Sunland Park FIAT

To spare everyone a long story(1months plus several weeks long). The entire department has an us against them attitude. They(to include the service manager) blame the customer instead of admitting to their own errors. I turned my vehicle in because it was showing a high coolant, check brake light warnings lights on dashboard. Instead of checking the vehicle's engine to see if it was overheating they just replaced the cluster and module controller so it would stop flashing the warning lights, a week later the dashboard was flashing the same warning lights. In the end, the engine needed replacing according to them. When I requested a refund for an unnecessary repair they began to say all kinds of things that were not documented in the paperwork I received when I paid $1,841 for the repair. Needless to say, I never received a refund. I simply paid for my car to be towed back home after they quoted me $16,572.86 to replace the engine for a Fiat 500. I just didn't trust their competence any longer. They returned my car is worse condition, now it doesn't run. Stay clear of this place.

Once again, they didn't disappoint with their terrible customer service in the service department. Car towed Wednesday with an appointment of 2pm. Was told my car would be looked at Thursday, then was told it was on the list for first thing Friday and now the service advisor isn't answering texts and/or calls. Call to talk to the service manager and he tells me "they aren't a doctors office and don't work that way". All I want is simply some customer service and communication. All I got was rudeness and excuses! Why is the the only authorized Fiat service in El Paso?

Worst place ever to take your car!!!!Steer clear of this place if you can!!!!The employees don't care about your vehicle and when it comes to customer service, they've dropped the ball!!!!We took our vehicle there for transmission problems (3rd time in 1 1/2 yrs.) & they would NOT help us. They would 'pass the buck' like they say!!!HORRIBLE place! I don't even know how they're in business still!!!!