Southwest Animal Care Complex

I can't put into words how wonderful this place is. I have a fairly high energy 1 year old chihuahua mix and it takes a lot to wear him out. Along came doggy day care. He spends @ 8-10 hours and when we get home he eats and goes straight to sleep. The caretakers are great and they really know your furbaby. My Coco is a velcro dog but he drags me to daycare. He doesn't like Petsmart but he loves daycare.I work from home and it's hard to give him enough attention while I'm working. I'm so grateful for this center I also made them my vet. The hours are perfect as well as the price

I took my two dogs there when we went on vacation 6/1/19. They were there for 8 days. I brought their own food and had 30 mins outside play every other day for both. I asked for a bath for both of them on day of pickup. Pick up time closed at 5 pm. I was not given any information regarding bath times. I showed up at 2 pm and neither dogs had been done yet. I was able to take my little dog home a little wet, because I didn't want to wait any longer. I had to come back at closing to pick up my big dog. So multiple unnecessary trips.BOTH DOGS WERE SICK when I picked them up. Lots of white and purulent mucous from both dogs' nostrils. Lots of coughing and sneezing from both dogs. My little dog had SEVERE weight loss. Her ribs were visible and she was very weak. She also had severe vomiting and diarrhea 2 days after I picked them up. I immediately took her to the vet. Thankfully parvo was ruled out. The diarrhea lasted 1 week, our vet determined it was giardia. She did not have that when we dropped her off. I dropped off a healthy, chunky puppy and got a sick dog back.The receptionist was very sweet and kind, very helpful. Due to this experience, I will never take my dogs back there. I feel that if I had left them there any longer, they would have gotten worse. I really wish someone would have called me to inform me of their condition, especially my puppy. I incurred several hundred dollars in vet visits, medications and stool sample tests due to boarding my puppy at this place. Please take your dogs elsewhere; a Vet Clinic/Hospital that has boarding/kenneling.

We use Southwest animal for grooming and boarding. Our pup always come home smelling and looking tidy. I fully admit that I'm a paranoid pup mom and my dog doesn't do general playtime, but does one on one time. We are pleased with the care and service she gets. Helpful hint, book early for holidays and holiday weekends.

+ I've had only good experiences with SWACC, both for veterinary care and boarding. All of the vets are competent and caring and demonstrate a lot of empathy for us as pet owners. The staff is lovely and professional. I just wish their seating area was better. The benches are really too small for 2 people. I think individual chairs would be better.

The team members here tried to charge for the cremation of my cat upon pick up when I clearly paid prior. They would never take a deceased animal without payment so I don't why I was being argued with for 20 minutes.

I was a loyal customer before this business was sold. Now, the new owners have jacked up the prices as to make it completely unaffordable. None of the old staff is there, except the previous owner who works part time there. I brought my Boxer puppy in for shots and got a quote from them to neuter him and bob his tail. $1400. My local vet up North in Anthony, did it for $379. I will no longer bring my pets here and I am not the only one that has quit being a customer. The new owners are driving this business into the ground!

Do NOT take your pet to this place. The staff is encompatent or at least one on them is.After surgery, a staff member told me a cone would not be necessary as they don't have alot of problems with female dogs scratching/chewing after surgery. I thought this was odd but, there the experts.Two days later we were back because she had opened her surgery. After repairing the damage, I was presented with a very expensive bill which I questioned as I was following there recommendations. They kept the bill and charged me for the antibiotic and informed me that they didn't think it a good idea to bring my pet there anymore. And they were quite abrupt and rude about it.NOT A GOOD PLACE!!Despite what there little phone recording says-they don't care about pets or pet owners. Only about the money.

I left my dogs there for 6 days. My Boston Yerrier had had diarrhea for I don't know how long. Untreated. They tried to tell me it was just " yesterday evening and today. "He has had it for days after he came home. Developed colitis and my Heeler has now started. They are both on medication. Having kennel care and daily outside time I find it impossible that this went untreated. There is a vet on site. All this medical care on top of their exorbitant fees. Don't risk it. Photo is my precious dogs butt on pick up.

We've used this facility several times without a problemThis time though...I will never trust them with my dog again.She lost 1/5 of her body weight in 3 weeks of boarding. 46 pounds going in, 38 pounds when I picked her up.They claim that nobody noticed her hip bones and spine sticking out through her skin. Guess they don't pay attention to your animals health while in their care.Attached photos, see for yourself. How do they not notice severe weight loss?

BEST doggie daycare in Santa Teresa! Our furry baby loves to play with his friends. He wakes up @ 3:00a on the days he knows he's going & gets us up because he's so excited. Now that's how we know he's @ a very good daycare!Staff are all so friendly and efficient. They really do treat your pet just like their own and are very attentive to all the pets.Our dog love the chicken breasts and all the attention he gets. Told staff that he loves to sing "Happy Birthday" song so he have all the dogs singing. They even have a vet on-site so it's a good feeling leaving, knowing your furry baby is in good hands.So if you're reading these reviews and are hesitant as whether to bring your furry baby here, rest assured that this is the best place. Your dog will love it and be so exhausted @ night then ready to go back the very next day!Aloha from Hawaii