Silver Springs Pool & Spa

One month no communication. The pool needs Plaster, lights, hybrid heater and salt water. Finish pluming and electrical and who knows what else. I have to try to figure the finishing of the job on my Own. They manage to get the loan company to accelerate the payment schedule and the hold back is not enough to cover what's left. No pump, no dual hybrid heater , no lights no finish no cleanup, no communications. They made their profit and so to bad so sad for me and my family. They sales person lied when asked if this was a water dig he said no we have other pools in The area no water dig then I get hit with a 10k bill for water and helical piers; then delay after delay we'll beyond contractual completion date. ( 4 months now ) and no communication for a month and now the quotes in getting to complete the work are in excess of the hold back. I paid full prices cause I thought a company that makes good profit is more likely to complete the project vs a discounter who scams. I was wrong. The saddest parts are I don't know if I will be able to finish the pool financially and that they are doing this to more customers than just me. I don't have the energy or stomach for lawsuits and fighting but unfortunately they don't leave me any choice. I won't rollover but I pray that goodness touches these peoples hearts and they do the right thing. Enough things in this life are a battle now just wanting a pool for the kids in the family to grow up with is included. I am at a loss. I was hoping I could recommend this pool builder when all was said and done delays and all. Life happens but this ghosting for a month and the fact that they have been over paid for work done is just too much. You do what you want with this information trust that you would not have. A different experience . I am also owed 4k cash that was later replaced with a financed payment made by the lender. Nothing . Juan & Alex please finish our pool, my niece will get over the pool party we are getting a water slide instead but please finish the pool and pay me back and reimburse me for work I had to do that you didn't . Please! I am willing to beg vs going to court and fighting. ( not to concerned with any arbitration clauses either )

Mr. Juan Carlos and his entire crew of assistants and workers at Silver Springs Pool and Spa are truly the best. They are honest and so professional. Definitely go with them to build your future pool, you won't regret it! We couldn't be happier with our pool they helped us design and build. From the beginning, they were great at communicating every step of the way, their estimate for the cost of the pool was extremely reasonable compared to all other pool builders we had spoke to and it didn't vary by much once all the final details were sorted out. They even helped with recommendations on lenders as a means for financing. Their design architect made a beautiful computerized design that allowed us to clearly visualize how the pool would look in our backyard. The final product was identical to their design and our vision. They told us it would take 45-60 days to build the pool, this was a surprise to us and we thought that wouldn't be possible, but they really did complete it that fast. The pool design we wanted was not a simple one either, our pool is raised, has an atypical shape to it, it is heated, has a beach landing, infinity edge, water fall with rock wall and a catch at the bottom of the waterfall. No challenge was to big for them. Juan Carlos and his crew are always available and make an effort to come by and check things out if we have had any concerns. Thank you Mr. Juan Carlos and your entire team, we love our pool, you made our home a desert oasis.

So happy with our decision to go with this company! Just moving to El Paso we collected bids for a new pool. From the very first meeting, we knew Silver Springs would be the company we trusted to complete this project because of their honesty and professionalism. At the time that we collected bides we were still going through the home buying & closing process. We knew that we were moving to El Paso, our home would be finished being build by (x day), and that closing would happen on (x day). However, we still hadn't fully moved to El Paso- in-fact we weren't planning on moving to El Paso for another month but we wanted to get started on our pool ASAP to avoid the bulk of the construction dust. To accommodate our timeline and our desire to get it done in the winter months, Silver Springs was able to go over the concept design virtually! They used 3D design tools and we were able to follow the design pitch flawlessly from the other side of Texas. We were also able to sign documents electronically so that the project could get started ASAP, prior to us moving to El Paso. Every Monday morning we would get a call from Julie, the front office assistant, with updates on the project followed by emailed photos of the current site. I attached a few of these pictures in this review. This really helped settled our nerves with moving and trusting a company that we really knew nothing about. Silver Springs was able to stay on their timeline for project competition regardless of the holiday schedule which was fantastic! The project was started at the end of September 2018 and completed in December of 2018. They also gave us two free classes of "pool school" so we would know how everything works and gave us start up chemicals including salt (we have salt water pool). We never had a problem with permitting, timeline delay, or project uncertainty. All we had was piece of mind. Silver Springs might not be the lowest bidding pool company in El Paso but if you want it done right the first time and remarkable customer service through the entire process, they are the company for you!

It took a year and a half to get a pool and I had to complete it myself. I never got a final inspection from the city because the building permit expired. I withheld the final payment because they were unable to complete the contract.

A total sham, the owner is a thief and don't believe anything they say! They are out of business, never told me and still took my money. l'm sorry i trusted this company and now out of 10s of thousands of dollars. i filed a police report and will be prosecuting.

I'm posting this so people don't make the same mistake I did by being over charmed or given the excuse that they are under new ownership and the bad reviews that have been posted were from previous owners. My pool was started in November 2022 and scheduled to be complete on March 28th, 2023 based on their contract (90 business days). They made sure to do the large items that they were able to collect the payments on. After the last large payment was made, the only thing that was completed was the tile and coating on the concrete, after I questioned them several times. I have tried to reach out to my project manager Alex and the owner of the company Juan Garcia. After several unanswered text messages to both Alex and Juan, I finally sent a text letting Juan know I was contacting a lawyer. I made this decision after seeing other recent reviews of them taking people's money and not finishing their pools. Juan then reached out to me after this text and made up a lot of excuses. He said I had nothing to worry about and he will expedite my pool to get it completed. The only thing that occurred between that text and 3 weeks later was that they came and cleaned up all the trash they left behind. He will not reply to me and has not come back to me with a plan that he promised. I have paid them in cash, so I have no leverage and I don't have any of the equipment (which the salesman basically confirmed that they don't have) and I'm having to call another pool contractor to finish the work. I'm going to be out almost $30k and now I have to take them to court. Not worth it. DO NOT USE THIS COMPANY!

Mr Rodriguez and his team are true professionals, in every sense of the word. They were always easy to get a hold of and explained the process every step of the way. They were very patient with me even as I changed a few of the plans along the way. I highly recommend Silversprings Pool and Spa. The pool came out wonderfully and I have more projects in store for them.

*30+ cracks in our deck almost immediately after it was poured*Contractor failed to add sufficient dirt back around our pool and under our deck, the ground is sinking, Silver Springs hired someone to shovel 1 ton of dirt under the deck but the dirt continues to settle, leaving the deck suspended above the soil, with rebar exposed*Beams in our pergola immediately cracked and split, some have been replaced but continue to split*City of El Paso inspectors never looked at anything, just 'passed' the pool but when we hired a private inspector, a number of violations were found to include electricity not done to code. The 'pass' has been retracted and Silver Springs refuses to address the some of the remaining issues.*Gas trap was left off equipment*PVC pipe at pump/filter was not sealed; when equipment was turned on a geyser of water shot out of the equipment*Our pool was begun in 02.2017, at that time Silver Springs had excellent reviews but at the same time that we encountered issues with our pool, a half dozen others had similar problems. We saw a minimum of 4 different foremen. I think the contractors by Silver Springs at the time were a lot of the problem.*Buyer beware, our contract has a clause that states we cannot sue Silver Springs but have to mediate with the Better Business Bureau.*We have a structural engineer's report, a private inspector, 2 pool companies estimate on the issues and fixes for our pool. All deemed our problems as structural.

DO NOT HIRE SILVER SPRINGS POOL & SPA!!!!! I hired them August 2020, & according to them the pool was complete October 2020... it is now February 2021 and my pool has had a leak ever since. I did my research and I thought I was hiring the #1 pool builder in El Paso. I've gone cheap before and had problems so this time I went for the #1 and they promised quality but all I've gotten is headaches and excuses from them. The owner Juan Carlos is very rude and dismissive! He always talks over you and talks to you as if you're a dumb person with no knowledge. Silver Springs is so disorganized and there is zero communication!!! Their "project manager" doesn't know anything ever. I had to ask the same question multiple times in email and texts before I ever got an answer and even then it was a guess. I added an extra 3ft of cement to my deck and they charged me almost 1000 for it. When I asked how they got that figure, nobody knew. Turns out I was way over charged and it took them about 2 months to return my money. I am having such a bad experience STILL with them. My backyard still has holes everywhere because they are still trying to figure out why and where the leak is coming from. Do yourselves a favor and DON'T HIRE SILVER SPRINGS!!! I know my friend hired them a month before me and she too has a leak and is experiencing the same headaches as I am.

I really recommend this company, their work is pretty clean, they have the best quality work for the best price, im really satisfied with the type of job they did-Alfredo Alvarez