Escape The Room - Fort Worth

I'd been once before and had an amazing experience with Ben. I went again because of it and had the opposite experience. The staff were annoyed we were there. My partner and I were the only people there in the middle of the day with 5 employees. No one said hello, or how are you, just asked for a name at check in. We selected the meltdown room and it was very dark and had flashing lights and sirens (not noted on the website). The person guiding us to the room was pretty new and couldn't remember what to say. No problem, they asked for help and the employee that came to help told them, "out of my way." That was offputting. We asked for a different room and offered to come back later. An employee left to go ask her manager if that was ok and came back a couple minutes later. When she came back we asked so what happened. She said "what happened with what?" With the room swap obviously! The manager came out and didn't say a word, was just doing something in the tablet. When asked, he told us we were doing another room, what I had just done 2 weeks before. That just annoyed them further. We came back 30 minutes later booked for a room that suggests 8 players, for 2 of us. We weren't informed of that.The Clocktower was impossible to solve. Pieces that were correct took up to about 7 minutes to click and open the next clue. We were able to open things out of order and it's hard to tell the context of the clues. When we asked for a clue, it took a while to reply and it was difficult to hear through the speaker. At the end we didn't get to see the solution for the puzzle either which I understand but was personally disappointing.

The clock tower. Honestly the place itself was in a really cool place. I definitely will go back. The staff were very friendly and welcoming. The rooms were decorated nicely and had plenty to fantasize about. Every turn made you more and more inquisitive.

We tried the Western Bank Heist. It was fun and hard at the same time. The magnet for the horseshoe was a fail for us. The magnet needs to be a little more stronger than it is now. Kept dropping within the puzzle- wasn't strong enough, but everything else was super awesome. We didn't escape in time, but we had so much fun within our group. We will come back and try another room.

WORST ESCAPE ROOM EXPERIENCE EVER!!! WALKED OUT.My boyfriend and I have done 80+ escape rooms and this was the worst venue we have EVER been to. We booked 3 back to back rooms: Meltdown, Jurassic, and Clock Tower. When we got there the guy at the front desk looked like he did not want to be there and didn't engage with us at all. Nothing. We gave him the benefit as he may have had a long or off day. A couple had just came out of the Meltdown room and the game master had attitude with them and it was just a super awkward encounter to watch. That should have been the first red flag. My partner and I own an escape room and entering the venue and leaving the venue was disappointing to encounter as it should have been a cherry on the top to their experience, but it's more so like they just don't care and the little details like customer service and establishing a relationship with the customer didn't matter at all. We did the Meltdown room first and the room was so confusing with tons of red hearings and puzzles that didn't even need to be completed to move on to the next puzzle?... Couldn't even tell when you were done with a specific puzzle. Just typing things into a computer and 4 little tech kiosks running the entire game. The last puzzle was VERY disappointing along with other puzzles that had no correlation to the theme, but we escaped with about 9 mins left only due to the prior experience we had. We jumped right into Jurassic and things were unplugged, the game master said she wouldn't limit us to 4 hints but then let us sit there for 20 MINS doing NOTHING at the end when we used 4 hints. We were stuck and if we knew she was actually going to limit us to the 4 hints we wouldn't have asked for that many and would have planned them out more. I CANNOT believe a venue would let a paying customer sit there or do nothing for 20 mins (yes we kept track). Especially since we payed $240 and still had to do another room after... Super awk. We jumped into Clock Tower right after and were told we really need to put on our thinking caps and 80% of groups escaped the last room we did. LOL I can't imagine a group of first timers or younger groups doing any of these rooms and correlating things that have zero direction. We didn't even get out of the first room in the Clock Tower room and again we sat there for 25+ mins doing NOTHING. We asked them to please help and they said we already used the 4 hints, sorry. We were absolutely miserable and they just let us walk out and leave. The guy at the front desk didn't even lift his head from his computer and WE had to be the ones to say thank you goodbye... Awful venue and horrible customer service. We have NEVER walked out of a venue, but we would just be sitting in that hot room trying to do something with the tons of clocks they have and puzzles that make no sense. If you're new to escape rooms: AVOID. If you're an enthusiast: AVOID. Just AVOID tbh and to the venue and employees please know people are spending their hard earned money to have fun and not to be told they can't finish a room and miss out on the experience because they have asked help on 4 out of the 25 random puzzles they have.

We went to Escape the Room for some fun on a Birthday. As soon as we walked in you could definitely tell the staff weren't happy to be there. We got signed in and taken to a room, explained the rules. The actual room was pretty neat and the game was designed well. A little tight on space and was very hot. Throughout our time in the room, our game attendant was non existent. We actually finished the room and walked out to the lobby where the staff member just looked at us. It was pretty awkward. We weren't given our finish time and had to ask, is that it? For $160 we expected more of both excitement and enthusiasm from the staff. Overall, it made me want to try another escape room at a different location.

As someone who really enjoys escape rooms, the experience I had at this place was mediocre. We played the Wild West Bank heist, and the flow of the puzzles was not stellar. Some of the mechanisms were cool, but overall I don't think the gameplay matches the price tag. If you are interested in this particular room, I would recommend a smaller group, as there are not enough things for a bigger group to feel like they're participating. Like others have mentioned, it seemed like the game masters were either checked out or interested in getting rid of us by pushing us through the game. Overall, while I didn't hate my experience, I would at the very least reconsider coming back

Randomly decided to try yesterday for my fiancé's birthday!Group of 4, first timers and we really enjoyed ourselves. Clue Master was fun and explained things well to us before starting. She was helpful throughout as well. We didn't beat the clock but had a great time and all agreed to return soon for another challenge!

walked in and the staff was not very friendly. the floors in the hallway are dirty and the bathrooms are even worse. our game master (girl wearing hello kitty merch and all black with converse) was so unprofessional and unpleasant. she was going over the room rules super scattered and when two of the people said something during her speech she shushed them. i asked her if it was a linear escape room because i used to work at an escape room for years and she didn't even know what that word meant. after going through the room i discovered it was in fact not a linear room and the puzzles had no direction to the next one. we did the submarine room and there was lots of puzzles that did not have any start to them without the game masters help. she randomly gave hints when we didn't ask but none when we did ask for help.

My family played the Clock Tower. We enjoyed the room and the challenge. It was a great time! The staff were great and very helpful! Great experience!

WALKED OUT -WORST ESCAPE ROOM EXPERIENCEMy girlfriend and I have done 80 escape rooms and this by far is the worst experience we have ever had. We came to Texas to do escape rooms around the state. I guess shame on us for not reading Yelp reviews before hand. We booked three rooms back to back to back. $240 and 3 hours WASTED. The Meltdown room looked cool when you go in but most puzzles or stations aren't even used? We "escaped" with 9 min to spare but we both looked at each other like.. that's it? It was so LACKLUSTER. There was not "Hero Moment" at all. We then did the Jurassic room. Also looked cool.. at first.. we were told by our game master that she wouldn't be stingy on the 4 hint rule but once we asked for a fifth hint she said "sorry you used your four hints.. " We had literally 20min left in the room and not a clue on what to do. The clues and puzzles had ZERO direction. This goes for all the rooms by the way. Meaningless. Pointless. Random. After sitting around (yes I literally sat on the floor) the time ended and we were walked straight to the third room we booked, the clock tower. We didn't even get to the second room and again after our 4 hints were told we can no longer get help. We were fed up and literally walked out with 10min left on the clock. No one stopped us, no one said goodbye, nothing. WE were the ones that said goodbye to the man at the front desk and he didn't even turn his head to acknowledge us. This place is a literal joke. We own an escape room and would truly be MORTIFIED if a customer had HALF as bad of an experience as this. They should truly be ashamed to own an escape room. Escape rooms are about the customers, the experience, and immersion. Not about seeing the customers as $$. Its venues like this that turn away good customers that just want to have fun. PLEASE choose a different venue when looking to try an escape room and if you are an escape enthusiast like us, avoid this franchise.