Rental Network

I am about 1 year living in Elpaso and I so stupid that I did not check this place out before I rented from them.Make sure you ask your agent that who do you renting from RENTAL NETWORK is not the place . I tell you why,anything wrong with the house you will have to call or go to the website to reporting the issue (even you come on in to the office) they not gonna fix it ... unless it is emergency even emergency they won't call 24h service you will wait for a day or two. They don't really care that your kids or you can't take a shower ....they never put themselves in renter position and help. They are talking mean and nonsense to you when it happened.My name is HIEU PHAM (915) 838-5749I live at 6200 CAPROCK (CAPROCK/THUNDERBIRD)First couples of month, I report water leaking under the sink and even sent them pictures of it , no fix. Leaking water in laundry room,no fix. Water come out of the wall in the backyard,no fix. Tree too high very close to electric pole and wire and the roof of the house (sent pictures) no fix I have to call people come to cut it down for my family safety. Toilet seat , the wood is too old and the surface cut my daughter butt ,it bleeds blood,no fix and I have to buy new one. Now about 2 more months to end my lease ,water leaking by the sidewalk by the meter and I don't even know , I call Rental Network at 4 pm(cause I received the note from the water of elpso said that the water use is more then usual) they call their who ever and they said can't come untill tomorrow and the water is shut off by the city cause it flooding the street. I ask Rental Network to call 24h service but they ver did and don't even care about you don't have any water at the time , imagine how you can get shower dishes, restrooms.....(not fix after 24h) it makes worse!!!!!NOW YOU UNDERSTAND WHY THEY GOT 1 STAR REVIEWS.I feel sorry for the HOME OWNERS that trusted RENTAL NETWORK BUT Rental Network did not cares about their properties. ( water leaking under the sink is damaging the cabinets, water leaking in the laundry room damaged the wall and structure and mole .... tree is close to electric pole eazy caught fire tree high hitting the roof is roof damage.....and guest what RENTAL NETWORK don't care.... they sit there bullshit and get pay it not their house and they don't live there see the picture...I have proof of email and pictures, but still Renters and Home Owners are the one get hurts and deal with it.

I wish I would've seen these reviews before renting a home with this company. They are so unprofessional it's not funny. They are rude when you call in for a question, they hang up on you when you start to get upset with their idiocy. I have an agent who refuses to talk to me now cuz I blew up on her for being a complete moron. They will always place you on hold and "talk to their supervisor". I wouldn't recommend this company for anyone. If you do you better have good rental insurance and a lawyer just to get anything done. The landlord is supposed to have insurance but sadly most do not...... AND they wanted me to replace the swamp cooler! We moved in in February and never used it until they finally came an serviced it in June and told us it needed to be replaced! Everyone that works for this company is totally incompetent!!

The people at the main office are RUDE and ARROGANT - try calling in with a question and watch them squirm. They may be friendly at first during lease negotiations, but once you sign the lease, watch how the fangs come out. Renters Beware - get everything in writing. Traps ahead.Traps aheadTraps aheadTraps aheadTraps ahead

Let's see... I marked one star only because of well... because it is the lowest rating possible. If I could I would give them an upside down penny. Several years ago my family and I were moving here from AZ. I contacted this company and had the unfortunate privilege of speaking to the owner. I informed him that we had four animals and would be requesting a rental property that could accommodate them. His was response was "Well, that is a bit excessive." Needless to say, I didn't bother to continue at that point. Just last month I contacted them to help me find a place for my mother who was moving to El Paso. I left all of my information on their website and was contacted a day later by a woman asking all of the same questions that I had answered online. None the less I answered her questions. I told her about my mother's two dogs and their breeds, and weights. She told me that she would have to contact the owners of the property and she would get back to me that day about whether they would accept them or not. I am guessing the owners said no because as of yet, she has not gotten back to me. This company has the worst customer service I have ever experienced and I would only recommend people who are not serious about renting to contact them. If only to waste their time as they have wasted mine.

STAY AWAY!!!!!!!!! If you are military reading this. I say again "STAY WAY!!!!!!". This business is definitely not military friendly they do not give a damn. Linda the owner I don't know who does she think she is but I know what she is. Through our 2 years of renting a house I repaired the yard took good care of the house NO MAJOR DAMAGES. I have a 7 year old daughter that yes did some VERY MINOR damages to here room wall. Myself and my wife clean the house before inspection. When This THING (Linda) came to inspect starting from the front door she tried to put words in my mouth "I thought you said you were going to do touch up paint" that's when I knew already this THING was out to get me. I never said that I was going to do touch up paint ever. This thing goes through the house and takes pictures and goes off on this and that just trying her best to find little things. Our security deposit comes back and we get $400 out of $1250. They charged $500 for TOUCH UP PAINT. And $180 for carpet cleaning which she lied to me during the inspection when she said they charge $80 for carpet cleaning, and I know touch up paint is not worth $500 and charged us with some other petty stuff. We PCS Fort Lewis Washington and Camp Humphrey both duty stations lived off post and never had this type of service and both gave us back full security deposit back. So please if you did finish reading this. Stay away from this place and please be careful who you work with if you are out looking for a place for you and your family.

My review of Van Horne Estates Apartments?The office sucks. Plain and simple. They don't know how to do paperwork, lost my forwarding address from when we cleared the apartment, and then tried to say we didn't pay our pet deposits. When I asked them about it, all they could say is "corporate cuts the checks when someone moves out, so they'll add and take away as they see fit." I'll be a name dropper as well, Frank... he's the incompetent employee who lost the paperwork with my forwarding address then tried to recreate it without the address. This isn't the first time they screwed us over either. The first time was between January and March of 2017 they shut the power off to apartment 1708. I lived in 1707, and the power company shut our power off because the meter boxes were labeled wrong. When I called the office about the power boxes being labeled wrong (I was deployed at the time while my spouse was still there, but he's not good at talking and working things out over the phone) they told me I would be charged for the cost of fixing the boxes (re-wiring them from a professional electrician) and that we would be held liable for the differences between the bills backdating to when the meter boxes were placed and that it would be a credit for 1708, if the bills were different in any way. Instead of owning up to their electricians mistakes and taking the difference upon themselves, they tried to hold the person who was renting the apartment liable for every cost of the repair and the differences of the bills between the two apartments. All in all, Frank and the assistant manager who work in the office are extremely incompetent and don't look out for the better interests of their renters in multiple different ways.

Very knowledgeable business man but no people skills what so ever. I'm renting my house here in El Paso and this company has to represent you on your behalf. I've had many potential renters turned away just based on the companies rudeness and attitude. Would definitely look for other Property Managers in El Paso.

I agree 100% with all of the previous reviews. I am going to report Nat Holzer, his wife Linda, Ana the lazy "Agent", and all staff at Rental Network on 5400 N. Mesa Ste.D/El Paso, TX. 79912 to the Better Business Bureau! This is not about race, religion or politics. My friends and family cannot believe the non professionalism, unskilled, anti social personalities, ill mannered, cold, rude, etc. etc. human beings that work at this establishment. To be in the community and portraying like caring individuals is unbelievable and in fathomable. All of you don't care about us(the community) only the MONEY,MONEY. It is just a job and a PAYCHECK. Right! All of you no more give a DAMN about humanity than the man on the moon. Simply disgusting! How Dare You. I am going to pray for all of you because we have too, but the business should close permanently. With most sincerity Deborah.

I chose them to manage my investment property. They were fairly prompt on setting everything up and got tenants in there fairly quick. They are one of the few companies with a bunch of certs. And that's where it stops. In the advertising, they barely listed it anywhere and only used 1-2 pictures even after I sent additional images. No professional photos were taken. There was a disagreement between us because I wanted to allow dogs and they did not. They were late sending the online sign up instructions, signed lease, and rent increase notification. There was no maintenance or inspections completed during two years. When the year lease was about to end, the company stopped responding to my communications until I sent them a contract termination notification. At the end of the lease/when the tenants moved out/as I'm changing companies, there was duplicate paid maint (2x visit for same issue) and HVAC yearly check. For owners, look at the fees! They are ridiculous and you can't do anything without paying a ton of money. Also, if you live out of state and expect good communication, keep looking.

If i could give negative stars I would. We moved out of our rental in July. Had the place professionally cleaned, however when the lady came to check us out she said "not clean enough" even before walking through the home. They sent us the remainder of our deposit (650 of 2000) saying that there were "holes in the wall", that they had to replace the microwave (which was working perfectly), burnt out bulb, etc. They just lumped all these things together and charged us $750 and refused to give us any more information when we called. The owner Nate was downright rude. This company is very unethical. DO NOT RENT FROM THEM- especially if you are military. I wish I had read all the reviews before renting. Wish Ft Bliss could put them on a list so that new military families to the area are aware of them.