Sisbarro Autoworld Volkswagen

A tad late on the review, but I've had nothing but good experiences here! Chris was awesome. Helped me purchase my first car from a dealership. Super military friendly; as a young woman not super knowledgeable about cars, I felt like I wasn't getting taken advantage of here. Bought my 2014 Jetta in December 2017, just over 20,000 miles & a good price. Thanks Chris for everything! I appreciate you being real, kind & great at your job

The sales manager, highly unprofessional, arrogant, involved other employees and family members in a business transaction that should have remained between himself and I

bought a used vehicle from them and had some issues, the manager there, has been there 22 years does not communicate with is his people or the customer! when getting fixed he acted like it was our fault that he had to spend so much money fixing the car. Apparently they didn't do their 120 something inspection on this vehicle. Will never return to this dealership again, just praying nothing else goes wrong with it since they had it a third of the time we have owned it. Do not recommend!

Military beware!! This place should be blacklisted. I had a great experience purchasing my vehicle in December 2021. It is now almost April 2022 and I'm still waiting for my permanent license plate. I have since PCS'd from the area and can't go to the dealership in person. I need my 4th temporary tag and each time it gets harder and harder for assistance. I've called/emailed/texted several people to include Mike, one of the main managers and no one is helping. I love the vehicle, but if I could return it, I would.

They can't seem to stop sending me letters offering to buy my car. I had never heard of them before the letters started pouring in every month. It's irritating that companies like this assume you're interested in their product when you clearly do not respond, and continue sending unsolicited mailings. Thanks, but no thanks.

Said my car part could not be found anywhere in the USA or Mexico for repair. That my 2003 TDI Jetta turbo solenoid made the car dead. I returned to my hotel room, called my Santa Fe mechanic and they had both turbo solenoids on order for my incoming towed car from this HORRID Las Cruces VW dealership. This place, after charging me over $100 for the false Diagnosis done in 1/3 hour but found 10 other small repairs to report (ON a Dead car you were telling me mine was, but reported in print little stuff I needed to repair).... SHAME ON THIS MANAGEMENT AND OWNER. DON'T DON'T TRUST THEM.... they lie!I got my TDI fixed and runs like a champ at home in Santa Fe...

I am traveling medical worker. My car had an engine light come on and would miss now and then. Also the Air conditioner didn't work. Took it in and they gave it back to me saying the air conditioner was fixed and charged me for thatI also got an estimate of nearly $7000 to fix the engine. Also they would need the car for a month. Since new cars are crazy expensive I agreed to it. Also, I told them I was leaving Las Cruces the 4th of August which was 7 weeks away so I needed it done. Well the AC didn't work - and you can imagine how fun that is in Las Cruces in the summer. So I took it in and after many calls , delays and endless excuses they literally let me pick it up the day I was leaving Las Cruces - 6 weeks after I dropped it off. I pull it behind my RV so I hooked it up and drove home to Colorado. Drove it for 5 miles and the engine light came on and it is missing more. Only good things to say is that they gave me a loaner for a couple weeks and they finally fixed the AC. But that is a lot of money not to fix the problem I brought it in for and I can't take it back because my job has moved me to another state. So thanks guys for a big credit card bill to pay for basically nothing I can put my finger on. That really hurts.Would say if you are from out of town - don't take your car here.

I had the best costumer experience that you don't find very often. Chuy went above & beyond what he needed to do in order to make sure my car was serviced, without inconvenience, & all at a reasonable cost that was affordable. He provided assistance as if he was the customer himself. Won't go anywhere else.

0-10, wouldn't recommend: The Service Department is horrible. I took my VW in to fix my door, the service agent guaranteed the part would be in in 3 days, 2 weeks later I call them. They said they'd research it and get back to me; when they called back I was told a nation-wide backlog was the cause of the part being late. I asked to speak to the service manager, I was told he was in a meeting and that he'd call me back afterwards, he never did. When I called him back the next day the service manager got nasty with me saying, if you want to cancel, you can. I told him that I didn't say anything about cancelling. I told him, just honor your commitments. It's become far too easy to say one thing and do another and that dear sir is the definition of a liar

Took my car (2015 Passat) in for service this AM. Had coupon for oil change and another coupon for discount on the fuel filter replacement. Gave both coupons to the service writer and he took them both. I mentioned to him i had both and he said ok and checked them off. Wen't back to pick up car and was told they could only use one coupon per day. Told the guy I was very unhappy. Guy said there wasn't anything he could do to fix the problem. If I had brought the car back tomorrow for the other service i would have gotten a 10% discount on the fuel filer replacement. If the service writer had told me I would have brought it back tomorrow for the fuel filter.They have been working on both my VW cars since 2016 but guess I won't be going back there. Hope the loss of my business was worth the extra 10 bucks they made. Also did not get the free car wash that they used to give when they serviced my car. They discontinued the wash a couple yeas ago due to "Covid". Every ad they have sent out for service since then has still touted the free car wash but still no free wash. Biden says the covid crisis is over now and of course he wouldn't lie would he??