Up & Running

It had been several years since I had last bought a good pair of running shoes, and now my Brooks were showing signs of excessive wear. I was happy with their feel and fit, but decided to do some research on what was new and recommended. On the "www", I discovered a shoe made by "Hoka One One" called the "Gaviota 2" that was getting rave reviews for its design, excellent stability, and great cushioning. I went to their home page and was about to order it, when a "pop-up" indicated that 40 miles away "Up and Running" was a certified Hoka One One dealer. I decided to drive down to El Paso and check this store out.Upon arriving I was greeted by a friendly employee who asked me if I needed help. I told him exactly what I was looking for upon which he directed me to the exact shoe I was wanting to look at. I tried on a pair and found them to be surprisingly lightweight. Walking around the store confirmed the reviews about their stability and cushioning - I was sold.Check out was easy and quick. I also learned that these shoes were a hot item and that they had just received a new shipment only 20 minutes prior to my arrival. Prior to this shipment, they were out of my size so I was lucky to have arrived when I did. The owner told me about their "Rewards Program" whereby after every $250 in purchases, one receives a $25 gift certificate/voucher good for anything in their store. Just need your name and phone number. Sign me up! In addition to Hoka One One's they also carry Asics and other top of the line shoes. This is a great store! Check them out - you're sure to find a shoe you'll love. Finally, the moral of this story is, go to the "www" to do your research, but in the end support local businesses :) !

I must say this shop is the perfect store for runners. Great staff, great products, and outstanding customer service. Looking forward to buying more shoes and accessories from you guys.

This place is my jam!As an avid runner with flat feet, i am always requiring the latest and greatest for the dogs. This place offers so much great options for us flat feet folks and they are always very knowledgable when it comes to any questions i have. The best part about this place is how they are military friendly AND offer discounts to the public via Groupon. From what i remember, there would be a great discount off first time buyers for shoes. Not every running store offers that! Especially one that specializes with podiatry services.I discovered my favorite running shoes brand, Hoka. Them shoes are nothing short of magical for feet! I also heard how theyre the most beneficial for your health for long term runners and cross country coaches would tell their trainees to purchase only this. Its amazing because for the longest time, i would always have to buy expensive running shoes PLUS expensive flat feet inserts. Were talking over 200$ a pair.But with Hokas, they already have the necessary arch for my everyday running. Im sure there are other brands with this technology but these Hokas feel like pillows on my feet. I can run all day everyday! Thanks for all your help for this discovery Up & Running!

I was in need of some good athletic shoes after buying two pairs online and returning them because the sizing wasn't right. I decided to go to this store where they could look at my gait and my feet, and advise me on what to buy. I got a really nice pair of shoes, and also custom orthotics. Brian and Rainey were both very knowledgeable and helpful. I have several physical problems, and Brian recommended custom insoles. Henry, the orthotic specialist, was amazing. He really took a lot of time with me and it was an eye opener as to what was causing me trouble. He knows his stuff! I think that for the first time I have shoes that fit me correctly. It really makes a difference in my daily walks.

My favorite running store ever! Every time I'm back in town, I stop by. I used to get all of my running shoes and supplies here. Chris, the owner, and his staff are very knowledgeable on running gear and they take their time with you to figure out what will work best for you. I never had a running shoe fit better or feel so comfortable. There's a treadmill in the store you can run on to try out your shoes, or you can run along the sidewalk outside to get a feel for them too.Also, on Tuesday nights, at 6pm, there's a group run. People of all running abilities are welcome. I trained for my first half marathon here with their Transmountain Challenge training group. I met lifelong friends in this training group and had such a blast. I could barely run a 5K before I started. There were group runs on Tuesday evenings and Sunday mornings. The training group was affordable and there were a bunch of perks (tshirts, socks, randoms freebies, training plan, coaching, refreshments, and moral support). Also, on Tuesdays, the store would have several cookouts throughout the year, giveaways, and demo runs (where you can test out certain brands of shoes on a real run) for those that came to run.I love this store and will continue to come back and shop/run every time I'm in town!

Went to this place a couple weeks back with my wife. We were both looking for running shoes. The staff here was great and they listened well to our wants and needs for shoes and gave multiple recommendations. Highly recommend

Today was my first time walking into a specialty running store. Even after several races (5K-1/2Marathon) under my belt, I'm not fully comfortable calling myself a "runner".. I'm really no expert in terms of training methods, running shoes, running food, all that fancy stuff. I walked in there no knowing what I wanted or what to expect.I was immediately greeted with a smile and was give personal assistance throughout my decision making process. This is probably the biggest difference from going to a big box store or a general shoe store; they've seen all sorts of craziness and have experience with all kinds of runners. The staff went to work by watching my feet as I walked across the store in my socks, and examined my current (old) Asics to find a comparable shoe in the store.In the end, it was a close call between purchasing Brooks (foam support), and another pair of Asics (Gel support). I decided to purchase another pair of Asics... sticking to what I know and the shallow reason of the color combo. The staff who was helping me gladly answered my questions about taking supplements for joint pain etc. The whole time I was in Up & Running, I felt like I was in good hands.Next time, I'll be back to browse the other room filled with running gear, clothing, etc.

Up & Running is pretty awesome. If you need anything running related, you better believe they have you covered. And not just that, they are really intertwined in the running community in El Paso and it's super rare for them to not play some part in the competitive runs here.U&R has a large shoe selection. I'm not sure how they select the brands they carry, but they have a lot of the ones I'm familiar with. The clothing selection is small and a little pricey, but it may be better quality than what I typically buy so it might be justified. If you go at the right time, you might see some brown bags on the tables outside... those are $5-$10 and usually have a shirt in them from what I'm told. We go here a lot for gels and energy jelly beans. Both are at good prices.There are a lot of packet pick-ups done here so if you try to go too late you may see a large crowd. One really cool thing they do is displaying the t-shirts from previous races... just look up!U&R might not be the cheapest place, but it is definitely a one-stop-shop. The staff is great, all really informed about their products (and if they don't know the answer, they'll find out for you). Good place to shop for the experienced or inexperienced runner.

I purchased two pairs of shoes from this store which costed over 300.00 they were so ready to recommend the shoes and tell me they would be a perfect fit for me which clearly was a horrible recommendation. I wore the hokas , three times. The third time I WALKED album park with my hokas- three times around the park and I got a blister , the bottom of my feet hurt really bad and I called and spoke with a Patrick who was very helpful and understanding... due to my line of work - being very busy, living on the other side of town and then traveling for couple weeks in December I was not able to come in and exchange the shoes fast enough or see what they could do for me- . I went in today because I finally had time- I was told nothing could be done- they have a store policy and the gentleman was very rude - I told him he doesn't need to get upset and I was just asking what could be done since these shoes are over 150.00 .. I do not have the box unfortunately and Patrick knew that as well. Now I'm stuck with a pair of horrible 150.00 shoes - I will not be returning to this store or giving them my business. The gentleman with the beard was rude and not understanding at all'. Not sure if he's the owner or manager but it's unfortunate people can't be understanding regardless of policy'- there's always a way- they could have helped me since I already spent over 300.00 at this store .

Service above an beyond the call. They actually appreciate your business and act accordingly. Sure you can buy online but why would you when you can go to Up and Running and see, feel and try them before you buy? Great store!