White's Music Box

I've never actually purchased anything at this shop. But on my searches for specific items, the people here were always quick, friendly, courteous, and helpful. Am considering taking some lessons... if I do, this will be the place I go to. Staff helpfulness and friendliness is the most important thing to me as a learning musician.

I took both my flute and piccolo into them for service. My flute played beautifully at first then it started to sound off. I couldn't figure out why especially since it just had been serviced. I started taking flute lessons then I found out the issue. The long screw which keeps the keys in place had almost come out all the way. Thankfully my flute teacher discovered the issue otherwise the screw would have come out on me. They didn't bother to tighten it all the way when it was put back together. I put my piccolo in for service the Monday before Thanksgiving. I hadn't heard from them so I gave them a call. The guy over the phone couldn't find it. I wasn't happy. I told them that they owed me a piccolo. I had to describe the piccolo to them, what the case looked like inside and out. They did find it with the band instruments going to Las Cruces USD. The tag that they had in their possession had my address being in Alamogordo not Cruces. I told the guy over the phone that I live in Alamogordo. Then he asked me if I wanted them to ship to Alamogordo school district. I told him that I wasn't in school and it's a privately owned instrument. I was happy they found but it had no business being with school instruments. It had a tag on it. I asked the young man who checked me out. How did my piccolo end up in Las Cruces band instruments when their receipt had an Alamogordo address. He couldn't answer me. I don't know what would have happened if it did go to LCUSD. Stay away from them. Don't get your instruments fixed here. They were very unprofessional. If I could give them a negative star I would.

They took care of my instrument always had clean/sterile pens on standby clean and friendly establishment. Would definitely go back for my instrument needs