US Post Office

01/18/2024I came in today to help my girlfriend with her passport appointment. The wait time was a little long, but the staff was very calm and helpful. Everyone at the post office was very attentive and they did their best to help us as quickly as possible. Great Job!!!

I'm sick and tired of getting mail for previous tenants at this place I rent and they keep giving. I signed up to see what mail we were getting that day and they have refused to send any emails. They never answer the phone, the lines are long and I've never dealt with rude workers until I went into this usps. Beyond disappointed. I got keys thrown in my face when asking about why I haven't received three packages a week after delivery and told "here try these keys, don't know if they'll work" in an extremely rude tone. Never again. I'll keep throwing out mail and never getting my packages on time just for the fact I refuse to walk in this place and be treated the way I have.

As you can see, I've been to this place a number of times now. Mostly because I have no choice, as I live on the Eastside of El Paso and this is the post office they force me to utilize when it comes to picking up packages people have forced signature confirmation on (seriously, what working person has time for this nonsense?!) That being said, believe me when I tell you I would sooner invoke the archaic rituals of receiving letters and packages via Pony Express than to, once again, set foot into this Gawd awful, slower than molasses conceptualized postal service of ineptitude at its absolutely tragic and most vexing.It's quite simple. Post offices should be efficient and easy to use. This one isn't. Everytime time you go to the pickup window, the line is always a mile long. Always. There really is no reason for this. I've been trying to figure it out for years now, but the only conclusion I've been able to come to is they don't give a shit about upgrading their services. Or maybe hiring a second guy to handle the window. Or maybe, just maybe...handle half of these services at the main teller desks the way Boeing post office does. I dunno what it is...but it seems like somehow, Boeing operates at a much faster rate than Sandy Creek. But my personal animosity against this place goes far beyond long lines that move slower than turtles wading through peanut butter or window guys who look more lethargic than Jordan Belfort on quaaludes. You see, yesterday took the cake for me.I had the misfortune of coming back to this place to pick up a package which....apparently couldn't be left in my mailbox (which locks, btw) because the seller decided they NEEDED to have signature confirmation, despite the package not being worth more than $300. But, I digress. Wanna know how long it took me to get my package? 45 minutes.No, it wasn't because of the long line. That part took 1 hour. The thing is, when you hand the guy the slip that reads "package will be available for pickup after 9:30am", you expect as much; especially considering this was around noon the next day. A few problems arose from the get-go..1.) They couldn't find the f*cking package. Which segways into 2.) The postman evidently didn't drop the package off in the correct location.So, there I am...already late for a meeting because I assumed I could actually get my package during my hour and a half lunch break and still have time to spare. Alas, there I stand for the next 45 minutes as these asshats frantically search the entire post office warehouse for my tiny package that could have just been left in my mailbox. Eventually, I get it....after 3 other customers behind me came and went.So, what did I think? I think that postman should be severely reprimanded or possibly fired. How hard is it to deliver packages? I think the management here should read all the reviews on this place and...I dunno....CARE more?? Oh, and it would be nice if they made their drop boxes available more often, instead of inexplicably closing them during the day without warning. At least then I wouldn't need to stand in line just to drop off a package when I've already paid for postage.Sandy Creek gets 1 line of vexed customers that wraps around the building twice....out of 5. This easily makes the longer drive to Boeing worth it.

I had an issue with a carrier that delivered a magazine that was addressed to my neighbor on a different street. Even after I let him know of the mistake, he refused to take it to the proper owner. I know from reading other reviews that this local manager is awful about addressing issues so I went online and filed a complaint and received an answer the following day! It was resolved so I would suggest that people go this route instead of trying to get a resolution locally.

Hate having to drive all the way to the post office to pick up my packages. Why can't they just be left at my doorstep like back in AZ?!! Just why?!! Anyways, drove over today at 3:30 thinking I still had an hour until they closed. So I reach the post office and the parking lot was FULL, there was no parking. So I drove around hoping that there would be an empty spot soon. So 10 minutes later, and I finally I get myself a spot. Yay! I walk on in and oh my lanta I almost fainted. The line was bad. Like really bad. This was my third visit to this post office and omg today I was shook. It was now 3:45 and I stand in line hoping that it's going to move fast. I was wrong. The time was now 4:00, and people were still coming in. I kid you not the line had not moved at all!! There was only one guy working, like always, which by the way he's really nice, but today the line was not moving. I decided to leave like tons of other people did, in fear of getting told to leave right at 4:30. I didn't want to waste more time. Anyways this place is a headache and the lines are always ridiculous. They need to either make more windows or have another employee help out the one guy that's always working alone... Two stars just because the employee has been friendly when he's helped me the previous times..

Worst Post Office in El Paso, dropped a package off in the drop box was never scanned or shipped out. Was told by a clerk that "they can't guarantee what's dropped off at the drop box because it wasn't given to one of them." Talked to the manager and he said stuff dropped in the drop box goes straight to the truck so that my package was most likely smashed and lost. How convenient. Filed the claim for lost or stolen because it was insured thru priority mail, and it was denied because i didnt show them proof thru video or pictures of me dropping it off. Lost out on $150 in inventory.

Do not recommend. I don't know why this post office is so bad at losing packages but it's infuriating. I can't get ahold of the post office to fix the issue either.

They don't answer the telephone! It says they accept walk-ins for Passport Renewal? Can someone let me know? thanks

My carrier has gotten not only my mail but packages mixed up, including a passport. I filed a claim on the usps website a lady calls me claiming my carrier has left my passport package on my front door, no where to be seen. I don't get it can they not read the address?

Terrible service, terrible attitudes, if you don't wanna work, quit and go find something else to do with your life. A lady came for her passport appointment, just to be told she wasn't on the list and then she leaves and they literally called for her name and also made a comment about her being dumb for not being up front when she was called. They said this "MARTINEZ FOR PASSPORT, YOU MIGHT WANNA BE UP HERE IF YOU WANNA GET HELPED JUST AN IDEA". and then they crossed her off the list. The lines are 30-45 minutes long in wait time on both sides. And every Fking time I order packages online, they get held at the post office. I have mail boxes that contain large package boxes on the back. What the fuck is going on. Lazy postal drivers.