The Medical Spa & Hungry Hair
★★★★☆ 4 (185) • $$$
"I thought it was time to write a much needed update. . . many years have passed since I began to be a client at "The Spa". I want to reiterate that overall, this is the best place in Fresno that I have found, that is why I continue to frequent the Spa, the gift shop, the nail services and the wonderful esthetician services. However, even though the services I receive are really 5+ stars, there are some issues that people have mentioned, and I do think that the following would help:1. Much better communication and follow up when you call. I have been a client for years, and I didn't know you could make your appointments online which would help. There has been SO MUCH confusion with people at the front desk confusing my name with other names, getting dates and times wrong, it's a pain.2. I think it's only fair that the unusual practice of charging 3-4% ON TOP of the service price for credit/debit cards should be stated upfront. I brought a friend in from SF who was astounded at this, and I really don't like it either. If you are planning a full spa day that will set you back over $400 + tip, it is highly inconvenient. I know of literally no other place that does this. The prices are high for Fresno so they should incorporate these service fees in the price.3. When making "spa days" through the packages and letting people know that you can come early, use the spa, etc., you should mention that the spa itself if broken. We booked a spa day only to find out that the steam spa is broken. Bummer! The only thing we wanted to use with our package. Otherwise, the robes, the service, the food, wine/water/help are excellent. 4. I maintain that the mani/pedis are excellent. I always go to Rachel and she is the best for me! 5. I love having my facials with Vanessa. I finally found the best person for me here in my hometown after years of looking. Vanessa has helped me cure unrelated skin problems and I think she is worth informational gold.6. The Medical Spa - I literally have tried over and over. There was another medical provider there years ago, it took me months to get a consultation for the service I wanted because no one would call me. When I got there, the most confused person was trying to sell me unrelated services. I was annoyed. When the Medical Spa changed hands recently, I was told to email them. I got sort of a rude, curt email back. I won't try a 3rd time.7. Massages -- I have read multiple negative experiences about the massages and I have to say I have had that too. I won't go into it, but I will say that my friend from SF had Denise and loved her, so try Denise. I get my massages other places.8. Ownership/Tammie, she has been nothing but professional, polite and I would imagine handles all concerns well. Just because The Spa may have to say, "No, we are not going to refund your manicure about your complaint from 30+ days ago," does not mean it is a bad place. You are a confused client.OK, that is my best roundup on The Spa and Hungry Hair. I haven't tried the hair services, but Hungry Hair was always the place people in my neighborhood (Fig Garden) always went, but my stylist is at another shop, so no comment. ~ Ms. Ali"
"Melanie is incredible! Professional and thorough, she answered any and all questions before, during, and after the procedure. She was sweet enough to check up on me to make sure healing was going well and if I was happy with the results! I've referred her to of my friends who have been curious about injectables. Extremely pleasant 1st time experience."
"I missed the grand opening they had a few weekends ago, but was able to make it within that week. Store is super clean and very chic looking. I went in a little before 5pm and waited maybe 5min at most. She was extremely nice and talkative. Very inviting. I'll be back!"
