The Venue At Montecillo

I usually give bad reviews. But the venue does not deserve one. I've lived here 6 months and the staff have been great. Robbie has always been super professional and helpful. Anything nice in El Paso is automatically given bad reviews by cheap people. This includes restaurants. The venue is in walking distance to world class restaurants a cafe and soon an Alamo Draft House. Rent is sensibly priced and was essentially on par with anything on the east side that was respectable. The atmosphere is not studenty but rather a young professional to establish crowd.

This review is in regards to the overall Monticello management:Horrible experience of living here for the past 5 months, so bad that we had to resort to breaking the lease.When we first moved in to a 2 bedroom apartment, the master bedroom's AC wasn't working properly/at all. In the 105 degree El Paso weather, the room was 100 degrees even when we put the AC temperature to 76 degrees. The apartment took 1-2 months to have contractors coming 3-4 times and they barely were able to fix the issue. Contractors let us know that in the view there are 3 other apartments with the same exact issue - when the building was built, the HVAC system wasn't connected to the master bedroom. This resulted in exorbitant electricity fees and also rendered the bedroom unusable. My husband and I had to squeeze together in the guest bedroom, giving us a poor quality of life. When we complained multiple times and told the "manager" what the contractors told us, they immediately got defensive and angry, stating "they shouldn't have told you this!" That reaction alone speaks volume. The interesting thing is that I did some research, and San Joaquin also has/had the same issue, so they are well aware that this is happening and renting these faulty apartments out. The dog parks in this apartment complex always smell rancid. I have never seen them clean it. It is a biohazard, and I can smell it from a block away. This is unsafe and a hazard.Package thieves in all the buildings are rampant. We caught one on our ring camera. Multiple tenants are affected.Building main door outside the apartment is constantly broken and unaccessible. We cannot access it from outside and had to go around the building in order to get in. Hallway sometimes smell of trash. Every above issues added together, this apartment complex is simply a scam and cannot remotely be considered "luxury."The management lacks basic professionalism. When I brought up these issues via email, I didn't even receive a response. That's just simply laughable. The ridiculous thing is that they want to charge us the entire year's lease, because we broke the lease early for these above reasons. We are willing to pay a reasonable lease breaking fee, but the entire year's lease is simply unacceptable. Please do not rent here, you will regret it. These people are unethical and exploitative.

I have been a resident for four years and I have experienced walls with cracks, little craftsmanship to the painting or chaulking, appliances that fail twice a year, a leak in the wall that they say cannot be reached, constant trash in the parking lots from careless residents, and the inability to remove stray animals from the area that are fostered to by residents (prepare for many tuna cans, human food, and catnip on the sidewalks). It's difficult to walk my dog to the only turf area on the corner of the parking lot because of the 6+ felines (not an exaggeration) that roam the parking spaces and human food left out for them. The amenities are neat, I do enjoy the pool which is kept clean and for coffee I indulge in 2ten. We use to have a huge issue with the bar attendees taking all the parking spaces, but thankfully the office has posted a guard near the parking lot to ensure residents only park there now. Like the rest of El Paso, people park like blind mice so expect door dings and bumper marks. Look at the Santi down the road for a much better quality apartment, more pet friendly, cleaner area, and less noise all for the same price. Would not recommend.

The "pool monitor" for the apartment complex is very unprofessional. I live at the Venue and this past Summer I went to the pool with my roommate (during pool hours). My roommate and I were talking and sitting on the top step of the pool with our feets in the pool and the pool monitor aggressively approached us and asked us where our pool bracelets were. We respectfully told him we left it in our apartment. The pool monitor, very rudely told us we had to leave the pool now. All while in the background, there were about 12 people partying towards the jacuzzi side of the pool area drinking beer bottles and had their music turned up very loudly. The pool monitor was more concerned about us than the people partying.

I resided in Building 4 for the past 13 months and loved my apartment, the view, and the local community. This is a beautiful area and Montecillo has a wide range of luxury living. The Venue has the more reasonable prices amongst them, but still has decent amenities and touches of luxury but nothing too significant so still practical and nice. I had quiet and courteous immediate neighbors which was a plus. Although the shared visitor and overflow parking with the night clubs next door can get rowdy in the parking lot on the weekends, there are night clubs, restaurants, shops, right there and a full service movie theater across the street! The area has steep hills and is great for walking and exercise and I loved living here. I moved out of state but would have renewed my lease otherwise.

Liked the apartment most of the time. However if you live on the first floor, get ready for some serious noise from above! You can literally hear everything they do at all hours of the night! Secondly I'd have to say that I'm extremely pissed tonight for the plain and simple fact that I'm moving out on Tuesday and my dryer died last night! I called their "emergency maintenance" and was told there was nothing they could do. So I waited till the office opened called them, then got a call back saying I could use a dryer in an empty apt. Yay, that sounds awesome right!! Well why should I have to pay an entire month of rent to walk to another building to do my laundry because they don't want to fix a dryer on a Sunday? I literally leave Tuesday put in a notice over 3 months ago, was lost! Put in another one again with military orders and was told I have to pay the whole month! But yet, they still can't fix a dryer in my apt on sunday, even though they just made 1379 this month for me living there till the 7th!! Thanks to both of the managers at both the venue and Santi that at first said they don't have a boss to talk to and then after arguing gave me their bosses number! Btw I had to fix my dryer with packing tape! So if you want to live in a place that does not care that you are paying them $1400/month this is the place to go

My family and I are temporary residents at The Venue and absolutely love our 2bed/2bath apartment here. We stay for several weeks at a time throughout the year. We have a toddler and I was SO worried his occasional screaming & crying would disturbed our neighbors. My closest neighbor insists that she's never heard a peep from him. And I believe her! We have never been disturbed by neighbors either. It's a brand new build, with brand new everything! We have a great westward view of the sunset every night and the convenience of walking downstairs for dinner at Independent Burger or dessert at Gufo. All of my interactions with management have been outstanding. They are quick to respond to maintenance issues and have always given us notice if someone would be entering our unit while we're away. The workers also leave a service notice receipt on the counter so you know the work has been done. I get the feeling they truly care about the tenants here. Management has hosted several events on the property with delicious catered food and open bar. They had a fun Halloween party and a festive Holiday party for all residents this year. So cool!The fitness center is small, but top notch. They have a "club house" room by the leasing office which is always stocked with coffee and snacks for residents. Another thoughtful touch!There is quite a bit of construction going on around the property right now. But that is just the price you pay for living in the center of El Paso's new hot spot! We are really looking forward to the new businesses and restaurants that will be opening in Montecillo soon.

Interesting place now that I have "sunk" my life savings into an apartment here. The worst thing is the floor --shows well but is actually linoleum and after one person walks on it, needs to be cleaned. Also, the wind! Oy vey! Fixtures are cheap but pretty (i.e. granite countertops are only granite in the kitchen--they are granite pattern laminate in bathrooms). I could give many examples but am too lazy.Verrry overpriced!The good thing is being able to walk to eating/drinking establishments, coffee houses, etc. And the overall location is great--close to downtown, university, etc.If this place was priced competitively, especially during the massive construction going on around it, it would be great. Unfortunately, has a lot of move-in, move-outs as people discover the lack of value for the money once they live here. Too bad. It is a great idea.If I had it to do over, I would probably go to the Pointe.

Overall, I have enjoyed my stay at the Venue at Monticello. The pros: newer apartments, great layouts, spacious closets and bathrooms. The pool and workout area are nice. Great customer service by leasing staff and maintenance team. Never had to wait long to get anything fixed and when it was they fixed it right. Awesome! Close to new Tap House Movie Theater and various other restaurants (as well as those restaurants/businessed embedded in the apartments), so if you like that then it's a huge plus. The area is gated and feels safe. Overall, a great feel.The cons: traffic (if you leave at normal 9-5 business hours). Not too bad if you leave a little earlier. The Malaoto club across the street in the Venue complex creates a lot of comers and goers and the general "club neighborhood vibe" Thursday thru Saturday. I am in my 30s now, so I would appreciate a bit more homey/family-oriented neighborhood as opposed to the college feel. Not very pet friendly. Again, not on the part of staff, but there are no green areas for your pups to relieve themselves. There is one small dog park down the street at their sister apartment, but they pavement is too hot to get there during the day which leaves me taking my little pup to the small rocky areas in the court yard (and the ceramic tile is too hot, so we try to walk in the shade so she doesn't burn her paw paws) and the rocky dividers between the parking lot stalls. It would be a breath of fresh air to have more grassy areas, but there simply isn't any here, yet there are doggy bags at each station;however the potty stations are just small patches of rocks and hardly a welcoming place to go potty. They request you to wear a plastic bracelet when you go to the pool ( like it's an exclusive club) and if you lose the bracelet which I am sure is quite easy if you actually wear it, you have to pay $25 dollars to replace it. Kind of annoying when you already pay the highest rent in the area and the pool area is gated too. Why the bracelets?! Small living spaces. Most of the apartments in the Sunland area are bigger and slightly less expensive. Quality is comparable as the fixtures in the apartnents look nice, but really aren't made of quality materials-- thus, you are really paying for looks and to be in the trendy area.Overall, great place if you don't have a dog, are in your twenties, and have a bit more to spend on rent. However, if you are more family-oriented and want a bigger space/dog friendly apartment then I would look elsewhere. I don't regret renting here. I highly enjoyed the pool area, the gas grills, the nice apartment layout and it was good to rent for a short amount of time. However, with having a dog and wanting a bigger place I have moved square footage and dog friendly areas up to the top of my list for what I am looking for in my next place.Great staff though. If good customer service is at the top of your list, this place has it.

The Venue is a great place to rent and the staff has been very nice and helpful. For the most part, it is well maintained and the rumors of "no parking available on the weekends" (because of the surrounding businesses) never has been a problem for me.I'm on the fourth floor and off to the back side so, noise has never been an issue for me(so, I can't really comment about the rest of the complex). The only thing I can say I did not enjoy was the barking dogs reverberating in the courtyard when I first moved here. However, that problem went away quickly.