Window World of Southwest Texas

The windows are fine. However, their service is terrible. I ordered 3 windows back in April, but they didn't arrive or install them until September! It took them about 6 months to install the windows. Meanwhile they never bothered to provide me an update on the windows. I had to call them constantly for updates, but they kept giving me the run around. It wasn't until I threatened to cancel my order that they finally responded and proceeded to install my windows. Their delay held up other aspects of my project and on top of that they never offered an apology, discount, or anything. I would not recommend them if you're on a tight schedule.

Unresponsive ... why would you offer a web form if you don't respond?Two weeks later, I don't need you anymore. I found someone to repair the door that you installed a few years ago. Thank you.

Kevin Tubbs went above and beyond for us. He got us two tone windows, white on the inside and gray on the outside at 1/4 the cost and same or better quality as anyone else in town. Great quality and great customer service!

If there a zero star rating that is what I would give this company. I signed a contract for the purchase and install of replacement windows THREE MONTHS AGO and I still have NO WINDOWS. They showed up today to do a partial install (not all of the windows are here? How can that be?) and the window they had was....the WRONG SIZE. So I guess I get to wait another three months...