The Body Shop

my car was involved in a rear end collision. I was referred to the body shop by the insurance company....and I can definitely say they deserve more than 5 stars!!!! excellent customer service, (Ray), timely repair, excellent work, and when I picked up my vehicle it was cleaner than I've ever seen it. I recommend them 110%.

The Body Shop is a "preferred" according to Allstate which is why I chose this shop. I would be careful choosing them as timeline for repairs and communication with customers is poor. In addition, they placed a bumper on my car that was charged to my insurance as a "new" part from an after-market dealer the shop uses. When my car was "ready" they then found a crack in the bumper. They said they would have to take the bumper down, repair it, then put the piece back on the vehicle. I immediately questioned him about putting a damaged and repaired part on my car when my insurance paid for a new part. He stated that sometimes the parts come defective and must be repaired. I then stated to him that if the part was defective it should have been returned by the body shop for a new undamaged part. I mentioned that I was calling my insurance to report that they were trying to put a damaged part on my car when the insurance paid for a new part. I questioned the shop and asked if placing damaged and repaired parts on vehicles when insurance pays for new parts is something they do frequently. He then said they would go ahead and order a new bumper. I felt this was poor customer service and poor integrity on their part considering they were on the "preferred" list from my insurance carrier. I looked at reviews online to find that another customer had a similar complaint with this body shop. If you choose this shop be careful about what parts and what "new" damage and charges are added to the vehicle as my repair ended up being four times the repair estimate my insurance company gave when they initially saw my vehicle. When I picked up my vehicle there was already a scratch on my "new and freshly painted" bumper. I had seriously had enough and didn't want the headache of dealing with a scratch on a vehicle that should have a new part and paint They were quick to charge the ENTIRE deductible and I was QUICK to grab my keys and get out of there.

The body Shop on LEE Blvd. is not a place i recommend for car repairs. I took my BMW after a crash. At the time of inspection to take my car home I found out they had not put new parts, The paint was not done correctly, and The door that was supposedly changed for a new one.. was not closing right. The door had to be slam hard to close it or it would bounce back open. When I brought this problems to their attention they kept my car for one more day to fix the problems. The paint was touched up and seemed to be OK, but the door was never fix correctly. As i was inspecting the car for the 3rd time another gentleman was picking up his big wheels truck and had complains about it. The body shop had re use one part by unbending it, their answer was we were trying to see if that was good but we can go ahead and change the part since we have it in stock as the body shop rep guy answered to the client. I am sure there's more complains about this shop, but not sure if they are reported.