problems while waiting for a pick up/drop off is inexcusable.

They are the worse. They don't follow court order they let the mom slide and do as she pleases. They also don't pay attention to clients and can't spell your name or your childs name. They are biased and they fabricate stories and don't tell the truth. I have never broke the court order but the mother has and they don't document it and they turn it on me and they don't check my daughter like they should she comes from an abusive environment when not in my care and they don't write down how she comes dirty and hungry and abused. They need to follow court orders and do the job they are suppose to for the courts.

This was by far the worst experience we have a ever encountered. We contacted them in May when we got the court order. We didn't here from them until June and that was only because we kept contacting them. Turns out they sent the "invoice" they stated to the WRONG email. When we had been contacting them from the CORRECT one. Didn't once get an apology. The owner is super rude, unprofessional, and incompetent. She tries to belittle you for no reason at all. And then states were being hostile . When at this point it's more like FRUSTRATED . For one it's been hell trying to get through they have like 10 different emails for "different" departments seems like it's HEATHER responding from all of them. For two it took months before we got everything situated . And services got terminated because they stated we were being hostile. When they go back and forth and sit there and argue when you prove your point. Super unprofessional!!! DO NOT GO THERE! It's a complete waste of time, money and energy..

I would definitely recommend this place. I know that they've had some bad reviews but that is from my experience because of the client. The staff are very nice and helpful people very caring with me and my daughter as long as you follow the rules you will have a great experience.

I don't know how FRESNO COUNTY FAMILY COURT allows this unprofessionals place to still be in business stealing peoples money let's talk about rude staff the list can go on and how they treat the non custodial parents like sh** one time they couldn't find my payment so I couldn't see my kid another time I was 5 min late because of traffic couldn't see my kid and the other parent was late 15 min they never told her anything she cancel visit same day and she got away with it when you have to cancel within 72 hrs of visit they are so unfair then I over heard staff talk sh** on the clients like what !!! they have us going from e-mail to email to communicate to them it's so confusing!!! My thoughts they're very unprofessional for charging all that money ridiculous!!! Shame on the owner and FRESNO COUNTY FAMILY COURT for allowing this program to stay open ....

So I have been going here for over a year this place is extremely unprofessional and threatens you if you don't make your payments saying the other parent can put you in contempt of court, and then acts like the victim when they get called out for their disgusting behavior, the owner of this place should loose her license with how horrible she runs her business. I WOULD NEVER RECOMMEND THIS PLACE!

I find this company to be very helpful. The owner is very educated on family law, and the court system. She took time to help me, walk me through steps, and made me feel heard. Minimizing family conflict is their priority. The times I have seen parents become aggressive due to their own lack of responsibility, which is unfortunate for everyone in the workplace, they have handled it well. Taking into consideration this line of work is never easy, nor does it make everyone "get their way," There will always be the ones that are unhappy with the services because of reasons unsaid. Great company. Highly recommended.