Viva KIA

Update** The staff at KIA both John and Cesar Limon have explained to me the steps they took to take care of my vehicle. The warranty and processes. While my vehicle was repaired I was provided a loaner car. The loaner car was very nice. Repair was done it a timely manner. Good costumer service by both representatives. Back in March my KIA engine light came on, I took it to KIA and was greeted with perfect costumer service. Mr. Cesar Limon was my customer service representative. KIA kept my vehicle for 3 weeks, but I was happy because I was told the engine was changed and all under warranty. I was so happy. I was about to do another review but my previous review already had 5 stars.Yesterday my engine light came on again and same issue the car would stop every minute or so as of having trouble changing gears.I have ensure me to pay everything suggested by KIA every time I take my vehicle for service.I called KIA, John the manager answered. He explained they never changed the engine they only updated the software. I asked, so you kept my car for 3 weeks and only updated the software?!!He gave me a number to call to get my car towed to the dealership. When I called they said it would be $180. So, for now I will tow my car to the dealership and I have been warned that if not under warranty it may be a high cost. What type of costumer service is this? As if they already presume I don't have the funds. Then, John stated I probably misunderstood about them replacing the engine. Updating a software and changing the engine are two huge different things, there is no misunderstandings on that. For now I have been lied to and I was thinking of getting another vehicle with KIA but with this costumer service I doubt it. My car is under 100 thousand miles, KIA vehicles are known to have a 10 year or under 100 thousand mile warranty, so I should be taken care o

Back in FEBRUARY I spoke a few times with James (Nike hat) who said the car would be ready the 22nd and then the 23rd and then the 24th when he finally said hey, here's a loaner we have to replace a sensor and it'll be ready late Monday or Tuesday. He didn't TEXT me until today and when we get the keys and talk to the assistant manager (blue shirt) about the poor customer service the man in the gray comes out and verbatim told us, "If you're unhappy we can just void the transaction and be done" EXCUSE ME???? Mind you, the papers are signed and have been paid in full no financing and continued with attitude and LAUGHED about losing the VIVA family a $15000 deal. I would recommend this place to a dirty pad. Let's see how long it takes them to get our money back.

You could find a better place to purchase a vehicle.Was told car had TWO keys. Only got one. When I inquired about the key was told "it could not be located."I have made two phone calls to ask about the key. Last call I made (1/2/25), the sales person said he'd find out and get back to me.1/6/25 Still haven't heard from anyone?I expect Viva Kia, is just going to ignore, from now on.What happen to keeping your word?

2 weeks after last review we finally received our license plates! I apologize to the dealership personnel as it wasn't their fault they were late getting the plates because they were just so busy! I DO recommend this dealership for any of their vehicles.

A rep hung up on me twice after I asked my question and stopped taking my calls. Love Kia, but this place doesn't seem to have decent customer service. Call and talk to someone if you want to see for yourself

Service manager was extremely rude and told me repeatedly that kia would not honor my warranty after speaking with Kia directly they were a lot more help. Need better customer service and better educated employees.

THANK YOU VIVA KIA! While I haven't generally had good experiences with dealerships for repairs, I want to PRAISE and THANK and HONOR Viva Kia and especially Service Manager John Sanchez. I don't live in El Paso but that's where my vehicle broke down. With turbulent events in my personal life and not having the bandwidth for one more crisis, John was patient, kind, reliable, communicative, and all-around good human being. They had it ready on a date as promised so I could fly in and retrieve it, and it's been running perfectly hundreds of miles later. Many blessings to you, John, and to your staff. You have no idea how much you helped me when I needed it most.-- David K

my van started leaking oil, and there is a service bulletin which covers for its replacement if the cause is a defective oil switc. I called casa Kia and they wanted to charge 160 dollars just to inspect a leak, so, for a visual check they charge such amount, for me this is not an honest business, I'll try to stay away of them

I purchased my Kia Optima 2018 used here and I had a great experience I don't have any regrets and the people here are great help and the service department the people there are a great help and help with any questions you have

Viva Kia in the George Dieter location is a disappointment. 2 years ago, I paid Viva Kia almost $6000 for a new engine. Rather than installing a new engine, as I requested, Kia took it upon themselves to install an engine with over 60K mile and argued I had agreed to a rebuilt engine even though there was no documentation of my agreement. 2 years later on this day, I have to rebuild the engine again. According to my mechanic who happens to be a former Kia Mechanic, pointed out that the engine parts on the rebuilt were old parts instead of new parts and that the labor on the engine was badly done. Additionally, Kia charged me over $200 just to retrieve the engine invoice with the actual miles on it, that is how I found out the engine was not new.