The Fixx Salon

It was easy too get an appointment. The person was very helpful answering my questions about the services available. The stylist made me feel confident of the service I would receive. The atmosphere was modern and attractive. I definitely will return.

Cut by Sammie! So in love with my haircut!!! On top of the beautiful cut I got some travel size Enjoy shampoo/conditioner/treatment spray for an insane deal. I had a vision and what I got was way better love love love

Leaving two stars because they were nice. I went in to get my bangs trimmed. I loved the shape they were before I went in, and I told them I just wanted to take a half inch off or just line them up with my eyebrows. I even showed them a picture of what I wanted. They look nothing like when I showed them! They're so blunt and crooked now and I want to cry every time I look in the mirror. The shape is so off and they're uneven. I have a trip this weekend and I'm debating cancelling it and not leaving my house all weekend because I'm too embarrassed to be seen like this.

It's called the fixx salon because you're going to have to get it FIXXED AFTERWARDS. Came in for a trim, left with damaged hair. To be fair, I was told when booking the appointment that the person cutting my hair would be a student/less experienced person under the supervision of an experienced stylist at a 20% discount. However, there was no supervision for the entirety of the cut save the last 5 minutes. Walking in was there seemed to be no option to get a dry cut. A trim is around $50 (even with the discount). After the wash and being seated the woman doing my hair started brushing it with a paddle brush (instead of a wide tooth comb) from the top to the bottom, effectively tangling my hair and damaging it by pulling it through. For anyone who doesn't know, you're supposed to brush with a wide tooth comb from the bottom to the top to prevent damaging it, when it's wet. Every salon I've been to has done this except this one. After she trimmed my hair and it was time to dry it, she put the hair dryer on heat which would normally be fine if she was using a roller brush to do a proper blowout. Nope just the same paddle brush and with no clear plan on how to dry my hair. No sectioning or clipping hair aside to dry it. Just haphazard brushing across the top of my head with her hand occasionally ruffling it. I might as well have been drying my own hair. It ended up getting tangled in the process so she had to brush it again (top to bottom) breaking my hair again.Then she turned me around so I couldn't see what was happening and about halfway through what I thought was her applying some smoothing product I realized she was straightening my hair. Not even a once or twice times through to straighten but 5-6 times on the same strand. This would have been fine if she had asked for my permission first. My hair was fried. No product was applied after this. At the very end of it all she trimmed my hair again to take the weight off the ends and that's when her coworker (I'm assuming more experienced stylist) started condescendingly asking her questions about the cut instead of guiding her through it. "Why are you doing that." "Why aren't you giving her layers." Not once did the experienced stylist address me about what I wanted. No wonder the girl cutting my hair didn't know what she was doing. Who would want to ask someone snarky for help. When I was paying to leave I had to remind them of the discount because it was never communicated from whoever booked my appointment to who cut my hair that I would be getting one. That might've been why there was no supervision. To conclude, I don't blame the girl cutting my hair. She seemed like the sweetest one in that establishment. But it's obvious that the work environment here is unpleasant (dare I say toxic?) which lead to the clear lack of communication and camaraderie you would normally see at any other salon. This sort of energy would never fly in a bigger city, and looking back I can see why there was only 1 other customer while I was there. My hair is damaged now. If this situation ever happens to you, I recommend going home and rinsing your hair with cold water and applying a hair mask to rejuvenate what you can until you can grow it out again. From now on I'll be cutting my own hair while I'm visiting Las Cruces.

In June of 2024, after a lot of research and reassurance by stylist Kara, I entrusted The Fixx Hair Salon, and Kara, to create the hair style that I had been waiting over two years for. My mom worked hard to save the money to give this to me as a birthday present, and I was so excited. I showed Kara very detailed photos of what I was looking for, a natural blonde bailage with smudged root (not stripes), and I also expressed my fear of letting anybody touch my hair, and why. She assured me that she was a Level-5 stylist and that she'd take great care of me. I arrived at 8:00 a.m. Kara knew I had to work a late afternoon shift that day and assured me I'd be well taken care of and out the door in plenty of time. Before this, I'd taken about two years to finish growing out the old color, and getting it back to health after losing some of it to chemo about a year ago. My hair was finally thick, healthy and a NATURAL canvass. All I wanted was a natural blonde bailage, with smudged root, and not the bleached, fried, yellow/white striped, thin mess it became. Kara COMPLETELY ruined my hair! And I'm not exaggerating. When she initially rinsed my hair out after her first attempt, she looked at it and said, "Oh no, I don't like this, it does not look good". There were very harsh lines and white and "yellow" highlights that looked like stripes, and were far from the "natural blonde" color I had requested. Nothing was blended at all, and my hair was already damaged at this point. . In an attempt to fix it, she then put even more blonde in it, a blonde way too bleachy and harsh for my hair, and proceeded to leave it in my hair for over 40 minutes while she was working on other clients! At this point, I started sobbing. Lauren, the owner, walked right by me, looked at me and did absolutely nothing. She didn't even ask what was going on, or show any compassion in the fact that I was clearly upset over that damage that Kara caused, and was continuing to make even worse. As an owner/manager, she did nothing to find out what was going on, or see that she needed to get that stuff out of my hair since Kara had wandered off to work on other clients. Kara also did nothing except let me sit there sobbing while working on two other clients. She didn't even check it herself, she had one of her "non Level 5" assistants poke at it. People were staring at me. I was completely humiliated. The entire 7+ hours I was there, Kara probably did maybe only 20 minutes of the actual job. She truly did not care what she had done to me, and passed me on to someone else so that she could process her other clients who could have waited. My hair was now completely fried. The ends were breaking off in my hands. Kara cut so much out, it was uneven and you could see my neck through my hair! My hair was naturally curly, and Kara cut all the curl out from under my hair, and layered it in a way that I may as well be bald. Furthermore, my hair was almost down to my waist and I only wanted an inch off the length. But because my ends were SO damaged at this time and crisping off, Kara tried to fix it by proceeding to cut several more inches off. As I was leaving the studio (7 hours later), still sobbing, Kara said, "I'll call you tomorrow and we'll get this fixed". Since then, three months later, not one time has anybody reached out, or even apologize to me. Nobody acknowledged how incredibly upset and traumatized I was. I sent a letter to the owner, asking her how she could let this happen, asking if she could get in touch with me, and no response. They probably felt that if they ignored me, I'd just fade away and nobody would speak of this beyond nightmare experience. I even called a few times to follow up and one time she was on vacation, and the next time the person said she was there, but then when they knew what the call was about, they got back on the phone and suddenly she wasn't there that day. After being assured that I'd be taken care of on time, I ended up not leaving the studio so late that I had to call my work and miss my shift. I could not have made it to work on time, let alone show up looking like the way I did. My hair had been destroyed, and my eyes were swollen shut from crying so hard. I had to go to another salon to have them at least "try" to fix this damage, which cost me $350.00, plus extra in products to try to help fix the fried damage. I had to wear my hair up in a claw clip for almost three months before I could wear it down, but to this day, the fried ends are still breaking off, but thankfully, it's slowed down. I do not recommend this studio to anyone, they truly don't care about their customers as you can see from some of the other reviews. I wish I would have see the reviews before I went.

Got a recommendation from a friend that this place gives solid haircuts. That was not the case. I have curly hair and wanted a trim. I got it cut into a mullet after explicitly saying i did not want a mullet. After this figured I was misunderstood or just bad day for a haircut. Went back for a second time with multiple pictures of what i wanted done to my hair. After explaining it again he butchered my hair again and it looked nothing like what I requested. If you're thinking about going here save your money and go to sports clips for the same quality.

I have gone to this salon for 2 years. Ram was fantastic at the beginning, but then started adding in hidden charges and making excuses for sub-standard service. I He became quite arrogant and unprofessional ....when I questioned my color and highlights(color was not what I requested). Bottom line, if you are not happy with his service, he will ask you to finder another colorist.After reading Ram's reply.....I can also add that he is a liar. He never offered to fix any of his mistakes and his clients are left to pay the price....literally. I asked him numerous times to add highlights to my temple area, as I wear my hair back daily. He never took the time to listen to his client. I even showed him pictures of what I would like.....instead he did what he wanted. The whole time talking about all his trips to California and Vegas for "hair classes". The class he needs to enroll in is customer service. And as for Ram's allegation that I "berated" his employees....simply not true. His front desk girl insisted that I did not get highlights at the last appt, when I told her she was incorrect, she became defensive and rude and told me that if I wanted a few highlights added(which were suppose to be included in last appt) I would have to pay an additional $75....on top of the $270 I had just paid!You say my small dogs are an hazard? Really? That's funny.And for the record.....he has a cute dog that is in salon daily.....but sure does bark a lot and runs around under feet....that is a hazard.The photo I am providing shows NO highlights on my sides....simply 1 dark color.AND I paid for crown and sides, ram. SHAME on YOU!! I paid $277 for what??

The guy didn't do anything to my hair, he put bleach on an inch of my roots and then toner didn't change it I asked for color I wanted a change and then I called to complain and they did nothing to fix it then I put a horrible comment on facebook and they erased my comment and on top of that I was charged 288 for nothing I could of put toner my self at home ! Don't goooo and the guy kept telling me I'm putting copper in it hell no he didn't my hair looks the same as I went it!

I started going to The Fixx Salon in 2019 when I had a coloring done wrong at a previous Salon my hair was supposed to be highlighted but I walked out with chunks of red, brown, orange and yellow hair on top of it being fried, breaking and spongy, the color was so horrible I cried. I immediately called The Fixx Salon because I heard they were really good at what they do as far as cut, color and fixing other hairstylists mess ups. I talked to the owner Ramiro and he was able to get me in w one of his stylists right away and from the moment I walked into The Fixx Salon they took care of me and made me feel comfortable. It did take time to get my hair healthy again but I owe it to them for taking care of me and educating me from the minor I walked into the salon. I will not go anywhere else or take my 3 kids anywhere else again.

Whitney was great I love my new haircut first person who really listened to what I was looking for in a cut! Definitely recommend her!