Pro Plumbers Plumbing

I had used this provider for many years and this week needed their services again. Sadly I have discovered they are no longer in business. The phone number is answered but I'm told it's a wrong number. I've tried texting only to get the same response, wrong number. I googled and found that the owner passed away in January of 2021 so I can only guess that they are no longer in business. I am now looking for another plumber that I hope will be as good as Cesar.

Pro Plumbing was great. I had an emergency on a Saturday. I left a message on the business line and Cesar called me back. He picked up a new water heater on his way to my house and installed it quickly. He was efficient, diligent and very reasonable with his pricing. I will definitely use him again!

So far I have done business with them 3 times...Our tenant called us because the newly installed dishwasher was not draining and water was leaking outside near the laundry room. Cesar went to the house that afternoon and it turned out that the handyman had not removed the knockout on the garbage disposal before hooking up the dishwasher - it does say to do that on a sticker in big red letters, that you have to remove to install it. At any rate, if we had been in town, I would have installed it myself. The water leak turned out to be due to the water heater element overheating as it was at the end of its life cycle. Not mad-it was the original one and held up for 15 years. Service call was $75,Cesar allowed me to purchase the gas water heater from Lowe's (I found a $50 off coupon and was able to apply it to a sale item) and he went to pick it up. He did give me a military discount on the labor which took the total from $410 to $320. He also installed a drain pan at no additional cost. I found the right one on amazon, but it was on back order and would not have arrived in time for the installation.Our tenant called a couple of weeks ago to tell me that El Paso Water had contacted her because of unusually high water consumption, which pointed to a leak. It was a nobrainer for me to call Cesar. He thoroughly investigated all possibilities. He fine-tuned some minor water wasters. The major culprit turned out to be the plumbing for the pool equipment. The total with military discount was $720, which included the 2 days he spent looking for and then fixing the leak, as well as replacing the cartridge in the master bath shower as it was defective and the temp could no longer be adjusted. I thought this was more than reasonable as I was very much worried that it would be sky high.While the nature of this business dictates by appointment only, Cesar is very responsive and ALWAYS calls back if he cannot answer the phone and you leave a message. He also works with you and sends photos and the invoice if you cannot be there in person. I find his positive customer service attitude very refreshing in an area where we have been often left high and dry waiting on someone to get back to us or making appointments and then not showing up.

Quick arrival, came a couple of hours early, which was no problem with me. Cesar and his co-workers were friendly, professional, and immediately knew what they were dealing with. I told them what was wrong, and they went ahead and quickly fixed the problem, and what they charged was very reasonable, and gave me a first-responder's discount, to boot!! These guys are great, and if I need them again, I'll be calling them!! Thanks!!

Amazing service, fast and professional! We needed their service on a Thursday night, which they were unavailable, but they were at our house by Friday morning. He explained everything very well and let us know what he needed to do to fix our issue. Very reasonably priced, will definitely keep his number handy!! Thank you Pro Plumbers!

called due to a pilot light would not light. Company came out and lit pilot light, charged no service charge. thanks for the great customer service. I will diffinently call this company again when I need service.