San Jose Funeral Home

Seriously don't do business here. Multiple things have gone wrong. Wish I could redo my mother in laws funeral all over again with a different funeral home but I can't. sooo ya don't have the regret like me.

We could not be more pleased and grateful for the excellent services San Jose planned and implemented for my mother-in-law's funeral in May 2023.They were easy and excellent to work with in the planning process. The care and professionalism they demonstrated in the way the visitation, the services and even the police escort to the burial were exceptional. Beautiful ambience in their facility, plenty of parking, a very professional and caring staff and no pressure to increase spending beyond our budget in the planning process. A beautiful experience at a difficult time.

This funeral home seriously lacks leadership and direction, specifically the Pellicano location. This place caused severe, and undue stress and hardship to an already hurt family. It would be easy for them to make the situation right, but of course they don't care about their customers, they just care about dollars. Hopefully the owner reaches out to me, to try to straighten things that they severely failed at. I recommend paying a bit more, and going to a more professional funeral home, for your loved ones.

Recently I went "shopping" for cremation services on the phone. I spoke to multiple funeral homes in El Paso. In a matter of several calls I understood why funeral/cremation counselors (or sales personnel) have reputations lower than used car salesmen. Most people I spoke to had canned solutions. With others it was like pulling teeth to get answers on what was included in the "cremation" price and what the prices were for all the "extras" such as refrigeration. I spoke with one representative named Ted Serrano at San Jose Funeral Home . Mr. Serrano is in a "class by himself". Mr. Serrano listened. Mr. Serrano asked questions. He did not suggest any cremation options until he fully understood my needs and requirements. In a matter of minutes after listening to me he presented the cremation solution with exactly what I was looking for. He fully disclosed everything. Let's face it none of us want to be worried about refrigeration costs per day when a loved one passes away. I spoke with other funeral homes who advertised lower prices than San Jose Funeral Home; yet when you "added in" all the mandatory extras; it one case the quote was over 40% higher than San Jose's price for identical services. One funeral home required that you purchased five yes five certified death certificates... as a part of their "service"I cannot testify to the quality of the cremation services at San Jose funeral home as I am still alive. If the communications skills, honesty, and full disclosure of Ted Serrano are any indication of the quality of care they will provide; San Jose will take good care of you and your loved one.If you are seeking answers for cremation or funeral services in greater El Paso; Ted Serrano at San Jose should be your first call

My family and I have been using San Jose Funeral home for years. Steven Vargas, his brother and their team is like no other. Funerals are never easy but this team takes very good care of you and the make the process simple, easy, cost effective and more importantly they do it with the upmost respect and compassion. Wouldn't trust anyone else.