Aqua-Tots Swim School Mansfield

Third time was truly the charm for us, as Aqua-Tots was the 3rd swim school my kiddo had attended over two years.And maybe coming in with some knowledge of (and resignation to) swim class played a part in her success. Maybe it was also the right-sized ear plugs, swim cap, and goggles that muted the rude sensation of water in her ears and eyes.But Aqua Tots' instructors, the program, and the policies they have in place undoubtedly contributed to an effective learning environment for my 3yo. She came to them as a student who refused to scoot slowly into shallow water, but by Week 8, she was cannon-balling into 5ft pools. This is easily the best $560 we've spent on pre-payment for one 30-min lesson each week, over 6 months. And now, she can enjoy the pool with the rest of our family this summer!Aqua Tots has an app that helps with (re)scheduling classes, keeping track of your swimmer's progress, and tells you what they need work on. Negatives:- No private showers- No practice pool- There's a glare from the window that makes it difficult to see your child during daytime classes - BYO TowelThat being said, I still recommend Aqua-Tots for kids of all ages and abilities, all year long.

My child enjoys her swim lessons. All of the staff is knowledgeable and easy to communicate with. I love that they greet each child by name as they walk in the door.

I have never been so disappointed. If I could give a 0/5 rating, I would. DO NOT BRING YOUR CHILDREN TO THIS PLACE. I signed my 2 year old grandson up for the Level 3 "Leap Frog" class, taught by Shayla Tinney. Shayla is rude, inconsiderate, and ill-equipped to teach a class of 2-4 year olds.First, Shayla blatantly ignored my daughter when it was time to bring my grandson to the pool. After my daughter went back to the front desk, someone finally walked him to the class. My grandson was excited for his first day of swimming lessons, and couldn't wait to get started. Shayla did not ask if it was my grandson's first day, if he had any previous experience-- nothing. She did not attempt to acclimate him to the water with little activities like blowing bubbles or splashing. She did not even speak to him. After about five minutes, Shayla DUNKED my grandson, who never had a swim lesson, in the water multiple times. He was hysterical and Shayla never attempted to soothe him.My daughter spoke with Natalie at the front desk, who was very condescending. However, Natalie agreed to let my grandson sit with another teacher during this class. A few minutes later, Shayla grabbed my grandson from the other teacher, said "Let's get this over with," and dunked my grandson into the water again.My grandson was the only child of color in that class, and he received the worst treatment. AquaTots, we will hold you fully accountable for any lingering distress created by this traumatic experience.

I absolutely love Aqua-Tots. We took classes this summer and had so many wonderful coaches. Coaches Leilani, Rebekah, David, Brenna, and Bry were all our coach at some point through the summer and all are great! Coach Bry gave me the confidence as a mother to challenge my daughter in the water. She is phenomenal! I loved the ease of cancelling when we needed and scheduling makeups through the app. When I couldn't cancel online (you can't reschedule a makeup class), but called and explained my daughter being sick, everyone at the front desk was so kind and helpful! I also really liked being able to follow my daughter's progress on her skills card. Multiple dressing rooms available to change before and after class, one with a changing table, two restrooms, and an additional changing table in another change/dry area. If you're on the fence about starting classes, do it!

My granddaughter has been taking swim lessons here since she was 6-months-old. She will turn 4 next week. She just leveled up to Level 5 because she finally mastered the backstroke. We wanted her to have swim lessons because we have a pool in our backyard. She started swimming without a floatation device last summer. She even jumps off the diving board and swims to the side by herself. Yesterday, she was playing on the step of the pool because the water is still too cold. She went around to the other side and was leaning over the edge to watch the pool cleaner because a toy had floated over to that side. I was reaching for the pool net and heard a splash. She had accidentally fallen in. She was crying because she was surprised and it was cold. I told her to stop crying and remember her swimming lessons. She took a deep breath and swam over to me. So we talked about how important it is to remember what she has learned even if it's a surprise swim.

Feb. 2021- high this Saturday, 2/20/2021 is 45. Aqua Tots has already cancelled classes for Saturday. I found this place to be real quick to cancel classes, but good luck rescheduling, unless you can go to a class during the week at 10 AM or 1 PM. I have 2 boys enrolled and I pay $172 per month. We have make up classes, BUT here's the catch, if you cancel or stop paying, you can't make up your classes. And with COVID, classes are minimal. DON'T WASTE YOUR MONEY. Service sucks. They WILL NOT WORK WI TH YOU, but will take your money!

We love Aqua-Tots in Mansfield! Our daughter has been going over a year now and learned so much! We is about to level up to level 4. So proud of her progress and happy with all the instructors. Our daughter loves her teachers Tad and Emily! Tad does great supporting her and giving her the confidence she needs to succeed. Highly recommend them! We also love the ladies at the front desk. They are always super helpful with great attitudes!

Make sure you read the fine print. Once your kid graduates, you have to continue the enrollment to make up any make up classes. They're just there to take your money.

Took my boy in for a free swim lesson over the weekend. First, the ladies at the front desk were very nice. However, I was shocked by how busy/crowded it was! We waited in the seating area but we were never called back for his class so one of the girls escorted us to the pool area, where it looked like our class had already started. There were multiple classes going on at the same time....too many. Each class was given a small section of the pool (which looked cloudy and the chlorine smell was pretty strong). Too many classes at one time made it very hard to even hear the instructor and focus on the exercises. I'd recommend going on a weekday instead. Also, I wouldn't pay the monthly cost for swim lessons, simply because I'd prefer something more private - especially with as much as they charge.

As someone who has 20+ years of swim instructor experience along with running multiple swim schools, based on my research I thought AquaTots would be a great place to bring my 3 year old daughter to learn. Boy was I wrong about this location. Each location is a franchise and ran somewhat differently. My experience with a previous AquaTots location for my older son was completely different. AquaTots emailed me a survey to fill out and I expressed my concerns about how my daughter's class was being taught. My response highlighted several items that were being done improperly. I then later received a phone call from Christy the General Manager and she explained to me that her teachers follow the curriculum strictly. I specifically mentioned that my daughter was being dunked repeatedly during one of the 1st skills causing her to swallow water and be upset for the rest of the class. The very next class it happened again after telling Christy the GM what was happening nothing was corrected. I asked for my 30 day cancellation and in my exit notes I wrote "Over the next month I'll be taking video of the skills being done incorrectly and sending them to Corporate and posting on Google, yelp and community pages to show people what they are getting themselves into. Christy I applaud you for standing up for your instructor and AquaTots curriculum, but without you actually watching the class how can you be so sure it's being done correctly? You just assume it is...."So I did exactly what I said I was going to do. I get to the very next class and start recording and magically the class is being taught very differently. I'm glad I could inform you Christy of the skills that were being done wrong and you FINALLY corrected the instructor. I was excited about the next 3 lessons my daughter was going to receive before her 30 day cancellation was over. Even though multiple times during her class I heard multiple staffers ask "Is that him?" referring to me...However, on my way out with my daughter Christy the GM said "Mr. Amate I saw your exit note and would like to offer you this be your last class. We will waive your 30 day cancellation." She once again singled me out in the lobby in public just like the other staffers talking about me the whole time. As we continued the conversation, she kept on defending the way class was being taught and she watched the video and the skill I called dunking my daughter was called a bob. I know what a bob is and they weren't doing a bob correctly until this last class. She didn't address it after my survey and my initial conversation it wasn't until my exit note was it truly addressed. I felt very uncomfortable with this conversation and felt very uncomfortable with being singled out. At the end, Christy just stated we are done here I can cancel your class. Based on the uncomfortableness I didn't feel like I had another option so I agreed. To Andy and Lynn the Owners, "Your core Values"1. Choose relationships over profits. You chose me exposing your flaws which cuts into your profits over a relationship where I could have helped you by showing you things being done wrong. I watched other classes while at your school and there is plenty to fix. 2. Seek first to understand, then to be understood.You and your GM did not want to understand what I was trying to tell you. Your GM kept trying to get me to understand it from her side.3. Treat each other the way we each desire to be treated.Offering someone a free cancellation before the 30 days is pretty much the same as saying we don't want you here. So I don't really feel like I was treated nicely or with respect. 4. Affirm each other's strengths and protect each others weaknesses. I was never affirmed. I started by doing this in the survey to protect your weaknesses, but that is one of your core values not mine. 5. Extend grace to the teachable. There was no grace given from your side. I gave you guys the opportunity to make this right. 6. Praise in Public, correct in Private. Well I had to teach this to your GM also. 7. Think outside the box- always question the status quoThere was no thinking of any sort it was just the GM defending what she thought was right. You guys might want to rewrite realistic Core values because you're failing at these.