Hawaiian Falls Roanoke

Honestly I'm pretty disappointed with Hawaiian Falls. We took our kids and friends there yesterday. Sitting eating lunch with everyone I see this boy walk by all alone about the age of 7 crying and just visibly upset and shaken. So I check to see if he's ok. He wasn't he lost his mom. (Imagine being lost and 7, imagine loosing your 7 year old in a water park!) So I introduced myself to him and took him over to the Tiki stand to see if they could call over the intercom or maybe what the protocol was for lost children. She stated she couldn't call because it could cause people to show up that's not his parents... then I asked ok so what so we do? She asked a passing by lifeguard if they could help find his mom, she said "no I am too busy sorry" so I took it upon myself to go with him to find his mom. It took 20 minutes. My point to this review is we have had so many amber alerts here lately. Places that are meant for kids should have proper procedures and protocols for issues like this. A lost child is a serious issue not just something you brush off. Do better Hawaiian Falls!

If you come here more than once in a year it is worth getting the season pass! This place is the perfect size for my teenager and my 8 year old. Plenty for them both to do. Also the size is great because I feel comfortable with them wandering without worrying.

We had tickets to Hawaiian Falls as part of our POGO Pass. I left the 2 year old at home and took the older 5, ages 5-10. These were great ages for this waterpark. Nothing too scary but all very fun, and the 5 year old was tall enough to do all but 2 of the rides. We had a blast. Our favorite was the green slide, where up to 6 people can all ride together in a tube (up to 600lb). SO FUN. We arrived around 1pm on a Thursday and at that time the wait for tube + ride was around 20 minutes. We considered buying a VIP tube and sharing it (or 4 for $45) but ultimately decided that the reason for the long waits was less tube related than efficiency related. They had one person handling 2 slides and there was at times a long delay between one person exiting the slide and the staff member giving the ok for the next rider. In any case, by 4pm the park started to clear out and there was no longer any wait for a tube at all. Nice! Pros: so, so fun! Friendly staff. Clean bathrooms (considering it's a water park). LOTS of places for adults to relax and watch the fun (in both shade and sun, in water and out of it). The fact that they do the pogo pass was huge for us, as we could never have gone otherwise. These things get EXPENSIVE with a family our size!Cons: Need more staff so rides can be operated more efficiently. Body slides closed down at 2pm (we were glad we rode them first!). No outside food without paying a cooler fee (although, no one checked our bag when we came in... maybe we just looked honest!). Based on the crowds on Thursday at 1pm, I'd hesitate to come here on a weekend. I think your best bet for beating the crowds is coming before closing on a weekday.Overall, a great place if you can find a deal. We hope to return next year!

If I could give zero I would. Today was champions day (special needs kiddos) online it says champion is free and up to 4 family members $10 each. It states the park is exclusive to champions from 9-10am. No where on the webpage does it state you must arrive between that time to get the special pricing. I arrived at 10:10am and was told I had to pay full price which was over $150 when I was only supposed to pay $40! Costumer service was rude and I had to leave because I could not afford that. I contacted customer service just to receive a pitty answer and told to go back when I live 30 min away and was already home. Plus the customer service lady was rude. If the price is only between 9-10 am it needs to say that online! My kids cried all the way home. Horrible experience.

I love coking here! It's a very clean water park. The layout is great so you can keep an eye on the kids. They have alcohol and lots of good food options! This location doesn't have a ton of shade. The slides are fun and the lazy river is a good length!

It was our first time here and this is after covid so we purchased tickets online to guarantee we would be able to get in. We had to pay additional charge for a cooler and to purchase tickets online as well. I feel like it should of been the other way around. Upon entry we had bar codes on our phone but their device had a hard time scanning our phone so we had to jump into another line to check-in. Being first-timers, it would be nice if asked "Is this your first time with us"? But instead you would end up going to the counter ask a bunch of questions. We arrived in the afternoon so all the covered and tented areas were taken or reserved, so we had to sit in the open sun on a very hot day. Luckily going down the slides really helped cool us all off. I'm not sure if someone reserves a space and how are we able to take that person's spot?? It seems like it's a free-for-all after a couple of hours there. You can tell everyone that goes to that water park they have no idea how to go about renting the tubes. People would randomly try to take our tubes while we were relaxing. It was a little irritating. Overall, my cousins from Seattle Washington enjoyed themselves and that was all that matters. Fyi: I feel like all the waterfalls easily turn into a urinal... It's really gross when you think about it!!

So I'm not quite sure how to feel about Hawaiian falls. All of the staff we interacted with were friendly. Being our first time we got in a line that was bag check and ended up having to hop out of line to go get our passes scanned at admissions and get back in line; luckily the people in line with us let us hop back in where we had been. For the one ticket we needed to buy outside of our free vouchers it was $38 for someone over I think 48 inches in height. Averaging out to that we paid about $12/13 if I spread that cost over the 3 people we had. I don't think I would have found it worth it if we had paid full price for 3 people; but for what we did pay it was ok. The park is a little smaller compared to where we normally go in North Richland hills. Though I kind of feel that everything is just more compact or stacked on top of each other here. The biggest complaint I had was the messy state of the park. Tons of stuff in the water that shouldn't have been, lots of bugs, trash laying around like wet paper towels. We saw one awesome employee trying to use a net to get flowers and such out of the lazy river but I felt bad for her in that it felt like a losing battle for her. Possibly something for about 5 people to try to get as much out before opening in order to have 1-2 people trying to get whatever fell off the tree with flowers. They charge for bringing food in; I didn't really see where they pull people to make them pay but we purposely avoided bringing stuff in and planned only a 2 hour stay so we could eat elsewhere. I will say I appreciate that they went down the line for bag checks though to help make the line move faster. The one thing we did buy was the off brand dippen' dots ice cream. I think They didn't have the ice cream kinds labeled because the employee had to come out & look at the pictures on the board to make sure he was grabbing the right kinds based off of color. (Banana split & rainbow something or another.) I can only really see us coming back if we have free passes or have a friend absolutely set on coming here. Otherwise we'll stick to what's closer to home and a little larger.

Subpar, overly expensive experience run by a bunch of highschoolers who have no idea what they're doing. Spin your hard earn money somewhere else. I highly recommend staying away if you want to leave happy

We have a season's pass, so we come here often. My family absolutely loves it. They love the big green slide and the lazy river and wave pool the most. I am thrilled about the new covered seating by the food area. Really helps with these hot days, feels super cool underneath it and it is easy to get your food. Great Family Fun Waterpark.

My family loves this waterpark! It's small enough that I don't get overwhelmed, but big enough that you can easily spend the whole day there. We get a Pogo pass at least once a year and always use our Hawaiian Falls tickets. They have several locations to choose from but we usually go to the Roanoke one. Our favorites are the lazy river, waterslides, and wave pool. There is a lot more to do but that is usually what we spend the most time on.