Sun Valley Hardware

On Friday, April 5, this year I bought a water heater from True Value; two of their employees came out after work to install it, for cash.The installation went fine; no problems then or now.The problem is removing the old heater. The employees left it outside by my back porch and said they would be out the next day, Saturday, by noon to take it away.Didn't happen.On Monday, April 29, I went to their store to ask what the problem was and when the old heater would be picked up. This touched off a comedy routine between two of their employees about who fixed problems and who was a problem. I wasn't laughing. After the comedy routine was done, I was promised that it would be picked up Friday for sure. That would have been May3.Didn't happen then, either.On June 10, I sent a snail mail letter to the store (their email wasn't working) explaining the situation and asking when the old water heater would be picked up.No response. As I write this, late July, the damned thing is still sitting right where their guys left it.This is not my idea of customer service. And I don't appreciate being the butt of somebody's jokes.I wonder if these guys realize that anything they sell can be found someplace else in town.And from now on, anything I might need will be bought someplace else.

Stopped at both Ace and Tractor Supply for new wiring for our batteries on our rv. NO customer service at Ace. Friendly service rep at Tractor Supply but didn't have required parts. Onto our last hope, Sun Valley and did they rock it. Everything we needed and the best customer service ever. Thanks for everything!

I took a Sthil chainsaw in for repair, talked to the tech on four separatetimes and was told he had found the problem and the parts were ordered and would be repaired . After 7 weeks I picked up the saw and it was not repaired. What a joke for Sthil authorized dealer.