SoBellas Home Services El Paso

Julian R. was the technician that helped with our AC issue. We live in another state, so we were not at the home the Julian was servicing. he communicated with us throughout the process and sent photos as well. He solved the problem quickly and efficientl. I would definitely always trust SoBellas and Julian R. with all of our home systems.

Here's OUR experience with this company. First of all they've been out here many times over the years. I'm not sure why we went with them when we bought this house, but we should have reevaluated that decision long ago. Af far as THIS rodeo that inspired this review: the blower wasn't blowing hot air. AC was working fine, but the blower wasn't moving the air when the heater was on. So we made an appointment. They canceled/rescheduled. Okay. Stuff happens. Then the second appointment they gave a three hour appointment window and arrived right at the end of the window and I could tell the gentleman really just wanted to go home. He kept saying our unit was not in their records and demanding to know who worked on it last. (It was them!!!). He said they needed another person to help with the troubleshooting and the company didn't bother getting someone to come out to see the job through. We had to reschedule. Again. So they gave another three hour window the next week and then called 40 minutes before the window to announce they would be there "in twenty minutes." When no one was home. Because we were observing THEIR window THEY stated and running our daily errands BEFORE they got there. Well, we got home before the originally stated window and they were waiting in the driveway. They did their stuff and then approached me with a giant list of what's suddenly wrong with the unit. Noting, by the way, that our unit IS in their records, afterall, and it's just because of some blah blah blah they couldn't find it. How is that supposed to impress me? They tried to make it sound like my household did something wrong when they just don't keep their own records straight. By the end of this visit there was so much more wrong with the unit than what I called for and they couldn't explain what on Earth would have happened to cause these failures they claimed were there. Why would so many parts go bad at once?? Did they do a bad original installation?? Are they just inflating the problems? The ONLY thing wrong that we called about was that it wasn't blowing air when the heater was on. Now suddenly there is a list over a thousand dollars long just in parts. And they said we needed to order before 1pm "if we wanted the work done before the holidays." This whole experience has soured my opinion of this company. Their standard practice is to cheap out sending insufficient technicians to troubleshoot, place the time-burden for this practice on the customer, and then overcharge for literally everything. Now they want their payment for showing up and troubleshooting but they have failed to send the email they promised showing all their findings and the parts they say they need. They just want money and I think they're too used to compliant homeowners who don't know there is better out there. Especially for these prices. Poor showing, I must say. Very disappointing.

AC out in midsummer heat while other companies were unavailable ~ SoBellas responded with a technician that same morning. Problem resolved & would use them again!

Polite but definitely expensive and I was told they did not have part and they would have to order it. Part was in phoenix! A whole week without AC, telling me it would arrive Tuesday, then Wednesday, then Thursday. Oh then I was the last customer on a Friday at 5pm. After house being 98deg for over a week. I will definitely be going with another company. Almost 700$ to replace a warranty item that was 200$. Yea no thanks.

easy and good price. yelp who cares about more characters let me post the review im busy

Update. Read the response to my review from Sobellas. Not only is it rude and unprofessional but they did not read my review correctly. I stated 2 years ago, not a year ago. So them stating it could have been replaced by them is nothing but spin. I hope people think twice before using this company.

It appeared that our washing machine was leaking several days after we washed a load of clothes. I contacted Sobellas and Joe A came out several times and couldn't find the leak. So he sent Julian R out as a second set of eyes. Julian quickly ascertained that the leak was coming from behind the wall where the water softener was located. It turns out that rats had chewed through the drain lines, resulting in the leak. Julian put new drain lines in place and suggested that we keep an eye on it. Great investigative work by the Sobellas team!Tom S.

This is the 2nd time I have used this company to repair my HVAC. I called them a few months ago to come out and diagnose my AC unit, which was blowing air, but no AC. I needed my "relay" replaced. Their technician (Carlos) told me that my unit was old, and he wasn't sure he could find the part. He dragged out the process of finding a part through his supply line, then finally found it locally. I was told several times that my unit was so old (1975) and that I needed a new one and I should really consider it. I declined and had them install the relay. I called them a 2nd time last week due to my heater not turning on. They came out and discovered I needed another part, and again I was told that I needed a new HVAC system because parts were hard to find. I was reminded numerous times throughout the service call of how old my HVAC was. Carlos informed me the HVACs were going up 20% in price soon so I should lock in now for a good price ($10,000.00). I told him no, just find me the part. I paid my service call fee, and he said he'd call me later to let me know what he discovered. At the end of the business day, he called back and said he checked locally and specifically with Johnstone Supply, and they don't have the part, and he couldn't do anything for me except install a new HVAC, ... because it's "so old." He said he'd send me an email with the name and part number if I wanted to look for it. He never did send me an email, but I remembered the part number he had given me verbally. Within 10 minutes, I immediately made a call and discovered that Johnstone had the original part which they buy in bulk. The number that Carlos had given me was the wrong part number. I had the part within a few hours and had it installed. My heater works great! I do not appreciate games like this, and I HIGHLY do NOT recommend this company. To the public, don't be pressured into purchasing a new HVAC system if you don't need it. The older units are more reliable as long as you take care of them and replace them with quality parts as they fail. The newer units with their electronic circuit boards will fail in about ten years.

I would highly recommend SoBellas. They have taken good care of my parents turning on their heater or evaporative cooler. Joaquin Lerma did a great job and took good care of them.

a follow up to previous review and companies response regarding our swamp cooler maintenance contracts with them. we approved any repair or part replacement they recommended. when you sign up for a year maintenence contract with them which is two service calls, they must be a spring and fall call. We had a death in family so my manager took care of fall maintenance. they would not let me continue in the following spring for second service call so had to wait for fall to finish contract with them. They had eyes on our equipment for 2 1/2 years and didn't see dripping swamp cooler damaging property wall. I am including condition of swamp cooler AFTER they 'serviced' it last spring. you can't even tell they did maintained them. I would never have them out again. They did t even come out and do the job correctly. How can they be be highly rated with the BBB?