Pools By Design

We have had a completed pool for about a year now and I am able to say that we are very satisfied with our pool. Frank was great to work with in designing our pool and landscape, lending his considerable knowledge and experience while being flexible in trying to find ways to build our dream pool while staying within budget. He was always available to us throughout the process, as was Yvonne, who was very attentive and communicative. Their staff was always polite and paid attention to detail. Yes, the process took a long time, but it was still within the parameters of the time frame originally quoted to us. Since the completion of the project I am pleased to say the pool is everything that we have expected and we have had no major problems. The very minor issues we had have been addressed and corrected.

This company started construction on my pool in early 2021. The pool was not completed until almost a year later. As others have mentioned, communication with them is non-existent until they want to be paid.After my pool was completed, less than a year later I noticed that my pool tile, that they sold me and installed, was fading, cracking and falling off. They said it was a tile issue and not an installation issue so they should not be held responsible. After a couple of emails and messages, all communication stopped. Since pool season is coming up again, I decided to contact a more reputable company to replace my tile and replaster my pool because some of the tile was at the waterline. This was done at great expense to me.As the dealer of my pool equipment, any issues I have had, they were not helpful in any way with solving them. I had to take matters into my own hands and contact the manufacturers myself. Each time the manufacturers were able to help me remedy the problems.Customer service is not a high priority for this company.

End product of pool was very good. communication was poor. It rook nearly a year to finish the pool. The contractor owner does not seem to be present on the site. I had to be the one to find problems and issues.