Coldstone Creamery
Coldstone Creamery
St Patrick's day special
a person holding a cup of ice cream
a hand holding a cup of ice cream with sprinkles
a cup of ice cream with sprinkles
Walking in....
two ice cream cones with sprinkles
.....
Winner!....
Fudge truffle SO GOOD
interior
My half....
Before split.....
Picked!
Birthday Cake Remix
Let's go!
custom mint ic with peanut butter & brownie
Front of store
Coffee lovers and chocolate devotion
Coffee lovers
Rude workers
Chocolate devotion
A a
Alma D.
Dec 27, 2024
Came in to get a b-day cake. As I was not sure if I needed to pre-order or not, the young employee was kind and helpful in letting me know I can just pick any cake and the writing on the cake is free. I told him the cake was for the weekend as it was a Thursday and asked if the Oreo cake would be in stock. He made sure there was plenty in the back. Very kind and helpful. When I went in to purchase the ice cream cake, it was a young girl at the counter and I asked her if she could place a b-day greeting and hold it for me as I had to pick up a dinner order. She was so polite and courteous and told me she would have it ready for me at the time requested. When I got there 2 hours later, she had written in the most beautiful handwriting, my son's name along with happy birthday, she had it boxed and in the fridge ready to go!! The cake was fresh and delicious!! Definitely one of my favorite spots!!
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Nichole M.
Jan 10, 2025
The February ice cream; fudge truffle is so good! On a Friday night, there was only one girl taking orders, so it took awhile. But, she was fast, and took time with each person
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Ashley L.
Jul 25, 2023
725/23Getting some vanilla lite ice cream to go with dinner tonight. Arrived and it was a small wait. I had to yell for someone. Lol! Eventually a worker came out and was nice. Ordered it in the "love it" size. Paid for it. The worker offered a bag & spoon, but I didn't need either.Clean and safe restaurants with a Huge variety and selection of ice cream flavors and toppings! Definitely want to try the new Barbie ice cream shown soon! =) Dinner time! Split! Vanilla lite ice cream was delicious and enjoyed by mother and I. Good service and vanilla lite ice cream! Recommended!
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John W.
Feb 4, 2023
I think the iffy experience was due to a high level of annoyance from 3 young girls (customers) that were so loud and obnoxious they ruined the experience for not only my family but another family as well. None of the employees said a word to these extremely immature young lady's. My main concern was getting the goods and leaving as quickly as possible. As far as the ice cream...it's always A-1. Quick note: it's ok to let overly loud customers know to keep it down in a professional way.
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Katelynn A.
Feb 15, 2024
Cold Stone is my favorite ice cream place ever. Ice cream is always creamy and delicious. Staff always makes mine exactly the way I requested. 10/10 would recommend
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Randy H.
Jul 6, 2022
Coldstone has it's reputation of having a quality product and fair pricing. That is why this review is not under a "not good" category. However with two other ice-cream / frozen yogurt options in the area, service is what will make or brake the success of a business. This is the shortcoming of this location.To be fair, most of the businesses at the Riverside locations are failing in the customer service category by hiring high schoolers with no drive or appreciation for the business at which they work. These businesses are also fighting a ridiculously growing "living wage" and are trying to save what they can. However, this is leaving gaps in leadership at these businesses, leaving minimally skilled employees in charge who do not know how to discipline or set examples of how employees should be working.This leads to this evening. With a line to the door, only one employee was assisting customers at a time. I gave the lad my order, a small rocky road and a strawberry shake. To which the employee started working on the rocky road and asked if I wanted whipped cream on my shake. I said sure!While making the ice cream, some lass walked in wearing short shorts and a black, spaghetti strap, tank top. She strolled to the back with the other employees, thanking a girl who complimented her appearance behind the counter. She clearly worked there and was now in the back behind the counter in her skimpy outfit collecting company resources to use for whatever personal get together she was clearly throwing that evening. Highly inappropriate.As the lad finished my ice-cream, a different lass behind the counter asked if I wanted anything else. The lad had either forgotten or was off in la-la land as he did not tell her about my shake and I had to reorder it. 0/10 for communication, 0/10 for teamwork. She then asked if I wanted whipped cream. I said sure! (2nd time, see paragraph 3).At this point the line begins to load up. Inappropriate-work-gear lass is taking company goods for herself, non-teamwork lad is now taking his sweet time trying to get ONE PEANUT stuck to a utensil off of it, lass 3 is making my milkshake, and some lass in the back comes out with loads of ice cream trying to refill the stock out front... No customers are being helped or acknowledged. 0/10 situational awareness. I am finally handed my milkshake as the next customer is started to be helped by the lad, and on my milkshake is the utter absence of whipped cream. 0/10 listening and service. I'm embarrassed I tipped, considering this pathetic group of teens do not even deserve their paycheck.Again, if the product sold here wasn't as good as it was, this would be a 1 star review easy. Unfortunately, we probably will patronize this location again, and out of fairness I will write another review, but hopefully I will have more to compare to after visiting the other ice cream locations in the area.
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Michelle S.
Oct 22, 2020
I'm so happy that there's finally a cold stone on my end of town. I went tonight because I was craving ice cream. What a great decision. I got a coffee lovers and a chocolate devotion because I couldn't figure out which one I wanted. I came home and ate The coffee lovers, I'll save the chocolate devotion for another day. The ice cream was wonderful and a great quality. The employees were super nice when I walked in. The young lady that assisted me was very polite. The employees were friendly and fast. There were two families in front of me and I was in and out in no time.
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Robert L.
Dec 10, 2021
Last two orders were disasters. Last month, my daughter went in about 15 minutes before they closed. They wouldn't mix anything bc they had shut off the stone. It's called ColdStone for a reason. If you shut off the stone, lock the door.Next we ordered thru doordash. Our quart of ice cream had less than 10% the normal amount of mix-ins.
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Lance B.
Oct 1, 2021
What can I say?Cold Stone is my favorite ice cream joint!STAY AWAY FROM "G's Creamery" & come HERE!Cold Stone ROCKS & yoh will too, after you visit & get my favorite, cake batter w/ cookie dough mixed in...!It's the BEST ever!
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Dalila J.
Jun 19, 2022
Usually we enjoy coming here often but this last visit tonight really has us contemplating in going ever again. Two of the cashiers were just joking around with several customers that were similar aged and not paying attention to our orders. They didn't mix one of our orders at all just throwing it together on the stone and put it in a cup and slid it across the counter immediately walking away without so much as a thank you. The same skinny tall blonde male cashier was just grabbing his hair and his nose too while going on and on with some teen customers sitting at the tables not paying attention to the ordering customers. Don't think we will go back to this cold stone again.
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