West Texas Cake Supply

While seeking baking supplies in the store the owner offered to make a personalized 3D printed cookie cutter for me. After agreeing on the design, shape and sizes, I paid in advance and she promised to call when it was completed. She didn't, I had to call after a few days and she said the job was finished. When I arrived she presented me with not a cookie cutter, but two cookie smashers. They could not be - by any description - a cookie cutter. Shockingly, she was okay with it. Not wanting a refund and giving her the chance to redeem herself I asked her to try again, to make real honest to goodness cookie cutters and she agreed. Heard nothing from her. Called and got no response, texted and got no respnse. She ghosted me. For being one of only two actual baking supply stores in town and the least supplied of those, she did nothing for her reputation or any chance of my returning. She is the reason people shop online.