Starrett's Heating & Air Conditioning

We have paid these folks thousands of $$ to fix our units and while the work lasts for a little while, it's not long and they have to keep coming out (and we have to keep paying). I recently scheduled another service as one of our units quit working yet again and they cancelled the service and told us to go elsewhere because I mentioned that I wasn't sure they were providing the best tech services and that our units weren't staying fixed for long. So rather than coming and trying to remedy and provide good customer service and fixing the unit that they had just recently worked on a few weeks prior, they pushed us off (without providing the warranty paperwork for our parts, I might add). When I called to try to keep the appointment, the receptionist argued with me and cut me off almost every time I started speaking and essentially told me I needed to guarantee that the part that wasn't working was the one they previously fixed and was what they needed to come look at...well, given that I don't service HVAC's, I obviously cannot do that which I said, thus why I'm requesting them to come and look so they can tell me what is going on. They did not provide good customer service in the least. I will note that their techs are very kind when they come out, so that is a plus but the office individuals are sorely lacking. I'm not sad to leave them after this experience, but I am now most likely going to be out another $800 because they refuse to come remedy the service.

I've used Starrets on several occasions and have never been disappointed. They serviced my AC at my previous residence a few years ago and never had any issues since. I recently purchased another residence and called them yesterday to service of our refrigerated AC units. They came out this morning and not only repaired the one I called about, but checked the second one as well. They have always come out asap, arrived on time, very efficient and professional. Will continue to use them whenever needed.