First Watch

everything cooked great over easy eggs for benedict great flavor coffeecheese grits loaded with cheesevery filling

Signed up for virtual waitlist. Arrived at 11:30, seated at 11:45. Drink orders were quick, but then the server went MIA for 1/2 an hour before one of the party went and found her and asked her to take our order. Even then, the waitress walked off before we could ask for drink refills. After another 30 minutes, one of our party found the waitress again to ask about our food and drink refills. She was incredibly rude and said, "You can see we're backed up. Your food will be ready in 10-15 minutes." She still didn't come to our table. When the food finally arrived, only 5 of the 7 orders came and STILL no drink refills. 15 minutes later the 6th order arrived, but was incorrect and we were able to get drink refills. Finally, the 7th person just cancelled her order and we all shared our food with her.When the checks came, the patron who cancelled her order was charged almost $5 for her cup of coffee and the rest of us were given $2 off of our orders. Ridiculous service!

First, I really enjoy FW and have eaten at numerous restaurants throughout the country. Their service is always great with a friendly staff and pretty quick with orders. Second, this particular FW SUCKS! The food was atrocious. My breakfast was cold and my scrambled eggs were like ice cubes and just as hard. The toast was cold as were the potatoes. The bacon was warm but that was it. They only had one waitress who was sweet and doing all she could. The manager was nowhere to be seen and apparently not interested in helping unless he / she was in the kitchen, who knows. I will not visit this FW again I can assure you. Thanks.

I have been coming to this location since it opened. The food is usually good as is the service. At times there are issues with one or the other and they are usually few and far between. Today, we put our names on the wait list only to arrive 10 minutes later, only to be told that they were to busy to take any more reservations, and couldn't seat us at this time. Not to mention that they no customer service skills employee didn't seem to be concerned at all. Very disappointed. When you have you mind set on something to eat and you can't have it, you meal is pretty much ruined as the second choice doesn't hit the spot. Thank First Watch for the negative experience.

Updated review, from 1 to 4 stars.My experience was a lot better this time. The wait times are still long, but, you can manage that by getting in line, thru their app. We did this for Mother's Day, and we arrived on time to check in, and was seated in 15 minutes. The service and hospitality is much better, and it starts at the door. A person was outside, taking down names, and managing the turnover. It was great to see that the management has taken real steps to handle the flow of the customers. Finally, no more standing around and being ignored. This guy upfront, will take down your name and get you in line for a table. So much better.The host and the servers are also happier. Its real busy, but there are visibly more people working, and I think it goes a long way to ensuring good service and attentiveness to customer. Our server was GREAT. I did not get her name, but she was cheerful, always smiling, helpful, warm, and welcoming. I was concerned that we would get an overworked, and unhappy worker, but she was anything but. She had a smile on the entire time. Glad to see happy employees. The food, was good. I had THE WORKS omelet, and it was huge. The tri-fecta with waffles, and eggs was kinda meh. Felt like that needed some fresh berries or fruit or yogurt in there. It was a boring plate. The Hacienda Hash was also very good. Bloody Mary, and Bacon was OK. The drink was too peppery. Great to see that changes were made at this restaurant, and I wish them well. I will be returning, and I hope to get that same server again. She did a great job.

* Food was delicious, hot, and appealing to look at!* Service was pretty decent for a Sunday rush especially since we popped in less than an hour before close. The staff was friendly!* This location is not as big as some of the others but parking was adequate and seating was spaced out nicely. I'll be returning for sure!!

My last experience wasn't GREAT but I'm big on service. So that gives this the rating it did.We were sat by the hostess who was GREAT but once sat, we weren't greeted by any server for about 15 minutes. I told the hostess and it still took another 10 minutes for a server to come over and ask "No one greeted you?" And proceeded to have an attitude and/or an annoyance the entire time. It's too early in the morning for you to be this frustrated but we gave them some grace but the attitude never changed. The restaurant wasn't full, it wasn't loud or anything but it also wasn't busy either, there were plenty of servers there I just couldn't see or understand the disconnect. We ordered our food and that wound up taking a while to get fully, everything was being brought out in pieces which frustrated us even more. So we just ate what we had, asked for the check and bounced. I usually never have issues at this location. I'll give it another shot in the future but my dine-in experience may not occur again.

I've been a fan of First Watch! However, the stars reflect the customer service at this location. My meal was tasty as I went with the farmhouse potato hash skillet and the fresh pomegranate pear punch .The atmosphere is open and airy with lots of seating both indoor and outdoor. Additionally, free parking is also available.

The service I received at First Watch in Tucker, GA, was excellent. Our meal was great, greasy, and quick. The waitress was attentive and provided excellent service.

The worst . Not pet friendly . Lazy staff . I was here with my puppy and they tried their level best to make things impossible. Refused to let me order fromThe patio and insisted I do a take out order . I had to walk in like 4 times . Food came and it was bad and missing the jam . Don't come here if you plan to sit on the patio !