Three Palms Apartments

They look like very nice apartments and they are fairly new so you'd be the third maybe fourth renter in your unit but appearances lie. First off, manegement sucks. When Ray was managing we hardly had any problems but they recently changed managers, unfortunately. It took days for them to go over a work order and sometimes we would have to go back in more than once to remind them about our problem. We had cockroaches year round and SCORPIONS. I have a 1 year old and a 3 year old so I wanted to have pest control come out or do something for the scorpions but the manager said we couldn't and that we had to deal with it because that's how Texas is. Thankfully our lease was up and we got out of there but before moving out we made sure the place was spotless. My husband repainted all the walls and went over everything with the manager who told him he would only be getting charged for 1 bathtub cleaning and two screens that were broken but now they are charging us over $510 for other stuff that they are claiming was broken or they had to replace. Over all, the 873 square feet is not worth 850 dollars a month.

I stayed in the apartment for a year and my security deposit was $400 but I didn't receive the full amount back because they stated the kitchen had to be disinfected..My thoughts on this is that is what happens when one tenant moves out and another one moves in... So basically they took my money... So only apply if you want your hard earned money taken...

Resort style living is what they advertise. It is far from that and the rent is ridiculous. My rent went from 745 and the new rent is $1369 for whatever reason I'm unaware of. Please stay away from this if you have any dignity

The worse apartment complex ever!!! when moving out they will charge you heavy for things you even mentioned were damaged when moving in. make sure you to keep your paperwork! they purposely send your move out statement to themself pretending they do not have a forwarding address on file for you. once you do not get back to them they send that debt right away to collection. after spending almost two years there and always be on time for the rent, they could not even send me an email or make a phone call regarding the move out statement, which is really sad. then the manager there told me it is part of their protocol with absolutely no remorse nor apology even though it hurt my credit score. very first time my whole life to write a bad review on apartments, they really deserve this!

We have lived here for over two years and as long as you pay your rent and keep quiet you will have no issues. The second something goes wrong or you need assistance it's like pulling teeth with management. Some examples would include them charging for parking but not enforcing it in any way or form for months. Finally took a call to their headquarters for them to start sending out notices. For the last six months anytime anything goes wrong they blame it on previous management rather then work to solve the issue. We understand that they can't fix everything but they could at least make attempts to resolve things. Our most recent frustration is the fact that we decorate our apartment every year for the holidays and have since we have lived here. Previous management told us that it was allowed in our contract and we have had no issues. This year we had workers trim the trees and bushes and they ended up cutting through some of our lights. If we would have had a notice we would have took them down so that they could have cut the tree properly. After telling management we were told it was our fault because we put lights in the tree even though we've done it for years and even been told by management that they liked it. So now our expensive lights are ruined and instead of trying to reach a middle ground, management chooses to jump straight to the it's not our fault/responsibility. Like I said if you just pay your rent and keep your head down you'll be alright. The instant something goes wrong however expect to battle it out to get a inch with these people.