Prewire Of El Paso

Absolutely the most pathetic business ever! Seriously, it astonishes me that something like this actually exist. Pretty much you will get a lost child on the phone, clueless and could careless. No type of organization or follow-up. I can't believe housebuilders are actually using these people to wire up a place. Three weeks and no resolution on a near 600k house in El Paso. So, I guest I have to simply buy my own system and replace the the one that was wired up by them. I am so frustrated. OMG, just stay away from them. I believe a pigeon could give better service or even have a clue. Is this a business or a hobby? Seems like a one man operation with his little clueless brother as the CSR. What a joke! Please close down asap will ya!

They advertise as providing service to west Texas and New Mexico, but I live in Northeast El Paso and was told they try not to come this far. The woman reluctantly agreed to provide a quote (all I was asked was address and square footage of home - not sure how they can give an accurate quote that way). That was a week ago, and still no call back with quote, they won't answer the phone or return messages. If the service is this lousy to just get a quote on wiring my home for cable tv, how lousy would it be on doing the actual work? I am willing to pay good money for good service, but evidently they don't need it.

I've been with prewire since 2015 and it's been a good experience. My house is located in a cell phone challenged area. So I initially had problems activating and deactivating my alarm via cell phone. Prewire made a few changes and solved my problem. I still get dropped on my cell phone, but my alarm system functions perfectly.

Horrible customer service. The lady that answered was uninformative. Good thing I ended the call and didn't go with their service. Oh and read reviews before contacting this horrible business.

One of the worst experiences I have ever had. If I could I would give them zero stars. I had recently purchased a new home and they were the ones that the builder sent me to go see. I had purchased upgrades with them and now after them being to my house 5 times since they originally finished to try and correct the problems that came from their poor work, they still haven't fixed the issues and now there are more problems. If you are getting a house built or need any wiring done for your house I suggest that you choose someone or anyone else.

Cesar was very helpful and knowledgeable of what needed to get done at my house. He was also very professional and respectful.

Prewire is a great company. I heard about them through a friend. When i bought my house I called them. Steven was very nice. He explained all of my options for security and he made the whole process very easy. Their customer service staff is wonderful. Whenever I need any help, they're right there.

They deserve ZERO stars. Unprofessional and awful customer service. Paid over $1000 for upgrades in my new home did not get all of them and the ones I received were of very low quality. Paid for the wiring of 8 cameras and 2 of the cables did not work. They came and made holes in the walls of my brand new house and did not resolve the problem. Also, there were missing HDMI cables and the ethernet cables were not connected to the jacks. Now Steven's email has been compromised and I am receiving malicious emails from him. STAY AWAY PLEASE, MY EXPERIENCES WITH THEM HAS BEEN A NIGHTMARE.

Had prewire for cameras, the box did not work the cameras don't always work been trying to get this fixed for over 4 months now. I wanted to add more cameras at one point but I was told since I did not have it set before the home was built that I could no loner get more cameras. I WILL NEVER WORK WITH THEM AGAIN. I wish I could get my money back what a ripoff.

I've had Prewire perform 2 structured wiring jobs in the last 12 months and I have NOTHING to complain about. The office staff was friendly, provide quick quotes and all the guys that came out for quote and to perform the job were friendly, fast and even performed the wiring job during business hours - being careful to work around my staff without disturbing them. Their pricing was dramatically lower than the 3 other quotes I got and the finished product was done exactly as I expected. Good price, good service and great attitudes - what else do ya want? They even came out on a Saturday for the second job because that's the only time I had to oversee the work. Recommend for sure.