The Quest on Edgemere

If you are considering these apartments please consider what kind of people live here. I come here very often almost every other day to visit my boyfriend. Once I parked and when I came back out I found an obscene note saying to never park in that spot with a deep, 8 foot scratch from the hood of my car to the right side door. The damages ran me $1,400. This was at building 4 in space D24. They own a white Ford Focus with NM plates, so definitely avoid them at all costs. I brought this to management and they were not helpful whatsoever. When I requested video of the lot to the manager, Rocio, said she did not know how to access it. When I filed the police report, a detective came and requested the same. Rocio told him she did not see anything on video and was quite dismissive to the detective. In all honesty I don't think she even knew how or tried to access the cameras. It seems to me that they don't want to get the resident in issues. So if you like to get your car keyed for parking this is the place for you.On another note the hallways are so dirty and the entrances are filled with pigeon poop. Recently, a wild animal killed a pigeon and left it in the middle of the hallway with blood and feathers everywhere. My boyfriend complained multiple times to the office and it took them nearly a MONTH to clean it. It was very nasty. There is still pigeon poop everywhere even until now. There are lots of nice apartment options nearby with good management, nice neighbors, and clean hallways. So consider this before you sign a lease with this complex.

Worst MGT team ever!!! They lied to my face about my unpaid rent balance due to Covid-19. I was told that I could make payments once I'm back on my feet by ROCIA & Arnold. Not only was I forced out of my apartment due to COVID-19, they also reported it to my credit report after I was told they will never do that to me. I lived there for over 3 years with perfect paid attendance until COVID-19 happened and I lost my job. I don't expect to stay no where for free and wasn't asking to stay for free. All I asked was that they do not report anything to my credit because I will pay the balance. It's sad, Bc I waived 6 events for them @ $475 per event, which valued at $2850. I took a parking space for $25-$50 a month. Also, recommended over 4 people to move there which they all did. Also played at their sister company for FREE to help out because I was told coming into these apartments We weren't a community, we are a family. Right!!!

Manager just doesn't follow through on promises he makes tenants. You pay for parking spaces and you can't have them towed when they park in your spaces several times they have to call to tow and they never do. Moved in during COVID when Rocio was manager now Carlos is there and only likes to party with the people there constantly. Building has gone down the drain for the amount we paid. Dog park is a joke no one picks up after their dogs and no bags available for weeks at a time. Not save even if gated out son's bike was stolen out of our truck in less than an hour and when asked to see cameras they don't work . Pool and Jacquzzi is constantly closed and grills are loaded with gunk cause they never clean them. Noise complaints you have to call cops directly because Mgr said they can't do anything. When calling Managers Manager off Montana to explain concerns and provide pictures he was focused on so you are moving out dont forget to give us your notice no empathy at all. Needless to say same time we moved out 4 of our same neighbors did as well so that should tell you how run down this place is getting and has gotten. We even had a neighbor that was busted by cops and sled that was on El Paso most wanted 2 doors down so talk about background checks being tweaked so that anyone can rent here yup sure are.

This shit sucks. I have been a loyal resident here and I have had nothing but patience for the employees and their b.s. the A.C in these apartments are horriblethe apartments themselves are wanky due tocertain lights not working whether you changed thelightbulbs or not, water never stays completely hot, andrandom items around the apartment ALWAYS fall off. I'm tired of giving them chances, they never change. Management never answers their phone which is such an inconvenience. Thanks for not caring about your resident's needs. I have put in multiple work orders and none of the problems have been fixed in my apartment!!! The pet parks are incredibly unsanitary because no one picks up after their dogs and it's highly unkept. I'm sick of breathing in hot dog piss. They really have the audacity to charge this much for such shitty service. I will not be renewing my lease here. It's not worth it.

This apartment complex has been a great experience. The apartment itself is fabulous well kept up-to-date with the needs of a fast-paced lifestyle And I simply enjoyed it. Maintenance has been superb, thanks to all the maintenance workers. And the management team and is second to none; They bend over backwards to accommodate the tenants and they always make you feel like you're special; they are always friendly, helpful, and also make you feel that you're part of the community family. This place is super quiet and peaceful. I highly recommend this place.Jesus

This place is great! The staff are friendly, attentive, and courteous. The complex itself is gated and clean. The neighbors are very festive (especially at Christmas). Everyone is decent at being quiet at nights and on the weekends. Lots of military personnel.

Do not sign a lease here! I got this apartment because they told me they would have a dog park. That never happened!! Management is rude. Neighbors are inconsiderate. Parking is terrible. I will never recommend this place to anyone!!!

don't lease here.. you have to park outside of the community, which is across the street or wherever you find parking. definitely a way to show your residents respect and love back.