Crumbl - Bryant Irvin

This location is pretty good. They don't have curbside and it usually takes awhile to get your order even when you order on the app. I'd give them an 80% accuracy rating.

I've been to this store twice. The first time wasn't a great experience at all. I let the employee know it was my first time there but she offered no explanation of the store or the cookies and just looked very uninterested to be speaking with me. Granted it was probably 8am so she may have not been awake, but it was pretty off-putting to be honest. I can't remember the flavors I got, but they weren't that great. I didn't see what the big deal was at this point, especially for the price of 4 cookies. My second time was this week, and was a totally different experience. The employee was super friendly, helped me with the kiosk, and let me know the most popular flavor. The 4 flavors I got this time were all delicious. Looks like this store may be hit or miss. I might try a third time, but I'm not sure yet.

The cookies were really hard and dry. My chocolate chip cookie had three chips in it. So dry and basically a sugar cookie. Never getting their cookie again. This is the 2nd time the cookies were rock hard

We ordered some cookies for the office and the delivery time was around 15-20 minutes. I tried the lemon sugar cookie and Valentine's Day sprinkle cookie. The slice of lemon on the cookie was a nice touch. Out of the two I tried the lemon sugar was the best. It was flavorful, dense and soft. The Valentine's Day sprinkle cookie was yummy, however dry in comparison to the other cookie I tried. These cookies are easy to share which I appreciate and the price for the cookie is okay. I look forward to checking out their other flavors.

I miss the element of talking to a person when walking in. Now when you go inside, you're not greeted and you place your own order on the computer. Which, by the way, when I'm doing that for myself, why does it ask if I'd like to leave a tip?? Anyways, something wrong these days when you walk into a business and it's so impersonal.

Clean store, fast service and the cookies are always so good. I love the rotating menu & the mystery cookies

amazing!!! make sure to go check this place out :) awsome service, delicious food, and the cozy ambiance!!!

This is honestly one of the worst locations. Even looking at the prior reviews, whoever is the "Business Customer Service" rep has just copied and pasted a template on each review on here, which tells me there is lack of attentiveness down this location's ladder. The last three times I have visited, no one greets you, the staff look miserable as they work, the staff don't open the box and show you the finished product (and yes, shame on me for not seeing the cookie(s) myself right then and there and not addressing it), and the cookies have been a lot smaller and look nothing as advertised on the Crumbl website. I've had two other people I personally know make the same complaints through the Crumbl app, only to keep receiving the same results and service. If you want a Crumbl cookie and you have the extra time, make your way to the West 7th location.

The cookies/ cakes here are almost always raw, the customers service is a hit or miss depending on the time of day. I couldn't recommend this place less. Save your money go somewhere else

Worst service ever! One person working was not filling orders but trying to hide while talking on the phone and finally came around the corner and got my order weong!