A&E Pressure Washers

Sometimes a review is so simple and easy. I had always heard great things about this business, and now I know first-hand.The owner of this business is such a straightforward and honest guy, and he is one of those hands-on operators who makes sure that things get done right. If you dig around long enough, you may be able to find cheaper equipment online, but you'll be rolling the dice on service and repair in a big way. No risk with A&E. Quality in the showroom... quality parts... but, most of all, quality people.

So...funny story today. Not only did I call on May 7th with no response AND called twice this morning about two pressure washers I dropped off on March 7th for repair but, nobody ever cared to call me back. Daniel, the service manager doesn't know his ass from a hole in the wall OR about customer service and failed to let me know the status of these two units after such time. So...I drove down, as I lost my patience with A&E, to pick up the two pressure washers. On a recommendation, I pulled into Steam Cleaner Inc. Chris and Art were more than accommodating. I asked them to do what I asked A&E to do two months ago and Chris didn't think anything of it and quickly got to work on it. Art gave me an estimate and I was off. No shit, I received a call from Chris 20min later saying, "Come pick it up. It's ready!"What?!?!? - I flipped a U-turn and was back at Steam Cleaners where not only was the unit repaired but, Chris showed me the problem, the fix and the amount of pressure it was pumping. Transaction final, I was eager to get home and reinstall and use my pressure washer once more. Perfect, all I can say is, A&E is a joke and so is their radio ad. If you're going to make negative noise about your competitors, be ready to prove it. Again, your customer service and office reception staff is a joke. I'm so glad I didn't sit around waiting for you.