Boot Barn

Friendly staff and plenty name brand merchandise. Sales are short and far., but always on key for what I'm looking for quality material at a reasonable price.

Today I had a 5 star experience. I've never been to boot barn, and really needed some composite toe shoes for work. I believe I made the right choice, because as I'm about to pick up timberlands, one of the employees comes up to me and asks, "Where do you work?" Possibly because I was in torn up skinny jeans and a slim black t shirt with vans, not your western, dirty shoes from work type of look. My reply was simple, "I work in a big warehouse. He instantly told me to put the timberlands down and recommended the pair I'm wearing in these pictures, with the advice "every delivery driver is getting these right now and seems to love them." And spot on he was. I got home, put these on, and oh my lanta my feet feel like they're on or in clouds. They're just cloudy feet. So comfortable, snug fitting, and they look really damn good on top of all of that. Jacob slayed in his help today, and the customer service of the cashier was just incredible. For any work needs, I'll absolutely be back and recommend this location to anyone who busts their ass and needs work clothes/shoes. Thanks Jacob.

Was there to pick up online orders. Just bad customer service. Did not receive both orders so they go back to get the other then ask if my name was on for both orders right after talking to them. Much prefer the Tulare location. Won't be going to this location anymore.

Great customer service today on a busy Christmas season evening from Mariah and Jenn. Both helped me find what I needed, helped me order it when it wasn't in stock, get me points that were lost in reward points outer space and had all the patience and good spirits you could ask for, thank you ladies.

Something stands out with this store. It's got a great selection of casual and dress shirts for that country apparel. The customer service is on point and always greets you with a warm welcome. If they don't have something your looking for, they will help you possibly find it on their online selection. Easily located at the s. End of Mooney in the Lowe's shopping center.

They can be better...Im sure my experience is isolated. Ive been to the Boot Barn in Selma and Tulare and had a good experience. There is plenty of boots to choose from both in Mens and Women's...cookie cutter to full on custom premium boots. The selection for children is pretty terrible though, and nothing really available if you wanted to get your child a more premium, longer lasting boot.While the employees were kind at the Visalia store, they were slightly incompetent. I went to buy both my kids new boots, one woman offered to measure both my childs foot, so I let her...she measured wrong and gave me the wrong sizes. She read off the opposite side of the Brannock tool and gave me a size that was 6 sizes too big, same for my other daughter. We just did what I did as a kid...pick a size that looked right, and just try on multiple pairs to find the one that felt the best. Also, another employee came to ask if we had any questions and I had a couple about ordering online, returning boots, etc and she kind of giggled and just said she didn't know. Would of been nice if she offered to find the answer from someone else instead of just shrugging her shoulders. The store is new, clean, and well laid out. I think this is smaller than other Boot Barns that I have been to, but there is plenty to find. Overall, I wish the employees knew basic sizing and the kids selection had better boots to try on and buy. I will continue to shop here just because it is a nice store and its about the only place in town to try on actual boots.

Horrible customer service we were in there at least 40 minutes not one person approached us asking if we needed help and then when we asked an associate (Gabriella curly hair) for help she looked completely bothered by it and was zero help didn't make any attempt to answer our questions walked away mid sentence. We ended up finding the exact size she said she did not have in stock. Horrible experience

Terrible customer service directly from the manger, Wendy.She was my cashier and was really nice at first in the realized who I was & who my boyfriend was and immediately changed attitudes and became very rude. I believe customer service should be held up no matter who the customer is. It should about professionalism not personlism.i almost told her to return everything I had just purchased because of how rude she was. I'll never go back to this store, from now on I will stick to going to tulare boot barn as we are always treated wonderfully there & everyone is always very polite & the store is clean unlike visalia. Highly disappointed with my entire experience at this store.

Went in looking for work boots and unfortunately they didn't have a very big section to choose from for lady work boots. There was about 5 different styles to choose from out of the whole store.

We were looking for good working boots for my husband and Mariah was the best on helping us. She was very helpful on showing us the differences on the two boots we were looking at. I hope she gets the acknowledgement she deserves best customer services ever