EVO Entertainment Prestonwood

I came here for a private event and overall had a pleasant time. When I walked in I was a little unsure about where I was going or what to do, however most folks would start at the kiosk to purchase your ticket and then go to the counter to purchase your items. What took me by surprise is that everything is basically self serve - they hand you a cup and you fill it, same for popcorn and adding butter. The theater had wider seats (always nice to see) that reclined. It could be that I have short people problems so when I reclined I felt like I was laying too far back making it difficult to watch and enjoy the movie. However they offer a full menu and adult drinks that can be ordered at your seat and brought to you. However this is more than just a movie theater - there is also an arcade and other entertainment. This is great for a date night, a birthday, a corporate event or just wanting to splurge on yourself!

If I could give negative stars I would. This place is definitely not going to make it. I don't even know where to begin. I'm all about 2nd chances but 3 times is just too many. This visit is where I have to draw the line. First off, one of our reclining seats was broken so they moved us down to the only open seats. Unfortunately, one of those reclining seats was also broken as well as the tray table on another but we had no other options. The dine-in experience was awful start to finish. You have to order food on an app which is super primitive. Beware to people with food allergies because you cannot give special instructions whatsoever. You can't even specify that you don't want tomatoes on a sandwich. You pay when you order and tip ahead of time which I would suspect is because once you realize how bad the food is, it's too late. I ordered the "fancy grilled cheese" which turns out isn't so fancy. The bread or whatever it is, is more like a flatbread that was as hard as a rock like a cracker. There's a tomato jelly which sounded interesting but did not go well with the cheeses. The cheese didn't melt well and when combined with the jelly made a clumpy slimy weird texture in my mouth that grossed me out and I couldn't eat it. It came with fries but they didn't give us any ketchup or napkins. You don't have a server or a call button so you can't ask for anything you might need. I was in the furthest upstairs theatre so I first went to the little bar nearest the theatre but nothing and no one were there but a huge mess of empty glasses, pizza boxes, and popcorn all over the floor which was apparently the aftermath of a party that no one bothered to clean up after. Since there were no employees anywhere I walked all the way down to the ticket taker downstairs to ask. I waited on him as he went to the kitchen to get it. When he came back I said man my grilled cheese is pretty rough, I really don't think I'm going to be able to eat it because it's so hard. He looked at me and shrugged his shoulders... Wow, that's some amazing service. My son had the soft pretzel sticks which were also as hard as a rock and the kids chicken strips which have some weird seasoning on them that leaves a nasty after taste in your mouth. Chicken had a weird texture too. He wouldn't eat them. We ate the fries even though they were cold from waiting so long for ketchup. If you want a refill on your bottomless drink by the way, you have to leave the theatre to get it yourself from the self serve station and miss out on those minutes of the movie. I'm left wondering who exactly we tipped other than the food runner because that's the only actual service we got. We spent $47 on food and had to get dinner after we left. I will never go back and I will be sure to spread the word on our experience as well as the complete disregard by employees. Terribly disappointed

One of the worst movie experiences I've ever had. We stopped in early to get an app and some wine at the bar, and the bartender served us cold nachos and warm white wine in dirty cups. Nasty food, nasty service, and poor sound and visual quality during the movie. It sounded like the audio was only coming out of half of the speakers, so the main characters were drowned out by the background music. We were initially surprised that we got same-day tickets to see Wicked, but now it makes sense! I'd give this place a wide berth.

I was really hoping this would replace Cinepolis because it's closer to my house, but there's still some room for growth. The service is seriously lacking here. I also didn't like that the theater was flat, I wish it were elevated for a better view. However, I will say the food and drinks were really really good so I'd come back for that specifically.

Went and seen Beetlejuice Beetlejuice , the chicken quesadillas were very good and so were the wings . The Beetlejuice drink was way to sour in my opinion but all in all great place !

From beginning to end the experience at Evo Dallas was disappointing. It was completely filthy and smelled horrible. The trash cans throughout the entire building were overflowing, staff members were standing around on their phones and the food was less than mid. We have been to Evo Southlake and enjoyed our time there but unfortunately, the Dallas location falls short. Also, the tickets and food are overpriced. The theaters are small, the sound does not give you the experience you'd hope for...overall I recommend visiting another theater/arcade.

A cool place to do arcade for sure!Great variety of games.I reserved bowling online and it wasn't "REAL" bowling. Pins held by a string. Don't know if they advertised that on the site or not. I didn't see it. We did receive a refund without an issue.The staff were kind and communicated well!Atmosphere definitely family friendly.I would rather go to the location in Southlake it's huge! But not a bad experience.I didn't visit the movies, maybe I will come back to try it!

The chicken and waffles is bomb! Big crispy chicken, and soft waffles. I'd suggest getting buffalo sauce to dip it with. The shrimp and fry's are kinda just there to take up a menu spot. Our bartender was awesome!Games looked pretty fun, although kinda pricey. I'd be a happy camper to watch a movie and eat some good food.

Visited this movie theater/arcade spot in Addison, Texas, and it was a solid experience. The location is great, with plenty of nearby restaurants. We were there for a birthday party and rented one of the private rooms--although it was a bit small, it fit our group just fine. The pizza was pretty good, and both the drinks and service were nice. I do wish the arcade area was bigger with more game options for kids, and the bowling alley could be a bit larger, too. Didn't get to try the theaters this time, but overall, a cool place. I'd give it a 6/10. However the kids had a blast and that's all that matters.

Terrible service!!! To say the waiters were absent would be an understatement! The Bartender was past RUDE!! Additionally to make things worse the drink he made, which I ordered a margarita was made incorrectly. Unfortunately there was no way to contact the bartender once he dropped the drink off. The food was served cold, which made the wait for additional food even longer! And they brought out the meal in pieces. Additionally, the condiments I requested on two separate occasions I never received, and for some unknown reason, they just kept bringing me ketchup, which... I'M ALLERGIC TO TOMATOES!!! WTH!! Then trying to catch the waiters to get the correct condiments for the food was damn near impossible and finally I just gave up. Terrible experience!!!