Streamline Auto Collision

Got in a fender bender. Went through insurance. Showed streamline the damage and also asked for a quote for some other things that I would pay out of pocket. The minor damage done to the front end was fixed. However the communication piece was not there. I did not receive my quote for the other work. The right front fender was not fixed by insurance. And Streamline failed to call and communicate that. So I show up to pick up my vehicle, expecting it to be repaired in those spots, and just the front number area was fixed. From what it looks like too, they did not even replace my license plate holder on the front. I think it's like a $20 part? Or less probably. They also want to "show me something". They were filling up my tires and my front tire was now leaking. Not something it was doing prior to me bringing it to Streamline. They tried to explain to me that wherever I got the tires must have installed the wrong valve stem or something g like that. I have zero issues with the other four tires. 1-star because I had to find all this out during pickup. Instead of being communicated with during the process. Never gave me my quote, and more than likely screwed up one of my tires. Here's the thing, if insurance wasn't going to cover the fender from the accident, that would have been good to know prior to me picking it up. And suggesting I call the insurance, then streamline, and get it figured out and bring it back after I've been driving a rental around for a week and some change? Nobody has time to keep taking g time off work, getting a rental, and going through all that. Customers expect to bring in the problem, get it fixed and take their vehicle home, with everything done. Not "hey bring it back we'll go through all this again, oh and by the way your tire is screwed up, oh and we didn't communicate any of these things with you throughout the process."They did replace the bumper. I mean anyone can replace a bumper. It's everything else that came with it. I think they can do better.I'm now sitting at Martin tire getting my mysterious tire leak fixed, that was never a problem before bringing it to streamline. The amount of air that was leaking when they showed me...I would have a flat tire by now, which leads me to believe it happened upon pick up. But this is just my perception. Because if it was leaking that much when I dropped the truck off, again, it's something they should have communicated, and not upon pick up.

3 of the best things I can say about Streamline Collision (located on Rojas) is that 1-The communication is amazing. The two ladies up front (Monica, etc...) sent me texts and kept me in step every step of the way. 2-They are kid friendly. When it was time to return to pick up my truck, my 2 daughters were excited about going to see the staff and their fur babies. In fact my daughters rushed me out the door like they were going to the park; that's how great the staff is. And 3-After being rear-ended and becoming super frustrated, they made it super easy for me to repair my truck & get it back in less than 4 days. The mechanics made my truck look like new and every time I was there I never had to wait long. I love people that save me time.

They did a great job at a very good price. They really seemed to appreciate our business. They repaired paint damage on my car. It looks like it never happened.