We Rent Homes

RUN - DO NOT DEAL WITH ANY OF THEIR HOMES They have no sense of pride, I just moved in to a new rental. The house was so dirty, the cabinets are broke, they have flimsy dollar store blinds that are bent up, the carpets are stained all through the house, there is even feces embedded in one spot of the carpet. The vents with grime, dirt and dust were opened and lying on the carpet. I have literally been in this house for two days and it's a nightmare. We had an emergency on a Sunday and called the after hours. We didn't hear from anyone until Monday at 9 am. They have zero pride in their properties. Almost $2000 a month for a slum dwelling

We Rent Homes Is a horrible company! Staff is rude and doesn't care about their customers! We have had a problem with this company since the first day we moved in! The air unit is out of date and refuses to fix it! We are going on day 2 with out any air! We have called all day for someone to come out and fix it!!! Nobody ever called us back or even came out to look at the unit! It's 84 degrees in this house and it's 7pm. STAY AWAY FROM RENTING FROM THIS PLACE!!!

This is the worst agency I have ever rented from. I am military and never had such a bad experience. They would charge for things that they caused. Never can get ahold of them. Also, if you have a problem they never fix it. I put in multiple requests to get a sink fixed and they never came. They pay venders who never fix the problem. They should be embarrassed how they treat people.

Do yourselves a favor and stay away from renting with this company/business. They've screwed us over from time to time. Last straw is how we've called constantly two months ahead to ask if our lease renewal would be going up cause we figured that it would since there was a roofing issue on our home that took them over a month to fix (only fixtures they did was the discoloration, by scraping the textured ceilings and repainting; and not even checking for mold). So we call and they tell us it's staying the same. Now we're on the month our lease ends with only 11 days out til lease expires and they send us the new lease form showing a $25 increase in rent. When these guys say they'll keep you updated or informed, don't hold your breathe. These guys lack sincerity with their customers. I honestly think the company that's on too much homes/property that they can handle. Too be honest only one person (Iris) is in charge of maintenance for more than 1,000+ properties and it seems overwhelming for her and the company it seems. They either need to grow they're company and employ more people so things can get done faster or not be so money hungry and keep accepting more responsibility on home owners.Update: we've officially moved out due to military orders thank god! Honestly eff this place today we got our invoice from them with Zero check of our security deposit! They're trying to charge us for dirty appliances and bathroom and shit when we took time to clean this! They themselves don't even bother to clean upon a tenants move out for the next and I say this because when we moved in there was a burnt cast iron pan left in the broiler and flipping mold in the fridge! They're charging us for carpet stains we didn't even do we've never used bleached on the carpets and that was from the old tenants cause we have all this shit in photos. We took pictures of everything.

DO NOT RENT from this company, they are the WORST!!! I have never had a problem with any of the people who I've rented from and have an excellent record with no problems or damages done to any of the many properties I have rented and have always received a full refund of my deposit. This is the first time in 11 years that I have not received a full deposit after leaving their property professionally cleaned and with no damage they only returned $97 out of a $1450 deposit!!! I have pictures of how I received the house and I how I left it and receipts of the cleaning and they will not look at anything or return my calls or explain to me why they only returned the $97!! They are a FRAUD!!! This business needs to be shut down!!

very good service helped me in everyday needs would highly recommend

One Year after renting from We Rent Homes:For customer service, I give this company 5 stars. Kim Kelly, Julie Hicks andDanielle Kokinda provided excellent and friendly customer service. Most of the time, I communicated with Kim Kelly via text. She always responded quickly and answered all of my questions. If she was not available, Danielle Kokinda responded. I only had to make 2 repair requests for the toilet, and both times the requests were answered and resolved promptly. Thank you, ladies, for your friendly customer service and professionalism.As far as the company, I only gave it 3 stars, because they hold the tenants responsible for maintenance and upkeep for the property, such as winterizing and summarizing the rental property. Therefore, if you rent a home from, We Rent Homes, be prepared to add another $250.00 to $300.00 yearly to the rent, which is approximately what it would cost to do this maintenance.Also, I was having a home built in El Paso, and it was not going to be completed by August 31st, which is when my lease would end. According to the lease agreement and what I was told, I would be able to rent month to month after the lease ended, however when I asked to extend for another month, I was told that they are no longer honoring the month-to-month extension. They did offer a one-month extension for double the rent which would have been $2,590. 00 for the month of September. I am a senior citizen living on a fixed income, and I could not afford that rent hike therefore, I had to find a home as quickly as possible. I cancelled the purchase of the home in El Paso and ended up purchasing a home in Las Cruces. (Which is where I wanted to live originally)The good thing about We Rent Homes is that they allow pets with a pet deposit. They did refund me all of my deposit, including the pet deposit, so I am very grateful for that. The rental property was in a very nice and quiet area.Thank you.

I would not recommend. We are military and have rented most of our adult lives. We have never failed a moveout clean and treat homes like we would our own. When we moved in house was not very clean and carpet needed to be replaced but since we were coming from out of state there was no way to know this before we got there. Most people have complaints about moveout because they will try to gouge you, no matter how clean you are, you will not be getting your whole deposit back. For the first time ever, I can actually say we are way happier living on base rather than off.

We are a military family and have moved many times and been both tenants and landlords. We treat our rental home as if it were our own and care for the property as we would like our tenants to care for our property. While renting we had an overall positive experience with We Rent Homes. It was frustrating and odd to me that they refuse to repair appliances per the rental agreement and both the garbage disposal and microwave broke during our residence which we paid out of pocket to fix. I understand that is their prerogative to not want to repair appliances as part of the contract. We had a water leak in the ceiling from poor roofing that had to be repaired three or four times over the course of our stay. Overall repairs were dealt with within a few weeks time. Upon move out, we did our due diligence to patch and paint any nail holes, tidied the yard, had the home professionally cleaned with a recommended vendor and the carpets cleaned. We also were sure to replace any broken mini blinds as the quality was cheap and many had broken with use. They kept $633 of our deposit for items such as a window latch, repainting the pantry shelves, door latch and hinges that were sticky, a leaky outdoor faucet, scuffs on the walls and trim, caulking in the bathroom showers. None of these items were due to damage we caused like the sticky window or door latch and scuffs on the wall are normal wear and tear when a home is used for its intended purpose as a primary dwelling.When I called and reached out to them, they insisted that these are my fault and should be repaired at my own expense from my deposit. I responded in writing to them, received a reply back two weeks later stating they would investigate the charges. Another week has passed I have yet to hear back from them. My advice is if you are going to rent from them, do an extremely thorough job with your move out cleaning and touch ups, video your home before vacating and insist on an in person walk through. They will tell you they do not do walk throughs with tenants but request a pre-walk through asking them for repairs they would be charging for so that you can take care of them yourself. We did not have the time to do this on a time crunched military move and this would have saved us the headache and the money they did not return from our deposit.

Extremely unprofessional. Back in APRIL 2019 I put a work order for the front door lock, seeing this is a potential fire hazard. I explained the severity of this issue being that my family and I cant lock ourselves in. Maintenance request #25879-2 was put in and schedule for repair on April 30, but was later canceled. ONE YEAR goes by the door lock was not repaired and when I checked the maintenance request on the portal, WE RENT HOMES Canceled the work order due to "covid". In JULY, AUGUST and SEPTEMBER 2020 the ac went out twice. This first time it was fixed in about 1 week HOWEVER the repair man reached out to WE RENT HOMES and warned them about a compressor that needs to be ordered before greater damages happened. Without listening to the repair man, GREATER DAMAGES happened in the hottest month of the year AUGUST. One month with no AC. When I reached out to WE RENT HOMES this was their respond "Hello, I have followed up with the homeowner, home warranty company, and the vendor. Unfortunately, because of COVID there is no earlier date to get the compressor in. The vendor did state that it could come in earlier. I sincerely apologize for the inconvenience. Julie Hicks, We Rent Homes, CSR" NOTHING CAME IN early. a week and a half later the AC was finally fixed. All the other tenants on the comments, I applaud you for not losing it. It's not easy being in a home where you still have to make full rent payments and being in a home/sauna. So because of the AC not working for about a month, the refrigerator was slowly going out as well. And that took another 1 or so month to fix. I received a 30 days notice VIA text and email. Please read below to see what it said;Unfortunately the owner of the home would like to take the home back now that lease has expired (3/31/2021). The sooner the home is vacated, the better for her, but you have up until April 30th to vacate. Feel free to contact us with any questions/updates. Thank you for your tenure with us. Sincerely, Adrian Silva "THE SOONER THE HOME IS VACATED THE BETTER FOR HER" What about the tenants and the lease agreement? Which brings me to my next point. On April 15 I received this message via text: Good morning! The homeowner of 3205 Derby Point is requesting an update on your move out date. Do you know at this time what date you will vacate and turn in keys? Thank you! Kellie Stringer/Mgt/AccountingWe Rent HomesI paid rent on the 1st of April. So why are u rushing me when on the lease it states that I will not be prorated. I kindly replied "I will vacate and turn in the key by 30 April" This is the reply: Thank you. She was just wondering if it would be any sooner, and I told her I would ask. :) Kellie Stringer/Mgt/AccountingWe Rent HomesOn April 30 as I was making final touches on the property. The owner rudely parks in front of the home without saying anything. I then received a text message at 6:45 pm stating "Good afternoon! This is a reminder that your keys need to be turned into the office today. Thank you"Kellie Stringer/Mgt/AccountingWe Rent HomesWE RENT HOMES are the MOST inconsiderate group of individuals sharing the common goal of mediocre customer service. They rather text than to pick up the phone and speak to tenants. Please spare the passive aggressive apology "I'm sorry you feel that way" I do not feel anything this was business conducted very poorly. As you all may have read a lot of of their responses are "WE RENT HOME" don't not own the property we manage. So what is it that the business have to provide beside ensuring the rent is paid on time ? Because following up on maintenance request in a timely matter is a BIG failure on WE RENT HOMES whether it is big or small. I hope this review helps a lot of future tenants out so they know to take there business some where else.P.S PLEASE DO NOT REPLY TO THIS POST. As for this post is to make awareness of how poorly this business is. I don't care to hear any rebuttals at this time. As always "THE CUSTOMER IS ALWAYS RIGHT".