The Family Playhouse

DIRTY, DIRTY, DIRTY!!! We were celebrating my niece's first birthday here. Showed up 10 minutes early to determine up the party room. Room wasn't ready yet. They only.allow 10 minutes before your time to set up the room and we didnt get to do that. Then when it was 10 after the time the party started, I asked if we can get in, the person at the front desk said that they were waiting foe the payment. If they would have said that when I came up there the first time, I would have paid. Got in the room and it's not connected to the playhouse. People walking around the mall kept walking by which means someone always had to be in the room. The room was very clean but the playground was not. The playground equipment was very used and could use some updating. The under 3 area was dirty. Things were becoming discolored. Could tell the blocks hadnt been cleaned ever. In the main big play area, there were kids not belonging to the party there. We thought we were going to have the playground to our selves with the price we paid. At other playhouses, you get it to yourself. I will warn any adult who does go here and want to take there kid down the slide, don't. I took my niece down the very steep slide and its landing is very hard. It goes from a steep angle to a flat surface with no gradual slope. I've had to go to the chiropractor several times thos week to correct what it did to my back. I was not the only adult that had this problem. With the other kids running around, it also made it dangerous for my 1 year old niece to be able to run around on the playground floor. One of them wasn't paying attention and pushed her over which was not ok. After the party and everything was paid, I did get the 25 dollar deposit back. After figuring out how much it would have cost for the 7 kids in our party, we could have gone there and paid the 11 dollars for each kid and brought our own tables for food and saved a lot of money. What we paid for the playhouse was not my money's worth. Oh, also, there were roaches in the ball pit. I had several parents leave early and found out later it waa because they saw roaches coming out of the ball pit. That is acceptable. Either there inspections aren't being done on the regular or like I said earlier, they aren't cleaning the place. I recommend everyone not to go here and the find another place to host a kids birthday party.

Visited recently and it was extremely crowded.A lot of parents literally just sitting and blocking entrance to the trampoulines. My daughter specifically wanted to go in and some mom wouldn't budge. In hindsight maybe for the best because there were at least 5-6 kids in each trampouline and would've probably trampled all over my daughter.Another reviewer alluded to the spinning balls. Yeah that can knock a kid out. I saw it happen to many kids and only reason my daughter didn't get knocked out cause I held her and walked in circles as it went.And to the negligent parents. Watch your little brats!All in all. Wasn't worth it. The only reason we took her in was because the line to SeaQuest was all the way to there and children need to be active.Place was dirty too and customers kept crowding the entrance because the cashier was there. I thought coming out was enough for them to move but nope, they just stand there like statues.

Wonderful place for younger kids. They get to be kids and play for hours. Clean and friendly staffs. We have been there at-least 4 times in the summer and now we go there whenever school is out. It's a great place where you can feel comfortable staying on the side and watching them play

If 0 stars were an option...DO NOT SPEND YOUR MONEY HERE. The owner knew of the a/c going out in the room we reserved and did not notify us in advance. They refused to provide us a refund for our discomfort. My niece and her friends had to endure the hot room. You could see the sweat rolling off of their little noses. This is unacceptable.

We have been here a few times now. I would say it is a great place for fun for all ages. There are places for both young and old! Adults can even participate in the fun. It seems pretty clean and they do new improvements every time we have been. I love the fact you can come back if you leave ANYTIME if you keep the wristbands on. Come in the morning and need to go home to nap, no problem, come back after naps and get in without issues. The customer service is good and they are quick to clean up any areas that need to be cleaned immediately. I do have some concerns though. 1. I know the reputation of Ridgmar mall is on many parents radars. I do wish they had a better security system in place. The fencing around the facility is good, but it isn't tall enough for possible issues with crazies reaching over and taking a small child. (See picture) There is also a hideaway spot on the side and back of the play space where a little one could go and could be picked up easily as well. (See picture)2. There are many spots where there isn't padding on the floor. Not really an issue with the bigger kids but the smaller kids were tripping over the edges and slipping on the concrete. This could be an injury waiting to happen. (See pictures)3. I witnessed MANY parents practically dropping off their kiddos and leaving to go shopping. Parents should not be able to leave. If you need to leave, there should be policy set where the kids need to go with them. WITH ALL THAT BEING SAID.... I would recommend this place but just be watchful of your kiddos and don't just leave them there.

This has been the worst dirtiest playground I have seen. I never saw an employee clean wipe down anything. There rule is no shoes allowed yet the mats are black. The toys all around are black seriously the filthiest play area around!!! This is not a save environment for kids especially how filthy everything looks

ATTENTION MOMS‼(From my daughter)My husband and I took our child to the family playhouse at the northeast mall over the weekend and it was a horrible experience. It all started when my 2 year old son was in the ball pit he was playing with the balls & the employee in the pink apron (photo attached of who she is) got down to my sons level, put her finger in his face & told him in a very aggressive tone "do not throw the balls, do not throw the balls" I was watching him the whole time so I went over there & sternly told the lady "do not ever put your finger in my child's face again! & if my son is doing something he is not supposed to you can tell me & I will redirect him." She stormed off irritated. The whole-time kids were coming in & out of the playhouse gate & everything was calmed down until about half an hour later.My husband & I see our son Eryx coming out of the gate to get some water from me & this other employee with the black apron (photo attached of who she is) grabbed & pulled my son up by his arm!!! He looked up at her with a scared expression We rushed over there so fast & confronted her! Extremely livid by what I just saw! I said, "what makes you think it is okay to grab my son?!" It was bad enough I just had to tell the other lady something about her inappropriate behavior to kids, but this one assaulted my son!!!! I was so angry that I was crying. The police got involved and the pink apron lady was refusing to unlock my cubby locker so I could receive my belongings. Which is unlawful. I began to record her refusal. I am 10000% pursuing charges & we will NEVER go there again! I STRONGLY discourage anyone from taking their kids to the FAMILY PLAYHOUSE AT THE NORTHEAST MALL!!! PLEASE SHARE!!!

Had my 2 year old grandson birthday party her on yesterday. Every thing was perfect from the staff to the play area.

I went yesterday with my son and niece. They played here for almost 3 hours. Lol tired them out. Drinks and snacks cheap and convenient. Staff was very nice and I appreciated it. We will be back

My one year old absolutely loved this place! Clean and a great price to have som fun!