Cookies By Design

I did not have a chance to make an order but this business has the best customer service. I called to have cookies delivered for my sisters birthday (happens to be on Valentine's Day) and the gentlemen did everything he could to help me, however her address was out side of the delivery zone. He was so kind and willing to help I wish all businesses had someone like this on their team.

I heard a new management took over this place. So I'm trying to take a chance on them despite some of their bad reviews on yelp because I noticed that those happened in the exact same time. Anyway... let's get it going! First off I want to say TOP NOTCH customer experience. From the beginning till the end! They were very transparent about expectations and so no questions left unanswered. They were right on time and the products are top quality. Cookies decoration was AMAZING and it taste delicious too. I really do wish they do more than sugar cookies but I really don't have problem w it. I'll post pictures of my order. My husband loves it! And it was very special! Thanks a million guys. Definitely will come back for more order soon!

Called to place a birthday cookie order, it was later in the day and I was advised I could text my request, examples of cookies I liked, and they would respond back and get my order started... I never heard back to my initial or follow up messages. Highly disappointing!

Under new management since Oct 2021. Excellent customer service, beautiful designs and most importantly....delicious cookies! My friends always are excited when I get these cookies. They're fresh and tasty. 10/10, check them out.

My order never arrived and I'm so disappointed!! I placed An order for a delivery approx 3 weeks ago and I called to find out if they could deliver them before noon bc of the recipients work schedule. To my surprise they said the cookies were never baked, the baker is gone and it was nothing else they could do. I'm waiting for the manager to call me back. This company has truly ruined my day. I will never ever In life buy anything from this company. I want my money back Update: it took over a month for me to receive a refund, only after reaching out to BBB and complaining to PayPal. Please be careful with using this location. If you must, The one In Arlington is better and they told me they fix lots of orders from Ft Worth, because of all the complaints they have, also Tiff's Treats are way better!!! I still never received an apology.. Just don't go to this location bc they are horrible.

I placed an order online requesting it to be delivered on Valentine's Day. I have ordered here before and it was always delivered early in the day.THIS WAS MY HUSBAND'S GIFT & it was not delivered. I received a call after 5 asking if there was an alternate address to deliver . (We were on our way out of town for the weekend, so there wasn't an address to deliver to.). I checked the "business" option so why wasn't this a priority over a home address? The excuse was that they were unaware it was a school in service day. Why would that matter?????????? I received a refund and there was no remorse from the employee.My Valentine surprise was ruined & I will not bring my business back to this location again.

My Recent order of 40 cookies for a baby shower from Cookies by Design were so great! They helped me with my design, and mixed and matched what they could to help us out. Although it came out to $150ish, the cookies were delicious, soft, and large! No regrets on coming here. I would come back for another event. Thank you guys for the great work!

Stopped by to grab some goodies for the babies the other day, as I always do when I work a long day away from the house! Mama can't come home empty handed! The cookies and the owners are super sweet, but this place is franchised. I was looking for more of a mom and pop type place, but the cookies nonetheless didn't disappoint! They were huge, and decorated adorably, and although they looks as if they'd be hard to the taste, they were still the perfect amount of softness, with a simple icing on top! They have great baby shower cookies, the CUTEST designs... which makes me think, gee... I just might need to have one more baby! :)Prices will get you though! I paid $18 bucks to two cookies on a stick! WOAH! Good thing I miss my kiddos dearly when I am away from home all day, AND I got to eat the left overs.. otherwise they'd be getting Walmart cookies.

SO EXPENSIVE, but SO good. We only get cookies from here for special occasions because they are so pricey but they are our favorites. Have been for years. I do wish they were a little more reasonably priced but most of their cookies are pretty large.

Quality product - delivered on timeCreative options available Great variety- great customer service