University Vision Centre - Westside

It was our first and last time here, while the doctors were very professional, the staff at the front desk is anything but that. Being loud and using cuss words in front of patients and kids. Professionalism definitely lacked and it showed. I had questions about my glasses but felt uncomfortable to even ask and interrupt their conversation. Taking personal calls and showing each other videos, I have not experienced anything like this and was disappointed to say the least.

This is my second visit in two years to get eye-ware, and they did not disappoint! So let me tell you why there were so great.My Dr., Dr. Garner, took some high tech X-rays. Although there was no change in my violation, he did talk to me about the importance of wearing sunglasses while outdoors. I went on to vent about my pet peeve- I wear normal sunglasses while driving, but if I have to read the navigation system on my phone, I have to remove the sunglasses and put on my reading glasses. And the same goes for outdoor dining. You know patio dining is all the rage as folks try to get in their favorite foods from their favorite eateries, so many of us opt for outdoor seating. So here I am in the sun, with my cool shades, and I CANNOT READ the dang menu with outdoor taking off my sunglasses and putting my reading glasses on. Dr. garner told me he could have my normal driving vision in the upper part of my sunglasses and my reading Rx in a small portion on the bottom and the transition would be effortless.Well today my glasses were ready! They took the plastic sunglass lenses out of the frames and gave them to me in my take home kit (in case I want to change them back some day) and they work fantastically! So now I am getting my gal pals together for an outdoor lunch (we are going to The Kitchen at 150 Sunset- beautiful venue)...let me know if you are coming! Don't complain because it is a little bit chilly out- they have outdoor heaters- I have to use my new specs!

Quick and easy visit, professional service and health of eyes explained in detail by Dr. Luna.

This place is horrible, listen to all the horror stories. They overcharge you for everything including a scammy $35 retina imaging fee and credit card fee. Their equipment is dirty and they don't clean between patients. They took 5 weeks to get me my glasses because they straight up lost them. And worst of all they gave me scratched glasses and made me pay $35 to replace them. And I wasted countless hours on the phone and money dealing with this awful business. Never go here!

Amazing staff from the receptionist to the doctors . They were very helpful took their time with all the questions and were extremely caring with my anxiety i had . Will for sure be coming back for future appointments. My 3 and 6 year old were very well taken care of as well .

No issues with their eye examination department, it is top notch. The issue is with the optical department, they will always try to make you spend more money on things you don't need. And this year their mark up on frames is ridiculous, about $200.00 for luxury brands. The Gucci frames I got in September 2023 have a markup of $200.00 now, and it is the same with the Tom Ford, Versace, Prada, etc. Ray Bans have a markup of about $50.00 to $60.00. About 3 years ago they gave you the retail price from the manufacturer. Will keep going for the exam only.

I purchased glasses from University Eye Center on Mesa in El Paso. The first pair they made was incorrect. I could not use the glasses. They asked to remake them for me and I told them I would let them remake them as long as I was assured that if they weren't correct that I could get my money back. Two different representative assured me I could get my money back. They remade them and the second pair was also not correct. When I tried to get a refund they would only refund 80% of what I paid for the glasses. After talking with two different managers, they still refused to refund me the full amount even though the prescription was incorrect. I would not recommend University Eye Center for anybody as they out and out lie to you.

Got Full exam and glasses at West Side, it was fast and thorough. Bit pricey, but also tons better than going to a mall optometrist. Everyone on staff was courteous and professional. Great tech with digital and old school machines available and a staff that can use both.

Employees were very courteous, friendly, informative, and professional. Doctor was very knowledgeable and was very informative explaining my eye examination results.

It's like going to buy a car. The name University conjures up images of a research institution, which is why I went there. It's a sales operation with skilled salespeople that might move you to buy what you didn't want to buy at uncompetitive prices. Customers beware.