US Post Office

Ah, the post office. There's something about going to a post office that has a bit of a nostalgic feel to it. Like finding a malt shop or better yet, a pharmacy that also serves malts. But as far as I'm aware post offices have never served malts (maybe a way to step up your game, guys).On one hand I understand all of these seemingly unimaginable 1 star reviews, on the other had I sort of understand Patrick O.'s 4 star, and on the other other hand (in this scenario I have three hands, the third is actually where my left foot should be, but I had a Fantastic 4 freak accident and now my only super power is that when explaining things I have an "other other" hand) I feel like this post office does all right in person. I cannot stress "in person" enough.I've been to this post office a couple of times and have fallen under this post office jurisdiction (don't try to buy stamps in the wrong jurisdiction, they take this stuff pretty serious... kidding) for a while now. The mailman that actually delivers stuff in my current area is alright, but sometimes I get the feeling they're falling behind on some things so he/she cuts corners any way they can. Prime example would be as recently as last week.Last week we noticed we weren't receiving any mail. Not even those ads and coupons everyone just throws away once seeing. We had set up a change of address for August 21st (wasn't even August when we stopped receiving mail) so we thought that can't have anything to do with it, but then shortly after a little card with the word "VACANT" written across it appeared in our mailbox. As if the mailman could just make us disappear to lessen his workload (okay, I don't really think that's why he did it, but what the hell, man?). We made a trip down to our appointed post office and they gave us every reason why that card would of shown up in our mailbox, but none that made sense. At one point they even tried to say we left mail in our box too long which we had to ask something along the lines of "Two days is too long?" My boyfriend checks the mail religiously... he's waiting for his check from a long lost uncle or aunt that leaves millions to him because they're ashamed they never reached out to him when they were alive, but they did keep tabs on him and are extremely happy with all his success in life.Eventually we found out that "our mail stopped because of the change of address". It didn't actually get forwarded to the new address, but it just stopped. How do I know it didn't get forwarded? Because they had all of our mail at the post office. I checked multiple times and our change of address was set for August 21st so I'm not entirely sure how that wasn't conveyed properly to the mailman. The guy we spoke with was nice enough to correct all these wrongs and we all had a nice little convo while he was working away so A+ in the customer service department. You know, I'd even go as far to say A++ in the customer service department because when a lady tried to jump in front of us in line he politely let her know he'd be helping us out first and she could back the hell up (okay he didn't say that last part) which is why I totally understand where Patrick O. is coming from. But at the same time, all these 1 stars have a point... the way this post office (more so the mailmen that make the delivers) works is a bit wonky.It's not an awful post office, but it isn't necessarily smooth sailing either. The good news is they'll right any wrongs and will try not to piss you off any further in the process.

Back at the Post Office to get a double key set Louie is very kind and helpful. Somehow the process can take up to 8 weeks. So, hopefully they have my key set. FYI this Remcon Office they don't process passports nor carry passports application.

So sometimes we take things for granted, and the services provide by our post office in El Paso tends to be one of them. Some folks that live here think we are in the outer limits of the solar system, but let me just say this- our post office has a lobby open 24/7 so you can mail mail and packages and get stamps. My family lives in upstate New York and they do not have this service! If you don't get to the PO on time, you are out of luck! So please count our blessings- this is a convenience that is not available everywhere.

If this post office represented all post offices, literally nobody would use the post office. They lost the entirety of all the mail I received the five or six months I lived under that area code. They lost my marriage certificate. They lost amazon packages. They lost every single one of my bills. They never gave me a key to my PO box and never gav

If I could give zero stars I would. I stopped here about my mom's mailbox 2 weeks ago and it is still not fixed. So I stopped in today, and it was very busy. There was a separate line for packages and issues and I was in that line. While waiting more people came in and then a "manager" said to get in the main line. A lady was there and butted in front of line and got ahead. I told her there was a line but she lied about her reason. So while I was in the main line, this lady who came I after me was served and left before I was even seen. Better planning needs to be made and classes need to be taught to managers. This was the worst service I have experienced.

Typical government agency can't even answer their phones but they can fill my mailbox with junk mail. Absolutely worthless.

Of all the cities I have ever lived in I have NEVER had so many things lost as I have with the EL PASO POST OFFICE. I purposely take my mail elsewhere to mail it because of the haphazard way they handle mail in this city! It is ridiculous! I have lived at the same address for 10 years and filed at least 3 complaints against the PO for delivering the former owner of my house mail at my address! This is after I contacted people in Austin and they contacted the manager at Remcon! I used to be an avid USPS believer but because of the mistakes and mishandling of mail here I this city I have lost faith!If I go into the building itself:1.) It has NO supplies2.) There is most likely a line unless by the grace of the Gods you struck it just right.3.) The kiosk bin is more than likely jammed or full. Or wont print and you have to stand in line anyway.4.) They have lost your package that you didn't get a tracking number on because it was a return and cost less than $50.00. And now you are S.O.L. (*hit out of luck)5.) You wanted to talk to someone about your mail carrier leaving huge divits in front of you mailbox because he takes off like a jet after he leaves the wrong mail in your mailbox. Then you have to wait an hour or two in the side line for a half door to open then dodge people coming and going then wait for other people to "cut" in because they" just had to drop this thing off" or the manager gets called to the front..so, four hours later you leave.That's been my experience with this place. Oh sure the counter people are nice enough dont get me wrong. It's the whole facility that's run like crap.

Want your package to be delivered to the wrong house? Like waiting in line for an hour just to finally speak to a rude employee? Or how about calling and having your call automatically ended before transferring to anyone? This place is for you! Nothing like a good old-fashioned post office with years of reliably terrible service.

Super slow. Only two workers. More than half an hour at the line. The employees taking their time super slow.

There cannot be any worse service than this post office (or, maybe there can but I haven't experienced one worse than this.) We and our neighbors do the work of the delivery person. It feels like he randomly puts items to random mailboxes. We deliver the goods to appreciate address in the area.Many many times Amazon tracking shows that items had been delivered to the mailbox, but we never received the items. Amazon refunds the money but it is a hassle for us and probably a loss of the business owner who is using the Amazon storefront. Overall, a very bad experience this particular branch of the USPS.