Crumbl - Westover Village

A mini three pack cost $7.99 + tax. We picked the peanut butter cookies. Packaging was standard. The cookie appearance looked okay. They have the traditional "fork" marks on top. The cookies are approximately 2 inches in circumference. The first bite of the cookie was dry, somewhat chewy and lacked a lot of peanut butter taste. In my opinion, what you get doesn't justify the cost. Quite pricey.

Shelby was so rude to me the other day slurring her words. I asked her what the flavors were this week she told me to "look it up I don't have time" at least that's what I could understand. Pretty unfortunate how crumbl employs people with such attitude and who are obviously using substances on the job...

Cookies are nice and creative. The change in cookies each week is an interesting twist. I ordered a 3-pack and they came out pretty quick, while still being warm. Although, partially my fault for not checking, I did receive the wrong cookie. An honest mistake, but just be sure to take a second [or third] take when diving an order. Other than that, I love my experience. Keep up the great work guys!

I've never heard of Crumbl until their shop popped up near Target. I thought it would be nice to try. However, my friend from Church blessed w a Cookie from here. I was ecstatic when she told me it was from Crumbl! It was like, God read my mind. Scripture does say, Seek him first and you will have the desires of your heart. Psalm 37:4The Cookie was enormous! It took me hours to finish. I had a few bites after Church. Ran some errands nibbled on it a little more, then in the evening, I finally finished it. No joke.I forgot what kind of Cookie it was. Something like Caramel Crumb Cake. It was soft and can be easily shared w three other people. It was sweet but, not too sweet. My Cookie was topped with Caramel and drizzled with Caramel, creating a hearty Cookie. After each bite a crumble of the cookie would fall. However, it was not your regular cookie crumbs. It was a chunk of crumble. I see where Crumble got its name.If your ever by Target on the Westside. I would recommend giving Crumbl a try. I guarantee you will find a cookie you like.

People were really nice the cookie was just too gooey in the center didn't taste cooked all the way but was a okay cookie

The cookies at Crumbl are so delicious and the service is great. Highly recommend if you have a sweet tooth or just enjoy deserts!

To start, I have visited two other locations (7th Street and Tehama Ridge) and both were great experiences. However, the Westover Village location was not a pleasant experience; the customer service was terrible and this would be the first time I had complained about the cookies. I ordered the banana cream pie cookies at the Tehama Ridge location and they were delicious, but the cookie was only available for one day as a mystery cookie. So, I was able to find the the banana cream pie cookie as a mystery cookie at the Westover Village location, which was out of my way but I was willing to make that drive due to the same cookie I purchased at the Tehama Ridge location. Big mistake, the cookie was undercooked and doughy; the representation of the cookie was tacky and the banana cream pie topping was just thrown on the cookie as if the employee making the cookie did not want to be bothered. Both the individual taking the order and whoever made the cookies did not want to be bothered ( I purchased a total of 12 cookies, 6 of which were the banana cream pie). A big disappointment. This is the first location that had all young people working, I believe that had a lot to do with it. The 7h street location had two older women and the Tehama Ridge had a mixture of older and younger and these two locations were great experiences. Maybe the Westover Village needs some older leadership to provide better customer service and cookies that are baked correctly.

The best store to get cookies for a sweet treat. I love the chocolate chip cookies and the different specialty cookies each week.

The cookies taste pretty good, but the 7th St. location and the Bryant Irving location are more consistent on everything (cookie flavor, the bake, the toppings, etc.) + they are friendlier. The people at this location always seem surprised when I walk in during normal business hours and they always seem flustered, somewhat annoyed maybe? The store is always really clean, which is a major plus! In comparison to the other two stores, this location leaves a lot to be desired. Typically, I order the cookies for delivery (I try to avoid driving due to a medical disability), when my nieces are visiting. Often the toppings are very skimpy in comparison to the cookies from the other stores and from the pictures I see posted by others.It is frustrating they are out of the Caramel Shortbread cookie at 6 p.m.? It's a one-day special cookie and my nieces were so excited - I would have expected them to have more of those particular cookies available since it's a Customer Pick. Also out of the Celebration Cake, which is also a one-day offer. The other stores seem to be better stocked/prepared. I'll probably try to order from other stores in the future, as I've tried this store at least dozen times in the last year and it's always been underwhelming. Even though they are out of the cookies my nieces really wanted (this is the third time with this store), I placed an order for delivery because I have my girls with me and kids love cookies - I'm hoping the pink sugar cookie will make up for the Caramel Shortbread and the Celebration Cake - will update with pics once the order arrives.

Cookies are good. Service could be better I'll still be back tho! Nice treat for birthdays!