Tim's Boots

We custom ordered boots from Tim's Boots and the production time was out by months. We were hesitant initially because we didn't want to be scammed. Fortunately after calling and speaking to them on the phone we felt comfortable enough to place our order. We have since received the order and it exceeded our expectations. They are trustworthy and responsive by phone. 100% would order from them again.

I own many pairs of cowboy boots and have inspected hundreds of pairs. The stitch on shaft of one of my Black Jack boots disappears into the leather in areas. The other boot is perfect. First person I spoke to at Tim's Boots after looking at a very big high resolution picture said yes there was a problem. Second person said there was no problem and it was just due to soft leather. Claimed there was nothing the factory could do to help. Not a happy customer. I placed this review both Under Lagarto who makes the boots in El Paso and Tim's Boots who is the mail order retailer in El Paso.

Tim's Boots does not hold up to thier own standards of 100% SATISFACTION GUARANTEE on all items. LONG STORY SHORT...GO SOMEWHERE ELSE!I ordered a pair of boots as a Christmas present, only to find the incorrect boot size was shipped. On the date in which this error was discovered, their website indicated that the correct size was stil in stock. An email inquiring about their return policy and a request for instructions was sent that same day. Because I had not recieved a response from my email inquiry, a call was put into the customer service phone number. I was told I would receive a call back with a return authorization number...never happend. I finally received a response to my email two weeks later. I was told the same boot I had purchased was on close out and offered and exchange for a different boot (supposedly more expensive), which took nearly a month to get a picture of, but only after several follow-ups emails; these boots, however did not work for me. The incorrect boots were shipped back but my refund was not processed until mid April. The amount refunded was not the same amount paid initially in December. After requesting some clarification from Tim's Boots, I was told they would be charging me their restocking fee, which it is disappointing to hear, especially considering that the mistake was theirs initially.

Absolutely terrible customer service. I would never recommend this place. Excuses upon excuses. Delay upon delay. Unprofessional!

I recently ordered my wedding boots through Tim's Boots. I was looking for a pair of boots that was hard to find in my size. Tim's Boots called me on the next business day after I placed my order to tell me they did not have my size in stock, but they could order them from the company. I needed the boots before my first dress fitting and had left about 2 months to get the boots in. I mentioned this and the person I talked to on the phone, Steve, agreed to talk to the company to get them in as soon as possible. The boots arrived about 3 weeks later (after being made) and arrived three days after shipping as they had expedited it. Now I have my boots with nearly a month to spare! I was very pleased with the customer service, and the boots are perfect as well!!