Simply Fondue

So, where to start this 1 star review. We went to celebrate our daughter in law's 30th birthday and there were 9 of us. She ended up crying due to how we were treated. Won't get into those details since this is a food review site.As we waited to get in I noticed a sticker on a window that states "most romantic" I thought ok has to have good ambiance, service, and good food. 1st- We called ahead and told them we had 9 and when we got seated they separated us! So no table for 9!2nd- Ambience was 0! No music and the place has old fixtures, seating, and floors not something to write home about.3rd- Food was subpar and I could make better and make my own. Both cheese fondues were cold and under seasoned. Both chocolate fondues were like they melted a cheap chocolate syrup and really had no flavor. One in our party thought we were eating brown gravy!4th- The money end. It states $16 per person for cheese or chocolate fondue. The waitress (stated she was chatty, and she was) said do you want 1 or 2 of each? We said 2 because there were two burners on our table and four people. Long story short. Our bill was $102.60, and our 2 kids were $80!!! So $32 each and a whopping "large party" tip for just a 1 out of 10 food review. Even though "they" split us up we were still charged a large party tip We always tip, so she would have gotten a tip anyway.5th- Before we had even finished our chocolate fondue she brought out our tickets. She sheepishly said I just wanted go ahead and give you the tickets! What, why?? We finished up at our table and we were waiting on the others the waitress came 4 times to see if we needed anything else. That's fine, but each time it's like "aren't you ready to leave yet" so I can have this table back. We had enough and got up and told our daughter in law we'll just wait outside. She was visibly upset and sad we were waiting outside. Here's the kicker. While we were talking with her, her waiter came to us and do you want to sit down here (our table we just got up from, and we said no we're just saying goodbye. He came to us 2 times!!! saying the same thing.Last, we'll never be back for this underwhelming and subpar cold food. We're not mad just disappointed about the whole night which was to celebrate our daughter in laws 30th birthday.Think twice and maybe three times about going here. **By the way, my wife and I were sick all night from the food.

Simply Fondue was such a fun place for a party I recently attended. There were a lot of us, but our servers were amazing and made sure everything ran smoothly. We did a set menu to keep things simple. The chocolate and cheese were the stars of the show. The only bummer was that the 4 top and 6 top tables go the same amount of food, so it was unbalanced. The restaurant is dark and cozy, so it would be perfect for date night. The menu has a ton of options and it makes for a special experience.

We ate at the bar. Bartender was nice and attentive. It was not busy at all. But my jaw dropped when she placed these in front of us to serve our fondue on. DUSTY as heck, dried cheese and gunk on them.Red flag wonder what their kitchen looks like if these are the dishes they serve on

I had tried other Fondue places before and I had always wanted to try Simply Fondue. It was excellent! They had many many choices of entrees, we loved what we chose. The service was really great, our server was very knowledgeable and friendly. I will go back.

My wife and I did the classic dinner and we had a blast! Here's what we ordered:The classic dinner: $59/adult 1. choice of Cheese Fondue appetizer (aged cheddar, Soicy Jack, French Oniom Swiss, Smoked Gouda (with or without bacon) and a "monthly melt" some unique concoction they come with to create options. 2. Pick 3 meats per adult3. Defaults to Chocolate fondue for dessert. For $11, you can upgrade to one of over a dozen dessert fondues like Snickerdoodle, Sea salt Carmel, of bananas fosters to name a few) We ordered the Smoked Gouda cheese appetizerMeats: 2 x 6 pepper tenderloin, Jumbo shrimp, salmon, garlic chicken breast and whiskey glazed chicken. You might be inclined to order one or two more meats because they sound good, but you the amount they bring you is plenty! We did the bananas foster dessert fondue-UNREAL!Came with marshmallows, rice crispy treats, brownies, strawberries, and cookie dough. Get extra strawberries-just sayin. Love this place for date night or when you wanna have dinner with friends and catch up. It's more of a protracted dining process, so take that in account if you have plans after. The also have options to just do the appetizer or only dessert if you dine somewhere else. I highly recommend!

I am not a person who generally writes negative reviews, but I had to make an exception for the experience my family and I received last night at this establishment. Food:My family of 4 ordered the 4 course menu option, which came with 2 cheese fondue selections for the table, 3 proteins each, and 2 chocolate fondue selections for the table. The food was mostly fine, some of the dinner proteins ordered were overly salty, but overall I was satisfied with the quality of the meal. The only exception to that was that our cheese fondue was burned and curdled, explained below.Service:The service was inattentive at best. We had a 5:30 reservation on Mother's Day, and while we had no issues getting seated, we where there until 8 pm. The server was nice, but frequently gone and seemingly inexperienced. Our drinks were constantly unfilled unless we flagged someone down for refills, the server said she was going to get this or that (salads, rescue spoons, etc.), and would just leave for 10-15 minutes at a time. The worst part was that she started our cheese fondue cooking and then left for over 20 mins. The shift manager eventually showed up to finish preparing the dish and apologized, but by then the cheese was burned and curdled. During the initial prep, the server also put her bare hands in the cheese before putting it in the fondue pot, which grossed me out.Ambience:The main issue with this place is that it's ambience does not match it's price point. The table we were seated at was cramped and chaotic. The fondue burners take up so much room on the table that there is scarcely room for plates, which were everywhere. The aisle between tables is very narrow and full of waitstaff constantly walking to and fro, and the experience made me feel as though I was in the cabin of an airplane. The ventilation is poor, and we left there covered in oil residue after being smoked out by the cheese and protein courses caused smoke and steam to blow into our faces. The booths were old, dirty, and uncomfortable.There is a fine sheen of oil on all of the floors, which makes for a very slippery experience. So much so that I almost fell twice during the 2 times that I went to the restroom.Speaking of the restroom, when we arrived at 5:30, the trash in the men's restroom was overflowing. Since the restaurant opens for dinner at 5, it was very clear to me that no one even looked at it before opening for dinner. When I went back to the restroom at 8 before leaving, it was in the same state. In summary, I would expect this lack of attention to detail if I was at a fast casual restaurant, but not at a place that cost me over $300 for a family of 4. At that price point, you are paying for the experience, which was sadly sorely lacking at this place.

Summary: good food and great experience means we will return! We had a few "ah ha" moments to take with us next time. We didn't get the early bird pricing even though I followed the directions on their website, so that didn't thrill me. TONS of detail below! :)I surprised my fiancé with a birthday dinner here last week. What a fun experience! Yes, it is expensive, but between the amount of food we had and the overall experience, I didn't have any problem at all with the price. While you enter the building at street level, you actually have to go downstairs for the restaurant. Jumping ahead real quick - they do have an elevator that we used when leaving. Two things to be aware of. First, street level is not "1", which is tagged with the *. Read the sign above the buttons and you will be fine. It took us a minute or two, but we figured it out. Second, the back elevator doors are the ones that opened for us to leave. Not a problem, but it takes you to an alleyway. A short and not terribly scary alleyway, but an alley nonetheless. The restaurant itself is dimly lit with nooks and crannies galore for a more private and intimate experience. We ordered the fondue feast, which comes with one cheese fondue, 2 salads, 4 selections per person for the entree course and one chocolate fondue. We each ordered the house salad, one with roasted garlic ranch dressing and the other with bleu cheese. The salads were great and the depressing has to have been homemade - they were wonderful! We chose the French Onion Swiss cheese fondue, which included garlic, mushrooms and shallots. Dippers for this course included a couple types of bread, raw veggies (broccoli, cauliflower, carrots and celery) and granny smith apples. The apples were interesting but very tasty! Each dipper was a little larger than I would have liked since in most cases they could not be eaten in a single bite, which got a bit messy for me!We each chose 4 items to be included in our entree course. In addition to those selections, they served veggies, cheese raviolis and stuffed mushrooms. Let me tell you - that was A LOT of food! They have a whole spiel to tell you what needs to be cooked for 1, 2 or 3 minutes and what sauces were what - it blew my mind trying to keep up. One thing that our server didn't do, but would have been helpful, was to tell us what sauce went with what entree. Better yet, write all of these instructions and helpful information down and leave it at the table! We ordered 8 different items, but honestly, it may have been better to have selected only 4. With the amount of food, I don't think I was able to try each one before I was full!We selected the Midnight Delight chocolate fondue to close out our meal. It consisted of dark chocolate, marshmallow crème, caramel and sea salt. She lit it on fire so we could toast marshmallows, which is always fun! There were so many dippers, and our server brought more since we had chocolate left. My fiancés favorite were the cherries and I loved the cookie dough and cream cheese. The additional cookie dough and cream cheese were rock hard frozen, so not quite as good as the first served!If you make a reservation for 5pm or 5:30pm and ask for the early bird special, you are supposed to get $10 off per person. I followed the directions on their web page, but did not get the special pricing. I didn't ask about it since this was a gift and I didn't want to look cheap! LOL!We had not been to Simply Fondue in almost 7 years, but I don't want it to be another 7 years before we go back! Definitely a "special occasion" kind of place, but one not to be forgotten!

We had 7pm reservations on Saturday, December --. We appreciated that our waiter was knowledgeable & explained the menu options clearly. I had to request a glass of water 3 times & they were eventually served at 7:39pm. The waiter did have to go question the bartender when I asked for a description of the "House Bubbles" (huh?) The wine list did not give the vineyard, country, region, sparkling vs Prosecco vs champagne...no clues at all re the mysterious "Bubbles"We ordered a bottle after tasting it. When our SECOND course was being cleared, the waiter said the bartender was "chilling the bottle" & it should be good and cold in 15-20 minutes (I kid you not!) We cancelled the bottle & each ordered a glass of wine. The first 2 wines I ordered were "no longer in stock" & eventually the waiter handed me a piece of white paper, folded several times, with the "in stock" wines- lightly printed in #8 font, with the prices in the crease, making them unreadable. $177 for THAT?! We won't be back.We were finally served a glass of wine in between our entree & dessert courses. Seriously.There was zero management presence in the dining room.

The server was great. We had three people. 5 cocktails. And it was well over $300. That would have been ok if the experience was better.....Way too dark. Could not see the meat to tell of raw and had to try and use our phone lights and it kept coming out raw.For the most part, the meat doesn't have any flavor because you're cooking it yourself... This is understandable... Which is why they give you six different sauces. Every single sauce was as boring and bland as you can imagine. The only one that was sort of OK was the Indian flavored one. On top of it they were so watered down like they were going cheap on the sauces. Every single sauce was so slushy wet it was gross and flavorless. The cocktails were great though! So hats off to the bartender for that. But if you're gonna charge this much $$ for a meal....let's get simple sauces, right people! Also tenderloin is an amazing cut of beef... Pretty sure I was eating stew meat.I will say the cheese fondue in the beginning was fantastic. We were so ready to get out of that dark boring grease pit with no music or anything that we skipped the dessert. The cool thing about that though they'll give you a coupon to come back and get that.I thought it was weird that they said they are not booked up usually... they're in a prime location... Now I know why. Simply fondue... If you read this... if you turned up your lights, and made delicious sauces, and updated your plates.... I think people might come back more often.But it was so scary handling the raw food for starters, not being able to see if it was cooked, and then having gross sauces that this is a no go for me ever again for the rest of my life .PS I grew up cooking fondue's and used to come to this restaurant about 20 years ago... All of my memories of it were awesome.

fun experience, unique flavors! Had excellent service from our waiter Jose A! Incredibly caring, fantastic energy, and passion for customers!!! (: